Scheduling appointments are convenient.
Upon arrival you are greeted & taken care of. The waiting area is comfortable & the restroom is spotless. At checkout the gal is pleasant & efficient
Upon arrival you are greeted & taken care of. The waiting area is comfortable & the restroom is spotless. At checkout the gal is pleasant & efficient.
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by DAWNCAP
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ben Abramov, Juan Ferreiras
Nov 28, 2023 -
BMW of Ramsey responded
We're glad to know that you found our scheduling convenient and the waiting area comfortable at BMW of Ramsey. We strive for a pleasant experience from start to finish, so it's great to see we hit the mark! Thanks for sharing your feedback with us and we hope to see you again!
Awesome service center.
My advisor Anna was efficient and informative. I will return for my next service.
My advisor Anna was efficient and informative. I will return for my next service.
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by avanmansart
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2023 -
BMW of Ramsey responded
Hi Avan! We're glad to know you had a great experience with our service center at BMW of Ramsey! It's wonderful that Anna was able to assist efficiently and informatively. We look forward to seeing you for your next service visit!
Anna Marie is an excellent service advisor.
From start to finish, she made the process of replacing a cracked windshield easy.
From start to finish, she made the process of replacing a cracked windshield easy.
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by CFROME
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2023 -
BMW of Ramsey responded
Hi! We're glad to know that Anna Marie made your windshield replacement process easy at BMW of Ramsey. Thanks for the positive feedback! We hope to see you again soon for more painless visits!
Work and communication were excellent and professional.
Everyone was so helpful. Work was done quickly and efficiently.
Everyone was so helpful. Work was done quickly and efficiently.
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by LINDAJGOMES
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2023 -
BMW of Ramsey responded
Hi Linda! We're delighted to know that you found our work and communication at BMW of Ramsey excellent and professional. We always aim for efficiency, so it's great to see we hit the mark! Thanks for sharing your experience with us and we hope to see you again soon!
Three of your service employees have gone out of the way
for me.
They are Andrea, Anna and Chris. Your service department is always there for me.
for me.
They are Andrea, Anna and Chris. Your service department is always there for me.
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by SUSANABC
Verified Customer
Verified Customer
Service Price Transparency
Nov 23, 2023 -
BMW of Ramsey responded
Hi Susana,
Thank you for the fantastic 5-star review! We're delighted to hear that Andrea, Anna, and Chris from our service team went out of their way for you. It's heartening to know that our service department consistently meets your expectations. We'll make sure to pass on your appreciation to Andrea, Anna, and Chris. Your loyalty means the world to us, and we're always here to assist you. See you next time!
My service advisor, Ted was responsive and addressed my
cars service quickly and professionally. Would highly recommend.
cars service quickly and professionally. Would highly recommend.
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by spierleoni
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ted Contoleon
Nov 22, 2023 -
BMW of Ramsey responded
Hi! It's great to know that Ted provided you with such prompt and professional service at BMW of Ramsey. We appreciate your recommendation and hope to see you again soon for more incredible experiences!
I has a great experience at the dealership.
I was greeted with kind respect and very puntual. Over all I was very happy at the fact that the technician pointed out things on my almost 20 year o
I was greeted with kind respect and very puntual. Over all I was very happy at the fact that the technician pointed out things on my almost 20 year old vehicle that needed attention. I actually dropped off my car at my mechanic immediately and they are performing those services at a fraction of the price. Thankfully I am an expert at this so one of the services that the technician pointed out was that he thought my oil pan gasket could be the reason it was leaking when in fact it was the o ring in the CPV OIL VALVE THAT WAS CAUSING THAT LEAK. I offer my sincere thanks to the recall service but I never take vehicles to the dealer for any service. They are simply to not expensive and they look at us like we are fools and don’t know anything about cars. Thankfully I do.
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by john.santiago5
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
BMW of Ramsey responded
Hi John! We're glad to know that your visit to BMW of Ramsey was a positive one and you found our team respectful and punctual. We appreciate the feedback about our technician's observations. Thanks for choosing us and we hope to see you again soon!
Nov 23, 2023 -
BMW of Ramsey responded
We're delighted to hear about your positive experience at our dealership. Providing excellent service and creating a pleasant atmosphere for our customers is our top priority, and we're thrilled that you felt well taken care of. It's fantastic to hear that our technician's expertise was beneficial, and we appreciate your recognition of the honesty and kindness you experienced. Your kind words motivate us, and we look forward to continuing to serve you with the same level of care and respect. Thank you for being a valued part of our community.
Nov 23, 2023 -
john.santiago5 responded
Thank you for the kind and care for my vehicle. Everyone at the dealer was a pleasure to be around with. I didn’t have to wait around for ever for my car. Technician is a very highly educated mechanically inclined individual that pointed out repairable items on my drivetrain and engine. Thank you for your service once again. And I appreciate the honesty and the kindness I was treated with. It’s very uplifting being treated with kind and respect. All the people there are very nice individuals. Great team.
I had an appointment scheduled and my car was kept the
whole day without ever being serviced - a very unusual treatment. The service agent was apologetic and offered full pick-up service to reschedule wit
whole day without ever being serviced - a very unusual treatment. The service agent was apologetic and offered full pick-up service to reschedule with loaner - i want to reiterate in my 10 year of BMW customer this was a totally unusual incident!
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by acquabea
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
BMW of Ramsey responded
Acquabea, I'm sorry to read about your recent experience. It's certainly not the norm and we apologize for any inconvenience this caused. We appreciate your understanding and patience as we work towards resolving this issue with you directly. Please contact me so that we might discuss this further and figure out what happened here.
Thank you,
Jim Crowe - Service Manager - 551-777-5590
Love this dealership!
!! GOLD STAR service from Anna Piserchia, who always exceeds my expectations! Anna is always so caring, friendly, thorough, reliable, polite, professi
!! GOLD STAR service from Anna Piserchia, who always exceeds my expectations! Anna is always so caring, friendly, thorough, reliable, polite, professional, timely, and accommodating! I even drive here from out-of-state and have already purchased 5 cars during the past few years from their shining star, Tim Gallagher! HIGHLY RECOMMEND!
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by 2022 BMW 330i
Service Price Transparency
Nov 19, 2023 -
BMW of Ramsey responded
Hello! Thanks for leaving a review. We are so happy that you had a great experience with Anna, and she exceeded your expectations. We love hearing when our team at BMW of Ramsey is doing amazing, and it's great to hear that she is always friendly, reliable, professional, and timely. Thank you for taking the time to drive to us from out of state! We appreciate your loyalty and your business, and we hope to see you again soon for more incredible visits!
After I picked up my car on my way home I found that I
left my home keys in the loaner car. It was 5 pm and I tried to contact my services agent or anybody else but no one pick up the .it update me becau
left my home keys in the loaner car. It was 5 pm and I tried to contact my services agent or anybody else but no one pick up the .it update me because the office close at 6 pm and don’t have my home and office keys and no one in my house.
Finally I contact the front desk that send one of the managers to find my keys. It was very close. That’s not the first time that happened to me , part of the service is someone to pick up the phone but apparently you don’t have enough personnel despite the facts you charge more than $200 an hour for maintenance. Please approve your customer service. I’m with you more than 25?years and the service isn’t improving.
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by CINAMONSLUSA
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
BMW of Ramsey responded
Hello. We're sorry to learn about the inconvenience you experienced with your keys. We understand how stressful that can be and we appreciate your patience in this matter. Your feedback is valuable, as it helps us improve our services at BMW of Ramsey. Rest assured, we'll look into improving our phone service availability for situations like these. We hope to serve you better in the future! Please reach out to me if you have any further questions or concerns.
Thank you,
Jim Crowe - Service Manager - 551-777-5590
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