Anthony Colantonio

Since I purchased my Mercedes three years I have been extremely happy with the vehicle and the (pricey) service. HOWEVER, last fall I tried to acquire prepaid service. When I used my last such service I extremely happy with the vehicle and the (pricey) service. HOWEVER, last fall I tried to acquire prepaid service. When I used my last such service I wanted to speak to the credit staff and I was told they were busy so I asked them to call me at their convenience. I made THREE additional calls and no response. When I was at the dealership last for service I mentioned this to the service rep who then sent an e-mail to them. When service was nearing completion he asked if things were taken care of and I replied that there was no word from them – it seems that they can work on credit for new cars or new customers but don’t care otherwise. I have two calls in this year, one last week and the dealer’s receptionist kindly apologized but it was not her fault that the people responsible do not c are. While I was on the phone with her she sent them another e-mail that I was coming in for service this week and to contact me – guess what, no call – do they even exist? More

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Josh was very professional and knowledgable to me, he explained everything in great detail. He went overboard and explained detail for detail what my options were in purchasing a car warranty explained everything in great detail. He went overboard and explained detail for detail what my options were in purchasing a car warranty More

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