Anthony Comstock | Page 5

They always handle my transactions smoothly, whether it's for a new vehicle or getting my vehicles serviced. for a new vehicle or getting my vehicles serviced. More

by anthony.comstock Verified Customer Verified Customer

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Had horrible experience with Victory Chevrolet. I custom ordered a new 2024 Silverado 2500HD 4 or 5 months ago. So the wait was a long time, granted not their fault. The problem is that I was calle I custom ordered a new 2024 Silverado 2500HD 4 or 5 months ago. So the wait was a long time, granted not their fault. The problem is that I was called and told the truck would be delivered to the dealer in a couple days and can I come in and finalize the paperwork. I sit down with the salesman and I added $2500 worth of dealer installed options I wanted. Great so far. Then we go over the purchase agreement and on top of my chosen options the dealer added $2500 of market demand markup and $2700 worth of dealer "mandatory" options (oxymoron) . After I refused to pay $2500 above sticker value on a truck I ordered and waited months for they did remove that cost. They then refused to not install $2700 worth of dealer options I had no desire for. The point of custom ordering is to add things I want, not put items on I don't want. I was informed that's how they make money, wow. They then told me they were not selling me the custom truck I ordered because I declined their items. Really? Bottom line is that none of this was mentioned or written on the order agreement I signed and deposited $1000 on. What horrible predatory business practices. I wait months for a custom order and they try to handcuff me with almost $6000 of extra cost. I called GM to file a complaint and the customer service agent was flabbergasted. I was informed they would escalate my complaint. I don't expect any resolution but I had to share my bad experience. I did follow up with 3 different dealers when I got home to check if I went to their lot for a Silverado 2500 could I expect a market markup or thousands of dollars worth of dealer added options I didn't want. I was told no. The next day I got exactly what I wanted plus extra items I wasn't originally going to pay for, but like having and for less from Feldman Chevrolet. I purposely went to Victory originally because they were a small town dealer. So sorry that I did after my experience. More

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