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Anthony Fajardo
Anthony Fajardo | Page 5
Service Lane Manager
Castle Chevrolet of Villa Park
400 E Roosevelt Rd
Villa Park, IL 60181
53 Reviews
Dealership Experience
11 yrs
53 Reviews
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53 Reviews of Anthony Fajardo
December 12, 2018
Interior Fan Knob upside-down Brought in my vehicle with an issue from a previous dealership. Explained the situation to Anthony that I did not like dealing with that dealership as Brought in my vehicle with an issue from a previous dealership. Explained the situation to Anthony that I did not like dealing with that dealership as I trusted Villa Park Castle more. Explained that the best he can do is spend an hour with his tech to see if the issue can be fixed. When he came 45 minutes later saying the problem was fixed and to have a nice day was awesome. More
by brndnmcmillan88
Verified Customer
December 08, 2018
Friendly staff The staff is very professional and friendly. And informative when in come down to purchasing a vehicle. Also, the service department is great. They'r The staff is very professional and friendly. And informative when in come down to purchasing a vehicle. Also, the service department is great. They're knowledgeable and will get you in and out when time permits. I will definitely recommend this dealership to my family and friends. More
by java.young71
Other Employees Tagged: John Porter, Ivan Vujovic
December 07, 2018
Service was good, customer service not so good. I already told you in previous statement. I wish your old crew was back. More indifference and not paying attention to what was written on the ticke I already told you in previous statement. I wish your old crew was back. More indifference and not paying attention to what was written on the ticket. I was WAITING and they called my home to tell me my car was ready. Had I not gone to inquire about it, I could have been sitting there for longer than I was. More
by Beverly
December 06, 2018
If its broke, they fix it! They do highlight the problem and walk you through the repairs.. Great demeanor and personal service. Clean work area. They treat you like family. No They do highlight the problem and walk you through the repairs.. Great demeanor and personal service. Clean work area. They treat you like family. No where else would I go. More
by Rev1234
Other Employees Tagged: All the mechanics are great. They explain the repair as well.
December 03, 2018
Terrible customer relations I purchased a car 1.5 years ago from Castle. One of the reasons was the free “castle difference” service option. When I went in now, I was told this w I purchased a car 1.5 years ago from Castle. One of the reasons was the free “castle difference” service option. When I went in now, I was told this was stopped and service was no longer free of charge. The cashier said she thought they sent out an email about this, but I received nothing in regards to this. I will not return, nor recommend. More
by Chilawn
December 02, 2018
Great experience This is the 2nd truck we have purchased here, our experiences have always been great. Friendly, honest, great people to work with, if we need another This is the 2nd truck we have purchased here, our experiences have always been great. Friendly, honest, great people to work with, if we need another vehicle we will come back here More
by Rsg4430
Other Employees Tagged: Clemente Garibay, John Porter, Ivan Vujovic
December 01, 2018
Warranty Repair My vehicle was repaired at no cost under warranty and I was provided with a nice, new, comparable loaner at no charge during the repair. It was as eas My vehicle was repaired at no cost under warranty and I was provided with a nice, new, comparable loaner at no charge during the repair. It was as easy as it gets. More
by michael aplington
November 26, 2018
Bug shield installation Repair was hassle free. Marlex always takes good care of us, and is a pleasure to deal with. Service is prompt and professional every time. Repair was hassle free. Marlex always takes good care of us, and is a pleasure to deal with. Service is prompt and professional every time. More
by 6poundbass
Other Employees Tagged: Marlex Rodriguez
November 24, 2018
trusted Very nice and made sure I was let know about every thing that was going on. I will bring my car for all of the service I need. I feel safe. Very nice and made sure I was let know about every thing that was going on. I will bring my car for all of the service I need. I feel safe. More
by james.dickhaut.126
November 20, 2018
Very difficult to get a return phone call I bought my car from Castle with a cracked windshield, which they agreed to replace as part of the sale. I scheduled the service and they replaced the I bought my car from Castle with a cracked windshield, which they agreed to replace as part of the sale. I scheduled the service and they replaced the windshield. Unfortunately, the windshield was defective and needed to be replaced again. This is where the service issues began. I called and left a message with the service person that helped me. After a week of never receiving a return call, I called again and asked for the service manager. Again I had to leave a voicemail, and again, I waited a week for a return call, which never came. I finally got someone to respond after the third call and got the windshield replaced a second time. The second windshield is not defective. More
by Reniets78
Other Employees Tagged: Dave Macaione
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