"Above and beyond all expectations! John is awesome!"
- Andrew B
Having never purchased a new car through a dealership before, I walked in not knowing quite what to expect (and without an appointment!). My concerns were quickly abated, as Tony greeted me warmly, asked me a few questions, and then introduced me to the perfect Sales Consultant -- John.
John made me feel at ease with his friendly demeanor, and listened intently to my wants for a new vehicle. John was able to quickly determine what was important to me, and made some suggestions with absolutely no pressure. A few minutes later, and we were off for a test drive. Every question I had was quickly answered, and a plethora of features I would soon come to love were demonstrated; John knows his vehicles in and out!
The first test drive was followed by a second, and I knew I had found precisely what I was looking for. The sales process was seamless, much quicker than expected, and Tony and John worked together to get me an absolutely amazing deal!
I was able to walk out with my head held high, confident that I not only had found my dream car -- a unique and amazing Dodge Challenger -- (and at a fantastic price), but also had made a friendship that I will cherish in John. The team here is truly amazing -- second to none, and continue to make themselves readily and quickly available after the sale to answer and questions or address any concerns.
I can't sing the praises of this dealership enough! When you come here, you can be confident that you'll have a top-notch experience unlike any other -- just ask for Tony and John!
"Dare I say it was fun?"
Buying (even dealing with) cars is not my idea of fun. However, I had put the task off for long enough, and a 2014 Jeep with front wheel drive-only in New Jersey is just not a safe idea as the horror months approach. I worked with Jon Berenson, who I was able to chat with about what was/wasn't important to me in my new car. It was evident immediately that I wasn't being rushed or pressured. Within minutes, I had lost my fear of looking like a gullible young girl who knew nothing about cars. Things were explained to me very clearly and I could feel from everyone involved in the sale that they were not "taking me for a ride" (ha ha). What stands out to me most about this experience was how seamless the entire thing was from start to finish. There wasn't a moment where I sat unsure of what to do or what to ask. I was swiftly escorted to all of the staff members I needed to meet with, and each person was as personable as the last. I rode off - in what felt like minutes - in my brand new Jeep Cherokee feeling like a million bucks (and I did NOT spend a million bucks). I will never go elsewhere. Absolutely outstanding.
"Wonderful Experience "
What a great team! John went above and beyond making our purchase go smoothly. Very knowledgeable about our vehicle taking the time to teach all the controls and making sure I was comfortable! Definitely will recommend to our friends!
"Very professional and courteous "
Top notch staff covered all the bases through the whole process. Great experience!! Couldn't have asked for a friendlier or more knowledgeable salesperson than Timothy.
"My 3rd truck from Heritage Chrysler Dodge Jeep Ram"
In less then 3 years, I have purchased 3 trucks from Timothy Deinlein. We won't go into why I needed three different vehicles in such a short time, but the fact that I kept coming back to Tim should speak volumes :) I enjoy working with Tim. He certainly knows the product line, inside and out, and takes time to explain what packages and options are available, and why I may, or may not want it. I usually came in knowing what I wanted, and Tim would go to work to locate the unit I wanted. It usually didn't take long to negotiate a price that was acceptable to myself, and the dealership. I've been driving MOPARs since 1974, and I would most certainly recommend Tim, and this dealership for all your CDJR needs.
"Great fast and easy going! "
Tim was great in helping me through the lease process for my new Durango. This was the first time I’ve ever leased a vehicle and he made it super easy and painless. Will highly recommend him and all the staff at Heritage!!
"Robert Rivenbark is #1"
- Love 200s
A special thanks to Robert. Always courteous. always takes the time to answer questions, he is the reason I love Heritage!!! Bring back the Chrysler 200 s
"Wonderful experience, nice car, great deal, super people."
We went to Jared! While we had a nice picture experience at Heritage, Jared is the reason we bought the car. Jared is a wonderful sales person. Friendly, intelligent and truthful. He listens to your needs, wants and desires and works with you to find you the car of your dreams. Best car buying experience we’ve ever had.
"John Ferraiuolo - Great Experience"
John and the team at Heritage Jeep in Owings Mills made the car buying process painless. John treated me with respect and answered all of my questions clearly and succinctly. He understood that my time was important (especially on a Saturday) and was direct and no-nonsense. Overall a great experience.
"my experience was great from start to Finish "
My car buying experience with sales consultant John Ferraiulo, sales manager Tony Pozderac, and finance manager Tony Hart have been great. They made my car buying experience great