Anthony Incorvaia

Brought vehicle in for an engine light (vehicle not charging) as well as a vibration and noise when driving... Was told immediately by Service Advisor Anthony that it was a major issue and they would h charging) as well as a vibration and noise when driving... Was told immediately by Service Advisor Anthony that it was a major issue and they would have car for at least a week. This was before they even looked at the vehicle.... They have no loaner cars so he suggested renting a car and that I would be reimbursed. So I did what I was told... During the week I left 3 messages for Anthony regarding a status update on my vehicle and to just find out what was wrong... They were never returned. On day (7), still no word from dealership, I call to see what's going on because I had to return the rental car that day. That's when I am told the vehicle was ready for pick up. (No one even called me to let me know this, I had to call) I bring rental back then get dropped off at the dealership where again I talk to Anthony. He tells me that the car just needed a computer update... Seven days for a computer update?? I then gave him the bill from the rental company which I was under the impression when we spoke, he said that Jeep would take care of it so I assumed they would do that for their customer. He proceeds to tell me I have to call to get reimbursed for the rental and gives me a phone number to call. I already knew this was going to be an issue... On way home I realized that noise and vibration in peddle was still there and it obviously wasn't even addressed. Anthony gave me no paperwork stating what was actually done to the vehicle. I have been back and forth on the phone and via E-mail with Jeep Customer care where I have been getting the absolute run around, talking to over 20 different people, not one who speaks good English... of course. It's been a month now and I have got not one dime back from my 430.00 rental bill which the dealership told me would be taken care of. I call the dealership back again, where Anthony after telling him the issues I was having, just tells me to call the number he gave me back again and ask to speak to a Manager... so that "I can put this to bed"... Seriously??? I do call the number back, talk to an additional 3 different people to which the 3rd one tells me that I can't speak to a manager.... This is where I still stand... This was the 3rd leased vehicle in a row I have bought from this dealership... and it is absolutely. the LAST!!!! When I bought vehicle, my salesman Fabian was very nice so this review does not reflect on him... The Service Department is a joke. And good luck with Jeep Customer Care, that is an entirely different fraud... It takes a lot for me to get this upset, but I don't want anyone else to have to deal with this nonsense... More

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