Anthony Moran | Page 8

Precision Honda responded

Dulcenerib, Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your visit. Providing attentive, professional, and respectful customer service is extremely important to us, and we are disappointed to hear that you felt ignored and unsupported when seeking assistance. We understand your frustration regarding the KARR security system concern, especially after not receiving the promised follow up call. Additionally, it is concerning to hear that your questions were not addressed properly and that you were made to feel uncomfortable while seeking assistance. This is not the level of service we strive to provide. As a valued customer who has purchased three vehicles from our dealership, we are especially saddened to learn that this experience has impacted your trust in us. Your feedback is important and will be shared with our management team so we can address these concerns and improve our processes moving forward. We appreciate your loyalty over the years and would welcome the opportunity to discuss your experience further and work toward rebuilding your confidence in our dealership. Again, I apologize on behalf of my team, I have left you a voicemail, please feel free to call me anytime. My name is Sarah Garfias and I am part of the Customer Relations Team.

Precision Honda responded

noemail23, Thank you for choosing Precision Honda and sharing your experience! We are delighted to hear that Anthony consistently provides you with excellent service. Taking the time to thoroughly explain your vehicle's needs and ensuring you feel informed is something he takes great pride in. Providing excellent service is our top priority, and we are glad we could deliver a great experience. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

Precision Honda responded

dkseely13, Thank you for choosing Precision Honda and sharing your experience ! We're thrilled to hear that Anthony provided outstanding service and kept you informed throughout the repair process. Clear communication and exceptional customer care are priorities for our team, and we're glad Anthony delivered that experience for you. We appreciate your trust in us and are delighted to know you are very satisfied with the service performed on your vehicle. Thank you for your business, and we look forward to serving you again in the future!-Dennis Alejo GSM

Precision Honda responded

cisco.avila, Thank you for choosing Precision Honda and sharing your experience! We are glad to hear that you consistently receive friendly service and regular updates during your visits. Keeping our customers informed and well taken care of is very important to us. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

Precision Honda responded

CALDERABLANCA79.BC, Thank you for choosing Precision Honda and sharing your experience! Thank you for your 5 star review. Providing excellent service is our top priority, and we are glad we could deliver a great experience. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

Precision Honda responded

Gabbydlt3, thank you for choosing Precision Honda and sharing your experience ! We're glad to hear that Anthony was able to get you scheduled quickly and help resolve your issues. Providing accurate timelines and keeping our customers informed is something we strive for, and we're happy Anthony delivered that experience. We appreciate your feedback and look forward to serving you again in the future!-Dennis Alejo GSM

Precision Honda responded

Beto, Thank you for choosing Precision Honda and sharing your experience! We are happy to hear you had a great experience with our team and that your vehicle was serviced quickly. Providing excellent service is our top priority, and we are glad we could deliver a great experience. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM

Precision Honda responded

PURPLECASS02, Thank you for choosing Precision Honda and sharing your experience ! We’re happy to hear that Anthony provided you with friendly and informative service and was able to answer your questions about your vehicle. It’s also great to know our team made you feel welcomed and comfortable during your visit. We truly appreciate your support and look forward to helping you again in the future!-Dennis Alejo GSM

Precision Honda responded

ALAMILLOMARISOL, Thank you for choosing Precision Honda and sharing your experience ! We truly appreciate your kind words and your continued trust in us. Anthony will be thrilled to hear that his helpfulness and dedication made such a positive impression. We’re always here to answer any questions and help keep your vehicle in top shape. We look forward to seeing you again soon!-Dennis Alejo GSM