Anthony Sanchez | Page 5

this is my second vehicle and your saleman lindon was the best very polite and to detail best very polite and to detail More

by BR07041957 Verified Customer Verified Customer

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Braman Honda Service Department has a clear policy of dishonesty with their customers. People should be aware. I sent a message to the head of service this morning and did not hear back. I'm making dishonesty with their customers. People should be aware. I sent a message to the head of service this morning and did not hear back. I'm making good on my promise to post this to every review site I can find, and I've contacted Honda corporate about the dealership undermining of the Honda brand. Here is the message: I do not want a technician getting back to me. Anyone less than the head of your service department is unacceptable. I cannot begin to describe how disappointed I am with my experience at Braman this morning. I showed up with my 2025 Hybrid CRV for a schedule appointment for two recalls. After waiting 45 minutes to check in I was told that you "ran out of parts" for one of the recalls. I left. This reflect VERY poorly on you, and shoots your reputation in the foot pretty seriously. This is the second time this has happened. My problem is NOT that you don't have the part. My problem is the blatant lies and dishonesty. I was told exactly the same thing in December. Here's my problem. Honda has very publicly admitted there was a shortage of these parts in December, but would be fixed in January. I specifically asked whether the part would be available when I rescheduled for January, and was told YES by the scheduler. Lie #1. This morning I was told you ran out of the parts. Lie #2. This is 2025. I know darned well that you have an inventory management system that assigns parts to appointments. You knew ahead of time that parts didn't align with appointments, and you should have taken action to inform customers and give the option to reschedule rather than wasting my time this morning. So from my perspective, this is terrible customer service and a policy of lying to customers. If it had been once, you could blame the service manager. Since it was twice with the identical lie from two different service managers, it is clear that it is your policy to lie to customers. How can you possibly be trusted to care for my vehicle when you've been caught in egregious dishonesty. Given the auto service industry is already suspect, I'm shocked that your policies would perpetuate that. Here's what I expect. I expect a call from the head of your service department for resolution prior to the end of the day. If I don't get that, I will be posting these facts on every review site I can find, and will be contacting Honda corporate about how Honda's reputation is at risk due to a proven policy of lying to customers. Just to be clear, I'm not faulting you about not having the part. I'm faulting you for lack of proactive opportunity to reschedule and your blatant dishonesty about it. More

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Mathias Sanchez was Easy to work with. He was knowledgeable and helpful. Dealership was good. He was knowledgeable and helpful. Dealership was good. More

by LIPANM Verified Customer Verified Customer

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I really appreciate everyone at the dealership. Michael was a great salesman to deal with. He listened and walked me through the two vehicles I wanted to see during my initial visit. I was able to Michael was a great salesman to deal with. He listened and walked me through the two vehicles I wanted to see during my initial visit. I was able to test drive the vehicle, which is helpful to get a feel of the car and how I feel inside the cabin. I came in on a Tuesday and Michael was off that day, and came in to get the sale done. Even though I had my own financing, the dealership didn't do business with that particular credit union. I explained the rate and terms I secured, and Anthony was able to match it perfectly with another bank. I am happy with the decision and with my vehicle selection. More

by PHILLIPS1080 Verified Customer Verified Customer

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Very patient and helpfully throughout the whole car buying process. No complaints about going to Braman. buying process. No complaints about going to Braman. More

by JADACLARKE20 Verified Customer Verified Customer

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Walid and team were great. I got a car for my daughter and we were very happy with it. I got a car for my daughter and we were very happy with it. More

by ADAMMILLEREDU Verified Customer Verified Customer

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My experience at Braman was great. My sales person Ahmad was amazing! Everyone was super helpful and friendly :) My sales person Ahmad was amazing! Everyone was super helpful and friendly :) More

by Amanda Khochaiche Verified Customer Verified Customer

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Prence was great in showing me the car and trying to make the process as seamless as possible. My issue was with the gentleman that handled my financing. I was sent an “exclusive offer” to trade in my 2022 c the process as seamless as possible. My issue was with the gentleman that handled my financing. I was sent an “exclusive offer” to trade in my 2022 civic to get into a new 2025 civic based on my mileage and that I would be over the allowed miles on the lease. When speaking to the finance guy he told me that the offer didn’t mean anything. I didn’t want to put more than $1500 down on a lease considering I could’ve gone to another dealership with another model car and spent a lot less on it. I ended up putting $2600 down and my payment still went up almost $100. I definitely have buyers remorse and this will be my last business with this dealership. I like Hondas but I know if I would’ve waited or shopped around I definitely would’ve gotten a better deal elsewhere. I won’t recommend or go to Braman in lake worth other than to get my oil change done, which is only good for a year as opposed to the full term of my previous lease. I feel like they got one over on me in finance and it left a bad taste in my mouth. After 10+ years with this dealership I won’t be back other than to turn in this lease in 3 years More

by BP22NYY Verified Customer Verified Customer

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michael was outstanding so was the credit manager and the insurance department the service department was very truthful that my car needed tires insurance department the service department was very truthful that my car needed tires More

by JOLEN0824 Verified Customer Verified Customer

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The entire experience from start to finish was as easy as it could be. Polite not pushy, would recommend my friends and family. it could be. Polite not pushy, would recommend my friends and family. More

by AFRIVERS23 Verified Customer Verified Customer

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