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Nissan of Rocky Mount responded

Thank you for taking the time to share your feedback and for being a loyal customer over the years. We truly appreciate you trusting our service department with your Nissan vehicles for your vehicle maintenance and scheduled maintenance needs. We’re sorry to hear that your recent experience did not meet the level of service you’ve come to expect from us. We understand how important clear communication, accurate appointment scheduling, and personalized customer care are, including addressing you properly and respecting your time. Your comments regarding the duplicate appointment and sales approach while waiting have been noted and will be shared with our team as we continue working to improve our customer experience. We value your continued support and hope to provide you with the professional service you deserve during your next visit for auto repair in Rocky Mount. Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Thank you for the 5-star review! We’re glad to hear our service department kept you informed throughout your visit and made sure you understood any additional work your vehicle may have needed. Providing honest communication and dependable vehicle maintenance is very important to our technicians. We truly appreciate you choosing us for your auto repair in Rocky Mount and look forward to helping you again with future scheduled maintenance and service needs! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Thank you for writing this 5-star review! We’re so happy to hear you had a great experience with our team and that they went above and beyond to make sure everything was taken care of. Our service department and factory-trained technicians are committed to providing top-quality vehicle maintenance and dependable auto repair in Rocky Mount for every customer. We truly appreciate your support and look forward to helping you again with your future scheduled maintenance and service needs! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Thank you for your kind review! We’re glad to hear you had a positive experience with our courteous and knowledgeable team, especially Eric Martin. Our service department takes pride in providing dependable vehicle maintenance and quality auto repair in Rocky Mount through the hard work of our technicians. We truly appreciate your continued support and look forward to assisting you again with your future scheduled maintenance and service needs! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Thank you for taking the time to share your feedback with us. We’re glad to hear your vehicle was completed as promised and that Michael was able to help clear up the difference between the quote and estimate for your repair. We understand how important transparency and communication are, especially when it comes to vehicle maintenance and auto repair in Rocky Mount. Our service department and factory-trained technicians strive to provide accurate information and quality care during every visit, whether it’s an oil change service, scheduled maintenance, or more extensive car repair. We truly appreciate your understanding and your continued trust in our team! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Hi UniqueCar, Thank you so much for the fantastic 5-star review! We know how valuable your time is, so we are appreciative that we were able to accommodate your busy schedule and get you right in. Whether you need a quick, last-minute oil change service or more extensive auto repair in Rocky Mount, our dedicated service department is always here to help you get back on the road safely and efficiently. Thank you for trusting us with your vehicle. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Deborah, Thank you so much for the 5-star review! We are grateful knowing how much you enjoy bringing your vehicle to NISSAN of Rocky Mount. It is great to learn that our team has consistently been nice and professional during your visits. Whenever you need reliable auto repair in Rocky Mount, our dedicated service department is always here to help. We are incredibly proud of the excellent work and friendly care our certified Nissan technicians provide to keep your vehicle running safely and smoothly. Thank you for trusting us with your vehicle, and we look forward to seeing you again next time. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for leaving us a 5-star review! We are glad to hear that you received great service and noticed how clean everything was during your visit. We also appreciate your honest and constructive feedback, as it helps us know exactly where we can improve the customer experience: Waiting Room Chairs: We completely agree that our seating is due for an upgrade. You will be happy to know that we have a service lounge refresh already in our budget! We are actively working on this and hope to have the brand-new, comfortable seating in place before your next visit. Pricing Concerns: We understand your thoughts on the costs, and we want to assure you that providing excellent value is a top priority for us. To make sure we stay fair, we competitively shop all franchised dealers every single month to ensure our prices are at or lower than the competitive market rates. Thank you again for your business and for helping us grow. We look forward to welcoming you back to a newly refreshed lounge next time your vehicle needs service! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hey chevyboy, Thank you so much for the wonderful 5-star review and for your business! We pleased to hear that you had such a great experience with our team. We truly believe in treating every customer like family, so it means the world to us that you felt that warmth and care during your visit. As a dedicated car dealership in Rocky Mount in North Carolina, providing both excellent automotive service and top-notch customer care is always our number one priority. We are so grateful for your support and highly value your loyalty. We can't wait to welcome you back to the dealership next time you need us! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Sam, Thank you so much for the fantastic review and for highly recommending us! We appreciative learning that you had an awesome experience with the services provided for your vehicle. Our service department works hard to ensure every customer receives the best care possible, and our factory-trained technicians take great pride in delivering top-notch, reliable results. We truly appreciate your business and look forward to helping you with any future services your vehicle may need. Safe travels! Josh Kinneer Service Director NISSAN of Rocky Mount