Ariel Denio | Page 8

Lawton Chrysler Jeep Dodge RAM responded

Hi Tommy, we're sorry to hear your experience didn't go as smoothly as it should have. That's definitely not the standard we aim for. We appreciate you bringing the vehicle back so we could make things right, and we'll be following up with our team to ensure better attention to detail moving forward. If there's anything else we can do for you, please do not hesitate to reach out.

Lawton Chrysler Jeep Dodge RAM responded

We're sorry to hear about your experience and the frustration with the timing and pricing. While pricing can vary depending on vehicle specs like EcoBoost, that should have been clearly communicated up front. We also understand how frustrating delays can be, especially with an appointment. We are currently looking at this internally to improve communication and transparency going forward. We would like to make this right with you and honor the price you were initially quoted. Please reach out to me directly at (580) 771-3323 at your earliest convenience.

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Lodanna! We appreciate your recommendation and are glad you found our service fast and helpful!

Lawton Chrysler Jeep Dodge RAM responded

Thank you! We're glad we could assist you and truly appreciate your kind words.

Lawton Chrysler Jeep Dodge RAM responded

We’re truly sorry for the poor communication you experienced—that’s completely unacceptable, and we understand how frustrating it must have been to feel ignored while waiting for updates on your truck. You deserved better follow-through and respect for your time. This isn’t the experience we want anyone to have, and we’re taking your feedback seriously. We’re addressing this with our team to make sure it doesn’t happen again. We genuinely appreciate your business and would value the opportunity to earn back your trust. Please don’t hesitate to reach out to the service manager Barbara at (580) 771-3323 if you need anything in the future.

Lawton Chrysler Jeep Dodge RAM responded

We’re sorry to hear about your frustration. Several factors can affect final pricing, and we apologize if we didn’t clearly communicate the full process up front. Your feedback is important, and we’ll use it to improve how we explain estimates moving forward.

Lawton Chrysler Jeep Dodge RAM responded

We're sorry to hear you're unhappy with your experience. We want to clarify that you were not charged twice for the diagnostic fee. The charge applied was for the initial diagnostic performed during your first visit. When you returned a few days later, we re-evaluated the issue without applying an additional diagnostic fee. We do appreciate your feedback and understand how these situations can be frustrating. If you have any further concerns or would like to go over the details, please feel free to reach out to the service manager at (580) 771-3323. We'd be happy to assist.

Lawton Chrysler Jeep Dodge RAM responded

Oh no, Marlinda. Please give us a shout so we can get you squared away. Thank you.

Lawton Chrysler Jeep Dodge RAM responded

Thank you! We're happy to hear you had a great experience. We'd be glad to help you anytime!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback. We’re sorry for any discomfort caused and will address this to ensure a respectful environment for all our customers.