Arin Robeson | Page 6

Very nice facilities and new dealership building. Service was a bit slower to complete everything needed. Their pricing system online was a bit misleading with all of the dealer incentives and additi Service was a bit slower to complete everything needed. Their pricing system online was a bit misleading with all of the dealer incentives and additional fees. Their giftcards are not true giftcards since they're really more like coupons. Overall decent experience though. More

by newtexan Verified Customer Verified Customer

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Ms. Robeson and Christian took real good care of me. I was treated well as always by Big Star Hyundai. Caleb in service always takes good care of me and my vehicle every time I'm up there. Aren't and Chri was treated well as always by Big Star Hyundai. Caleb in service always takes good care of me and my vehicle every time I'm up there. Aren't and Christian went above and beyond, always offering something to drink and making sure I was comfortable. Randol in financing was also very polite and made the process easy and fast. Thank you so much More

by cslafka Verified Customer Verified Customer

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We had the worst experience at Big Star Hyundai while trying to buy a used car. After paying for the car, they kept it for 3 days with no updates, and every time we followed up with the sales lady, Arin, trying to buy a used car. After paying for the car, they kept it for 3 days with no updates, and every time we followed up with the sales lady, Arin, all we got was the vague response that they didn’t know where the car was or when it would be ready. This was extremely frustrating and unprofessional. When we finally got the car, they promised us a $500 gift card as compensation for the inconvenience, which turned out to be nothing but a set of discount coupons—not what we were told. To make matters worse, we were initially told that the car came with two key fobs and that the second would arrive with the registration. Over a month later, we were informed that they couldn’t locate the second key fob and had no intention of compensating us or getting a new one made. Chris, the sales manager, was incredibly rude and completely unhelpful throughout the entire process. We have never encountered such poor customer service at a dealership before. Save yourself the headache and avoid Big Star Hyundai at all costs. They don’t value their customers, and their promises mean nothing! More

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They took my car to be filled and cleaned when I purchased it. They gave it back to me with no floor mats or the cargo area topper that was there when I looked at vehicle.. ive mentioned it two time purchased it. They gave it back to me with no floor mats or the cargo area topper that was there when I looked at vehicle.. ive mentioned it two times and no help locating them or replacing More

by petree2626 Verified Customer Verified Customer

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None of the usual car dealership games was in and out in less than an hour less than an hour More

by zach_gann88 Verified Customer Verified Customer

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Absolutely fantastic experience with Arin , process was way less scary and easy. Thousand times over will recommend her!!! way less scary and easy. Thousand times over will recommend her!!! More

by petree2626 Verified Customer Verified Customer

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Arin was very helpful she answered every question I asked her and she was straight forward good service asked her and she was straight forward good service More

by rdustin30 Verified Customer Verified Customer

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The quality of service was excellent. Arin is a dynamic salesperson. Thank you for allowing us to purchase a vehicle from your dealership. Arin is a dynamic salesperson. Thank you for allowing us to purchase a vehicle from your dealership. More

by inieto0001 Verified Customer Verified Customer

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Arin was so helpful and accommodating. Made the purchase such an easy task. Thanks Arin. Made the purchase such an easy task. Thanks Arin. More

by sheilamsame Verified Customer Verified Customer

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The dealership atmosphere was very pleasant and welcoming. Aron made the process fast and easy also gave us and upgrade on the vehicle. Overall it was a good deal for money and car note was 75 unde welcoming. Aron made the process fast and easy also gave us and upgrade on the vehicle. Overall it was a good deal for money and car note was 75 under what we originally budget. Good experience!!! More

by houston2188 Verified Customer Verified Customer

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