Armaan Khoshnoudi

**Autos of Dallas – My Mercedes-Benz Purchase Experience | Buyers, Please Be Aware** Customers remember how they are treated just as much as the vehicle they purchase. My request to management: Please | Buyers, Please Be Aware** Customers remember how they are treated just as much as the vehicle they purchase. My request to management: Please invest more in customer service training, transparent pricing, vehicle inspections, and employee-to-customer relationships. A premium vehicle purchase should come with a professional customer experience, regardless of whether the vehicle is new or pre-owned. ---- I wanted to share my experience with Autos of Dallas after purchasing a pre-owned 2023 Mercedes-Benz EQE SUV on August 26, 2026. I've purchased approximately 7–8 vehicles over the years, and unfortunately, this was one of my most disappointing dealership experiences. **1. Poor Sales Experience** My salesperson, spent much of our interaction on his mobile phone. There was very little customer engagement, no meaningful explanation of the vehicle's features, and no proactive assistance with a test drive. At other dealerships, salespeople have welcomed me, answered questions, explained vehicle features, and allowed me to test-drive multiple vehicles before making a decision. Unfortunately, that level of customer service was missing here. **2. Unexpected Charges and Pricing Concerns** The vehicle price was discussed, but approximately $4,000 in additional charges appeared during the purchasing process without my clear prior consent. Additional warranty products were also included, which I subsequently canceled. Although the pricing concerns were eventually addressed, resolving these matters required considerable time, effort, and repeated follow-ups. **3. Vehicle Service and Condition** My Mercedes showed Service A overdue by approximately 273 days. I had to repeatedly request that this be addressed before the service was finally completed. I also reported a trunk-operation problem. Initially, I was told their service department could handle it, but I was later redirected to an authorized Mercedes-Benz dealership, where I was told the issue appeared potentially accident-related and might not be covered under warranty. This raised concerns about the vehicle's pre-sale inspection and the accuracy of the service information provided during purchasing. **4. Communication and Customer Treatment – My Biggest Disappointment** This was perhaps the most frustrating part of the entire experience. There were occasions when I received no greeting or welcome, waited without acknowledgment, experienced unanswered phone calls, and struggled to receive proper responses. Sometimes, even during direct conversations, I felt my concerns were dismissed with responses such as "I don't understand" or statements suggesting that I was yelling rather than receiving assistance. I strongly believe that customers should be treated with patience and respect, even when they are frustrated about unresolved issues. Buying a vehicle is a significant financial commitment. Customers should not have to repeatedly chase employees for basic information, updates, or resolutions. **5. Special Appreciation – Kal, Mia, and Izzy** Despite these challenges, I want to recognize three employees who made a positive difference. **Kal – Truly Exceptional Customer Service** Kal was the one person who consistently listened, understood my concerns, and worked toward solutions. Kal demonstrated the professionalism, accountability, and customer care that every dealership employee should strive for. **Mia – Front Desk** Mia was wonderful, welcoming, friendly, and professional. **Izzy – Accounting Department** Thank you, Izzy, for your efforts and contribution toward resolving these matters. More

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