Justin Martin

Yousif Abdullah was absolutely great to work with, very informative and knowledgeable and truly work with me throughout the entire car buying process. I would recommend to anyone to request Yousif when buy informative and knowledgeable and truly work with me throughout the entire car buying process. I would recommend to anyone to request Yousif when buying your next car. More

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**Autos of Dallas – My Mercedes-Benz Purchase Experience | Buyers, Please Be Aware** Customers remember how they are treated just as much as the vehicle they purchase. My request to management: Please | Buyers, Please Be Aware** Customers remember how they are treated just as much as the vehicle they purchase. My request to management: Please invest more in customer service training, transparent pricing, vehicle inspections, and employee-to-customer relationships. A premium vehicle purchase should come with a professional customer experience, regardless of whether the vehicle is new or pre-owned. ---- I wanted to share my experience with Autos of Dallas after purchasing a pre-owned 2023 Mercedes-Benz EQE SUV on August 26, 2026. I've purchased approximately 7–8 vehicles over the years, and unfortunately, this was one of my most disappointing dealership experiences. **1. Poor Sales Experience** My salesperson, spent much of our interaction on his mobile phone. There was very little customer engagement, no meaningful explanation of the vehicle's features, and no proactive assistance with a test drive. At other dealerships, salespeople have welcomed me, answered questions, explained vehicle features, and allowed me to test-drive multiple vehicles before making a decision. Unfortunately, that level of customer service was missing here. **2. Unexpected Charges and Pricing Concerns** The vehicle price was discussed, but approximately $4,000 in additional charges appeared during the purchasing process without my clear prior consent. Additional warranty products were also included, which I subsequently canceled. Although the pricing concerns were eventually addressed, resolving these matters required considerable time, effort, and repeated follow-ups. **3. Vehicle Service and Condition** My Mercedes showed Service A overdue by approximately 273 days. I had to repeatedly request that this be addressed before the service was finally completed. I also reported a trunk-operation problem. Initially, I was told their service department could handle it, but I was later redirected to an authorized Mercedes-Benz dealership, where I was told the issue appeared potentially accident-related and might not be covered under warranty. This raised concerns about the vehicle's pre-sale inspection and the accuracy of the service information provided during purchasing. **4. Communication and Customer Treatment – My Biggest Disappointment** This was perhaps the most frustrating part of the entire experience. There were occasions when I received no greeting or welcome, waited without acknowledgment, experienced unanswered phone calls, and struggled to receive proper responses. Sometimes, even during direct conversations, I felt my concerns were dismissed with responses such as "I don't understand" or statements suggesting that I was yelling rather than receiving assistance. I strongly believe that customers should be treated with patience and respect, even when they are frustrated about unresolved issues. Buying a vehicle is a significant financial commitment. Customers should not have to repeatedly chase employees for basic information, updates, or resolutions. **5. Special Appreciation – Kal, Mia, and Izzy** Despite these challenges, I want to recognize three employees who made a positive difference. **Kal – Truly Exceptional Customer Service** Kal was the one person who consistently listened, understood my concerns, and worked toward solutions. Kal demonstrated the professionalism, accountability, and customer care that every dealership employee should strive for. **Mia – Front Desk** Mia was wonderful, welcoming, friendly, and professional. **Izzy – Accounting Department** Thank you, Izzy, for your efforts and contribution toward resolving these matters. More

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I appreciate the way I was treated from the very beginning! 10 out of 10 buying experience! beginning! 10 out of 10 buying experience! More

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Schuyler was very impressive came in on his day off and he was very easy to work with! This Guy cares, he made sure I was comfortable through the Process. We thought there was only one key until magically he was very easy to work with! This Guy cares, he made sure I was comfortable through the Process. We thought there was only one key until magically he was able to get the second key at the End. Let me tell you about Stu, he is the most professional manager I’ve dealt with over the phone. Got my payment right where I wanted without sacrificing what mattered to me. These guys are a Great team and it shows in how much they care. Finance was easy to deal with Justin was Great and got me in and out with a smile on. Thanks again to this dealership for making a dream come true More

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