Horne Mazda

Wow! After a little of back and forth with a competing dealer, we contacted Horne to see if they could make the process much simpler and beat the deal we After a little of back and forth with a competing dealer, we contacted Horne to see if they could make the process much simpler and beat the deal we were going back and forth on with the other dealership. They definitely came through, making it so easy and pleasant to purchase the car. No haggling, just straightforward communication from a very pleasant team, who always made sure our questions were answered. Lio and Chad were always responsive and helped make it an easy decision where to buy the car. When we arrived, the car was ready and everyone was so kind and cheerful and congratulating us, making us feel even more welcome. Fast forward to the final paperwork process with Tory, which was quick and easy, without any of the typical pushy, anxiety inducing moments you get in finance. Since it was late on a Friday, the only thing I feel we missed out on was going over all the features inside the car and how to use them. The team at this dealership really delivered during the sales process. More

Troy in service has been excellent in answering any questions I have had and has stayed in contact with me while my service has taken place. I have appreciated working with Troy, Thank you! questions I have had and has stayed in contact with me while my service has taken place. I have appreciated working with Troy, Thank you! More

Very welcoming and embracing staff, especially sales rep Miranda, for her honesty and careness. She was very patient and made me feel comfortable. She addressed my concerns with management and made sure my Miranda, for her honesty and careness. She was very patient and made me feel comfortable. She addressed my concerns with management and made sure my voice mattered! She also made my kids feel happy. I would definitely come back again! Thank you for not making me feel hazzled, Horne Mazda! More

Hey Always do excellent work and keeps you informed of the job progress. Dealership is clean. the job progress. Dealership is clean. More

Maddie my service advisor was phenomenal! Everything was completed in a timely manner and communicated thoroughly. Everything was completed in a timely manner and communicated thoroughly. More

WORST CAR EXPERIENCE EVER! !! Quincee is a LIAR. They appraised and offered over 17K for my Tesla Model S. I got to the location and they low balled me at just over $13k. Wa !! Quincee is a LIAR. They appraised and offered over 17K for my Tesla Model S. I got to the location and they low balled me at just over $13k. Wasted an entire morning with them. They claim it was due to my carfax report which they had full access to for several weeks now. NEVER DO BUSINESS WITH THEM. THEY ARE LIARS!!!! More

My salesman was Bailey and he was very thorough and professional. I appreciate the good service I have always received. professional. I appreciate the good service I have always received. More

A misleading experience with significant financial loss and no proper support. I cannot recommend Horne Mazda to anyone. The dealership’s sales approach appeared to guide customers primarily toward the and no proper support. I cannot recommend Horne Mazda to anyone. The dealership’s sales approach appeared to guide customers primarily toward the option they preferred to sell, rather than presenting all choices transparently. In my case, this resulted in considerable financial loss and disappointment, without any meaningful acknowledgment afterward. On August 10, 2025, I visited Horne Mazda in Arizona to discuss the lease-end return of my 2023 CX-5 (~38,000 miles). My original plan was to return the vehicle, with an estimated penalty of about $1,200 plus other fees. The sales representative insisted that the penalty would be much higher and strongly pushed me toward a trade-in for a new vehicle. Despite my repeated requests, I was never provided with written documentation comparing the lease-return option with the trade-in. The discussion lasted several hours and focused solely on the trade-in. Before signing, I again asked about the lease-return penalty. I was only shown a phone calculation of approximately $14,000, without any written proof. The next day, I returned to the dealership to clarify the penalty and the total cost for returning the vehicle only. At that point, I was reluctantly shown a service record dated the same day as the contract, which had not been provided to me during the entire sales process. This record listed my CX-5 mileage as 99,633 miles, while the actual service record from July 19, 2025 at the same dealership showed 37,714 miles. This discrepancy of more than 60,000 miles in less than one month created confusion and led me to make a purchase under unclear circumstances. I ended up with a new vehicle I had not originally planned to buy, which caused an unexpected financial burden. In addition, after the contract was signed, my concerns were not properly addressed and follow-up support was lacking. More

I had a wonderful experience with Nolan Redway, Internet Sales Manager at Horne Mazda Tempe. Nolan was professional, attentive, and made the process easy and stress-free. The Horne Mazda Tempe team was also Sales Manager at Horne Mazda Tempe. Nolan was professional, attentive, and made the process easy and stress-free. The Horne Mazda Tempe team was also friendly, welcoming, and great to work with. There was a real delay in processing my check, but once they got around to depositing my check, it was handled, cleared and completed, and I want to emphasize that Nolan was excellent throughout and always kept communication clear. I truly appreciate the care and service I received — highly recommend Nolan and the Horne Mazda Tempe team if you’re considering a Mazda! More

Very clean dealership. Bailey at the service desk has been outstanding all 3 of my visits for maintenance. Miranda in sales, was also a very kind and charming young Lady. Bailey at the service desk has been outstanding all 3 of my visits for maintenance. Miranda in sales, was also a very kind and charming young Lady. Overall, a very good service department in the dealership! Keep up the good work! More