Armando Graham | Page 5

Don't waste your time. This dealership will charge you $1000 if you have outside financing. Extremely divisive in their selling approach. Plus, they fail to communicate This dealership will charge you $1000 if you have outside financing. Extremely divisive in their selling approach. Plus, they fail to communicate various aspects of the deal unless you can "come into" the dealership and converse with them, which can be an inconvenience if you don't live near the dealership. Armando can be very smug, to the point where he fails to understand and recognize your concerns as a customer/potential buyers. They were able to receive a loan approval for my situation but I cannot stress this enough, please read the purchase order before you sign. There will be questionable items that you will need to address before going through with your transaction. None of this is handled during the back and forth between the sales specialist and the sales manager, so by the time you reach finance, you'll be tired/worn out from sitting there for hours. Do not forget to fully read the contract to avoid inflated pricing and potential buyer's remorse. The dealership was also responsible for clearing out the recall status on a new vehicle. Because of my terrible experience with this dealership, VW of North America was able to recommend another dealership and they were able to clear the recall. More

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Watch for hidden fees (Daryl) I came in to look at a used Santa Fe Sport. I was told if I didn't financed the vehicle through them it would cost me a $1,000.00 extra by used car s I came in to look at a used Santa Fe Sport. I was told if I didn't financed the vehicle through them it would cost me a $1,000.00 extra by used car sales manager Armando Graham. So I agreed to finance through Antwerpen. When I went to sign the paper work for the vehicle, Mr. Graham had added the $1,000.00 anyway. Good thing I read the paper work before the conn went down. More

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Great experience! From the first call to meeting Sam in person. It’s the definition of 5 star service. I see why they won the Wolfsburg Crest Club award! From the first call to meeting Sam in person. It’s the definition of 5 star service. I see why they won the Wolfsburg Crest Club award! More

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Almost gave up John Pompey was instrumental in getting me in a new car, He wouldnt give up on me even after it looked like I was a hopeless situation , he went above John Pompey was instrumental in getting me in a new car, He wouldnt give up on me even after it looked like I was a hopeless situation , he went above and beyond to make sure I didnt leave on foot, John and Armondo worked their magic and got a deal done even though I had just about given up hope, I would definitely buy again or refer anyone I know looking for a car to see these guys.P.S. Love my ride! More

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Faith purchase I was in an upside down car loan with my VW Jetta for a lot. I tried another car dealership to trade for another used car. It was not possible, withou I was in an upside down car loan with my VW Jetta for a lot. I tried another car dealership to trade for another used car. It was not possible, without paying off my excess (a lot). I thought go to a VW spot. Well impulsively at 3pm I pulled in. I test drove Tiguan my trade made it difficult. Short story by 6pm drove off with brand new fully loaded Wolfsburg Edition Passat. Out old loan .....if it wasent for Sam aka babycakes (gave him a nickname) and his team Nick & Armando, I could not be a happier customer. Thanks guys!!!!! More

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I cant say enough about how incredibly I was treated here! Lets start with how great of a job that my sales specialist Will Bowling and their sales manger Armando. did, I came in to test drive a used 2019 Lets start with how great of a job that my sales specialist Will Bowling and their sales manger Armando. did, I came in to test drive a used 2019 Passat after I had been rear ended the day before and was still pretty traumatized. They came up with a way to get me into a new car whether or not they totaled my car, which they did total it! I ended up with a brand new car at the same payment as the used one! I would highly recommend this dealership to everyone! this is the 3rd car my family has purchased from Them! Class act! Steve Fox More

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John was GREAT! John was extremely helpful. We went to a couple dealers who treated me as a young, uneducated woman and when I met John, he treated me with respect a John was extremely helpful. We went to a couple dealers who treated me as a young, uneducated woman and when I met John, he treated me with respect and didn't push the typical sales tactics that I had seen. John gave me space to make a well informed decision. He was straight forward, I knew I was his first sale and we learned together. Sam was kind enough to assist on the test drive to show me the ins and outs of the Atlas. Armando was a tough cookie but we were able to find a happy medium that worked for both of us. More

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Country Kelvin is the best!! Kelvin is truly the the best! He was extremely patient with me making a decision on the model to get. He has the best customer service skills and made Kelvin is truly the the best! He was extremely patient with me making a decision on the model to get. He has the best customer service skills and made sure we were happy and comfortable from the start to the finish. He was personable and made this a positive and painless process. I highly recommend Kelvin and this dealership. He went above and beyond. I have already recommend a few friends Latoy More

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A great salesmen Sam was super nice & friendly. He and his staff worked really hard to find the right vehicle for us and made sure we left happy. Sam was super nice & friendly. He and his staff worked really hard to find the right vehicle for us and made sure we left happy. More

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Trash Treated me like an xxxxxx when I came in. Simple as that. You never treat customers like trash when they're coming to buy something. Treated me like an xxxxxx when I came in. Simple as that. You never treat customers like trash when they're coming to buy something. More

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