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Arnaldo Perez

Overview Reviews (67)

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Arnaldo Perez

Arnaldo Perez | Page 7

General Sales Manager

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.1

67 Reviews

4.1

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (67)

67 Reviews of Arnaldo Perez

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November 25, 2023

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Employee Rating

My experience was great as usual. This is my second vehicle that I have purchased from here and each time has been a breeze. This is my second vehicle that I have purchased from here and each time has been a breeze. More

by CJAMESE84

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Chairis

Nov 28, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

October 23, 2023

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Employee Rating

I bought a 2018 ford fusion and on the way home the tire pressure light came on. I filled with air so no big deal. The next day my daughter pointed out that the seatbelt on the drivers side rear was detache pressure light came on. I filled with air so no big deal. The next day my daughter pointed out that the seatbelt on the drivers side rear was detached from the car. That took 2 weeks to get fixed. The first visit to fix my daughter waited in the dealership for 4 hours only to be told that they didn’t have the right part and that we could take it to ford and be reimbursed. I didn’t trust that so we waited another week and it was fixed at big star Hyundai. Now we have a check engine light on, I had a code tan for it and it points to a spark plug. I called and spoke to Arnuldo and he said we have had the car for a month so there’s nothing he can do. Not impressed with this dealership. More

by mlthax831

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Eric Chairis

Oct 27, 2023 -

Big Star Hyundai responded

Thank you for your review. Sorry to hear that feel that your service experience with us was below expectations. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Please reach out to me directly with the goal of a quick resolution. Kohl Young, Service Director, kohly@bigstarhyundai.com

October 10, 2023

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Employee Rating

Professional, outstanding, went beyond, very quick response, answered all questions to my understanding, made me feel family response, answered all questions to my understanding, made me feel family More

by CVELEZ1976

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: zzValor zzOjeda

Oct 10, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 05, 2023

Dealership Rating

Employee Rating

Alex was great he did the work we felt like family got the deal done best dealerships the deal done best dealerships More

by jobss2944

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marc

Oct 06, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 17, 2023

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Employee Rating

Waiting is too long no refreshments no water just wait n sign life away with no explanation sign life away with no explanation More

by tdangerogun2518

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Arin Robeson , Jimmy kirby

Sep 18, 2023 -

Big Star Hyundai responded

Thank you for your review. Our new refreshment service was delayed, but is on the way. Please reach out to me directly with your best contact information so that I may gather some perspective and address any other concerns. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com.

September 03, 2023

Dealership Rating

Employee Rating

Armando and Sam were very kind and courteous. Exceptional customer service. Would highly recommend to friends and family. Exceptional customer service. Would highly recommend to friends and family. More

by REBECCA.FLEMING0713

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: zzSam zzCaldwell

Sep 05, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

August 03, 2023

Dealership Rating

Employee Rating

I was not treated nicely as a customer who bought a car I’m mad I’m mad More

by 73Toni

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Luis Delcid, Arin Robeson

Aug 04, 2023 -

Big Star Hyundai responded

Thank you for your review, we value your feedback. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com.