34 Reviews
Write a ReviewDealership Experience
6 yrs, 10 mos
Industry Experience
10 yrs, 1 mo
Languages Spoken
English
Spanish
34 Reviews of Luis Delcid
February 14, 2024
Awful experience. Bought a used vehicle with low mileage. The vehicle had several issues after leaving the dealership. I immediately had to take the vehicle to my loca Bought a used vehicle with low mileage. The vehicle had several issues after leaving the dealership. I immediately had to take the vehicle to my local Hyundai dealership to have these issues fixed. The sales manager was unprofessional and did not treat me the way you treat someone that drove 3 hours to purchase a vehicle. Total lack of courtesy. Their technicians claimed they did a multipoint inspection before the sale of the vehicle but it did not appear that was as it took me one day to point out several issues that should have been taken care of. I would not recommend anyone purchase a Hyundai from this dealer. Go somewhere where your business is appreciated. More
January 07, 2024
Long wait time but still satisfied with the service totally satisfied with the service that day totally satisfied with the service that day More
Other Employees Tagged: Paul Hewitt, Kohl Young, Gabriel Cruz, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams
December 04, 2023
It took all day but the dealership was able to get me suited with the perfect vehicle for me. suited with the perfect vehicle for me. More
Other Employees Tagged: Maria Cauich
September 17, 2023
Buying this vehicle was by far the most frustrating experience for buying a car. After buying my car, the sun roof was broken and needed to be fixed. Because if this, I didn’t get to drive off the lot experience for buying a car. After buying my car, the sun roof was broken and needed to be fixed. Because if this, I didn’t get to drive off the lot the day I bought it. I was promised that I could pick it up the next day, the next day comes and it wasn’t ready. The communication was so awful that nobody even told me that my car was being sent to a shop in Houston. I was told that instead of putting the sunroof on the tracks that they would try to fix it. The only communication we received was when we would reach out and ask a million questions. Turns out, they ended up not fixing the sunroof after days of having it because I demanded that I get the car that I bought. When I received the car, the sunroof was out back in “place” but the whole top is all uneven. There was grease stains inside of my car where they had worked on the sunroof. The car was a mess on the inside, which I have pictures to prove. This whole car buying experience that was supposed to be an exciting time turned out to be very disappointing and stressful. Makes me never want to buy a car again. More
Other Employees Tagged: Valor Ojeda, Arin Robeson
August 27, 2023
Knowledgeable & Professional Salesman. friendly knew what we needed Staff we met were very nice. Would highly recommend. friendly knew what we needed Staff we met were very nice. Would highly recommend. More
Other Employees Tagged: Sean Opersteny , Finance dept
August 19, 2023
Everything is fine but I think there is room for improvement. Looks like service desk was short staffed when I arrived. I stood in front of their desks for about 15 minutes until someone helped me. improvement. Looks like service desk was short staffed when I arrived. I stood in front of their desks for about 15 minutes until someone helped me. I did have an appointment but everyone was so busy with their computer, phone calls or shuffling paper. Finally someone said we will be right with you. When I left all was good but someone left their empty red Gatorade in cup holder and a dirty napkin in my door handle. I appreciate your help and hope those guys get some more help. More
Other Employees Tagged: Juan Pena, Lisandro Sosa, Paul Hewitt, Randol Manjarrez, Gabriel Cruz, Sterling Whitely
August 03, 2023
I was not treated nicely as a customer who bought a car I’m mad I’m mad More
Other Employees Tagged: Arin Robeson, Arnaldo Perez
July 29, 2023
I appreciate Big Star. I barely had my car 2weeks and I got a chip in my windshield my salesman got my windshield fixed as well as my tint that had bubbled (Houston heat). I barely had my car 2weeks and I got a chip in my windshield my salesman got my windshield fixed as well as my tint that had bubbled (Houston heat). Thank you Rodrigo at Big Star Hyundai!!!! More
Other Employees Tagged: Paul Hewitt, Gabriel Cruz, Sterling Whitely, Juan Vasquez, Steffy Hernandez, Billy Williams , Salesman Rodrigo.
March 22, 2023
The”alleged” price advertised is $2,000 less than the actual price! If you scroll down three pages, it says that is the “cash price.” I say that this is unethical, and I told the sales manager that very actual price! If you scroll down three pages, it says that is the “cash price.” I say that this is unethical, and I told the sales manager that very thing. His response was that everyone does it. I said it made no difference who is doing it, it is still unethical! More
Other Employees Tagged: Mo Shurafa , Do not remember
November 14, 2022
DO NOT BUY FROM THESE LIARS! !!!! In late October I began talking to Big Star Hyundai in Friendswood TX about buying a 2023 Hyundai Elantra Hybrid Limited. I made an appointment !!!! In late October I began talking to Big Star Hyundai in Friendswood TX about buying a 2023 Hyundai Elantra Hybrid Limited. I made an appointment for Nov 1st to go down there for a test drive, assured the vehicle would be in stock, When I arrived I was informed that "Hyundai Logistics" had not delivered the car, but that it would be in on Thurs. Nov 3rd. Before I went down there for my Nov 3 2pm appointment, I got a call saying the car had not arrived, suggesting an appointment for Sat 5 Nov., when they expected the arrival of the car. Unfortunately for me I arranged with my bank for a wire transfer on Nov 2 of $37,485 which was sent by my bank to theirs. Yet again they canceled my Sat 5 Nov. appointment, saying the car had not arrived, and they said it should be in within a day or two. We reset an appointment for Tues Nov 8 for me to pick up my new car. And yet again, not yet available. As a result of their inability to give me an arrival date for my already paid for car, I drove down to the dealership at 2pm that day (Tu Nov 8) to cancel my order and request the return of my payment of $37,485, either through check at that time, or return wire transfer. I waited over two hours until I was told that the comptroller, Kimberley Deraso, could not issue me a check, and that a wire transfer back into my account would be initiated on Nov 9. That afternoon Nov 8, Paul Hewitt, Sales Manager, was instrumental in trying to convince me not to cancel my purchase, offering me "additional incentives" of up to $2000 not to cancel my order. But he could not guarantee me a date of delivery for my car, so I told him no, I want my money back. I asked for proof of the wire transfer and I was told that the comptroller had left for the day, and that it would be done Wed Nov 9. I left with a Big Star Hyundai "We Owe" statement dated Nov 8 signed by a Financial Team member named Luis Delcid. To date no wire transfer has been made. Neither Luis in Finance, Paul Hewitt, Sales Manager, nor Kimberley Durarso (Comptroller) will answer my repeated calls. I am sent straight to voicemail. I am as optimistic of a timely wire transfer as I was of a timely new car delivery. UPDATE: I received a wire transfer this afternoon for $37,435 - FIFTY DOLLARS SHORT!!!!! Do not do business with these xxxxxxxx. More
Other Employees Tagged: Paul Hewitt , zzScott zzKimbrough, zzGeorge zzMata, Kimberly Duraso (Comptroller), Scott Kimbrough (GM)