Rachael Deck, was very kind and professional.
She went above and beyond to describe the Cadillac Escalade my husband and I bought.
She went above and beyond to describe the Cadillac Escalade my husband and I bought.
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by kashearer1
Verified Customer
Verified Customer
Feb 06, 2026 -
Covert Cadillac Bee Cave responded
Thank you for sharing such kind feedback. We are so glad to hear that Rachael provided a welcoming and professional experience and took the time to thoroughly explain your new Cadillac Escalade. Making sure our guests feel confident and well informed is very important to us, and it is wonderful to know she went the extra mile for you. On behalf of everyone at Covert Cadillac Bee Cave, thank you for choosing us and trusting our team. We hope you and your husband enjoy every moment in your Escalade and we are always here if you need anything.
Brand new dealership, outstanding performance with
regards to technicians and service advisors, many thanks. I definitely will be back.
regards to technicians and service advisors, many thanks. I definitely will be back.
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by john.fields
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2026 -
Covert Cadillac Bee Cave responded
Thank you for the kind words and for taking the time to share your experience. We are thrilled to hear that our technicians and service advisors delivered outstanding performance and made such a positive impression. Knowing you plan to return means a great deal to our entire team. Thank you for choosing Covert Cadillac Bee Cave. We truly appreciate your trust and look forward to welcoming you back in the future.
Good service, great benefits, understanding, good
listening, bilingual language, kind, clean space, friendly, respectful, available.
listening, bilingual language, kind, clean space, friendly, respectful, available.
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by ADRIAN.UGARTE71
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2025 -
Covert Cadillac Bee Cave responded
Thank you for the wonderful feedback. We are happy to hear that you felt listened to and well supported throughout your visit and that our bilingual team, clean environment, and friendly approach made a positive impression. Providing respectful, attentive, and accessible service is very important to us. Everyone at Covert Cadillac Bee Cave truly appreciates your kind words and looks forward to continuing to deliver a great experience whenever you visit.
Informative and determined to detail.
I felt comfortable with dealing with Rachel. I felt Rachel was truthful to the best of her knowledge.
I felt comfortable with dealing with Rachel. I felt Rachel was truthful to the best of her knowledge.
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by danmartisek
Verified Customer
Verified Customer
Dec 01, 2025 -
Covert Cadillac Bee Cave responded
Thank you for sharing your experience with us. Everyone at Covert Cadillac Bee Cave is glad to hear that Rachel made you feel comfortable throughout the process. Her focus on clear communication and attention to detail is something we value, and it is wonderful to know that her honesty and commitment helped you feel confident in your visit. We truly appreciate you choosing Covert Cadillac Bee Cave and are always here if you need anything in the future.
Very professional, knowledgeable, courteous, punctual
service after the sale fantastic. Would recommend anyone to use his services.
service after the sale fantastic. Would recommend anyone to use his services.
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by willis0
Verified Customer
Verified Customer
Dec 01, 2025 -
Covert Cadillac Bee Cave responded
Thank you for sharing your experience with us. Everyone at Covert Cadillac Bee Cave is glad to hear that you received professional and attentive support even after your purchase. It means a great deal to know our team delivered the knowledgeable and courteous service you were expecting. We truly appreciate your recommendation and are grateful you chose Covert Cadillac Bee Cave. If you ever need anything in the future, we are always here to help.
Friendly staff, especially Arron Deck!
Easy to work with and no high pressure at all! I greatly appreciate that!
Easy to work with and no high pressure at all! I greatly appreciate that!
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by DIANE-SHERMAN
Verified Customer
Verified Customer
Nov 03, 2025 -
Covert Cadillac Bee Cave responded
Thank you for sharing your wonderful feedback. We’re delighted to hear that Aaron and the rest of our team made your experience pleasant and pressure-free. At Covert Cadillac Bee Cave, we believe buying or servicing a vehicle should always be comfortable and enjoyable, and it’s great to know we achieved that for you. We truly appreciate your kind words and look forward to welcoming you back again soon.
Great experience!
Thank you to everyone for all their help! We love the car. Thanks again
Thank you to everyone for all their help! We love the car. Thanks again
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by thilde29
Verified Customer
Verified Customer
Sep 12, 2025 -
Covert Cadillac Bee Cave responded
Thank you for taking the time to share your experience. We are so happy to hear that you had a great visit with us at Covert Cadillac Bee Cave and that you are loving your new car. Our team truly appreciates your kind words and it is always rewarding to know that we could help make the process enjoyable. We look forward to serving you again in the future and wish you many happy miles in your new vehicle.
Very helpful and professional group of people.
Great experience. Thanks for all of your help.
Great experience. Thanks for all of your help.
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by BECOOPER22
Verified Customer
Verified Customer
Jul 29, 2025 -
Covert Cadillac Bee Cave responded
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our helpful and professional team at Covert Cadillac Bee Cave. Your support means the world to us—we’re always here when you need us! Enjoy the ride!
Very friendly and eager to help.
A pleasure to visit and to purchase a vehicle.
A pleasure to visit and to purchase a vehicle.
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by mdaddyman
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2025 -
Covert Cadillac Bee Cave responded
Thank you for sharing your experience! We're so glad to hear that our team at Covert Cadillac Bee Cave made your visit and vehicle purchase such a pleasure. Providing friendly, helpful service is what we strive for every day, and we truly appreciate your kind words. Thank you for choosing us — we look forward to assisting you again in the future! 🚗👏
Excellent customer service by Aaron as well as the entire
team. The service folks handled an issue with a great attitude as well.
team. The service folks handled an issue with a great attitude as well.
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by DOUGLASATX
Verified Customer
Verified Customer
Jul 15, 2025 -
Covert Cadillac Bee Cave responded
Thank you for your kind words! We're so glad to hear that Aaron and the entire team provided you with excellent customer service. It’s also great to know our service department handled your issue with a positive attitude — that’s exactly the level of care we strive for at Covert Cadillac Bee Cave. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏
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