Art Accurso

Buyer Beware! During the sale, very pleasant… after everything was completed, customer service went downhill. My temporary plates end soon and I called and emailed During the sale, very pleasant… after everything was completed, customer service went downhill. My temporary plates end soon and I called and emailed my sales person without response. Called the next day and was told he was off , and when asked for the manager was told she was off as well. Asked to speak with another manager… got their voicemail. Called back, the receptionist was very short and dismissive. Then was told that she did not see any registration with my name and further mentioned that it takes 60 days to get plates which I’ve never heard of before. I specifically asked how long during the sale and was told it would be approximately 2 weeks as they have a dealership in NY so deal with the NY DMV all the time. Also, when I called back, was told someone would contact me within 15-20 minutes… that did not occur. This is not the only incident of poor customer service after the purchase. I feel like I’m being ghosted/ignored and I’m only a few days shy of one month in of my car purchase. I have regrets working with this dealership as the customer experience is all encompassing and should not stop when you sign on the dotted line. I hope that this doesn’t have to escalate further and they work on their people skills and follow through to avoid the customer having to go back and forth with something that seems to be so simple to resolve… as this is the first I’ve encountered anything of this nature before, I was encouraged to write this review which is also something I never do… buyers beware… More

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We picked up registration today after purchasing our RX350H at the end of May. Our entire experience financing a new car was flawless. Working with Art, the sales consultant, was an absolute pleasure! I RX350H at the end of May. Our entire experience financing a new car was flawless. Working with Art, the sales consultant, was an absolute pleasure! I spoke with him a few more times to ask some questions, and each time he was incredibly courteous and pleasant. More

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I had an excellent experience leasing a Lexus at this dealership. In particular, Art was a pleasure to deal with - he is knowledgeable, patient, and goes to great lengths to explain things clearly and ma dealership. In particular, Art was a pleasure to deal with - he is knowledgeable, patient, and goes to great lengths to explain things clearly and make his customers happy. Many thanks for all of his help! More

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Art is awesome ! Got my last 3 cars with him! Patient and knowledgeable! Very helpful. Got my last 3 cars with him! Patient and knowledgeable! Very helpful. More

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Art Accurso was our salesman. He made the purchase of our 2023 GX460 very easy and pleasurable. Art got us the vehicle that we wanted and in a timely manner. His knowledge of L He made the purchase of our 2023 GX460 very easy and pleasurable. Art got us the vehicle that we wanted and in a timely manner. His knowledge of Lexus vehicles and the overall car market is second to none. I highly recommend Art Accurso for anyone looking to purchase a new Lexus vehicle. More

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Felt very informed on my entire transaction. Staff are welcoming and patient. I left a happy customer Staff are welcoming and patient. I left a happy customer More

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The best vehicles: Lexus! The best dealership: Lexus of Greenwich! Both highly recommended. We have been buying our Lexus with this dealership for 15 years already. Always t The best dealership: Lexus of Greenwich! Both highly recommended. We have been buying our Lexus with this dealership for 15 years already. Always treated exceptionally well by Art Accurso, and this year by Billy Music and Zakaria Elsherif. They represent the best of their profession; courteous, professional and great listeners. They work hard to present multiple options, and find the one that fit with our possibilities. Plus, the after service is top notch punctual, clean and honest. Thanks to all Lexus of Greenwich team. We will be back! More

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Leased an SUV with Art. He worked so hard to find the vehicle I was looking for. He was kind and I didn't feel pressured like some salesmen are known to do. Thank you, Art! He worked so hard to find the vehicle I was looking for. He was kind and I didn't feel pressured like some salesmen are known to do. Thank you, Art! More

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Art was outstanding in terms of honesty and following up with me on the status of my very specific request. He found the car that I wanted and when we visited Art to start the paperwork, the 2nd floor showr with me on the status of my very specific request. He found the car that I wanted and when we visited Art to start the paperwork, the 2nd floor showroom had a color that I had not seen previously of that same car on display. We quickly switched from the original car I insisted on and purchased the showroom car. Art was very flexible and managed to complete the sale. Three hours later I drove it off the lot. Art was attentive and continued to update me on his search for my requested vehicle. I’m very pleased with his service and the “no stress” atmosphere at Lexus of Greenwich. Thank you Art for a great experience. More

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Great Service - Art Acurso has been helping me for many years and never fails to deliver! years and never fails to deliver! More

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