Art Bedard | Page 14

I have been happy with the services performed on my pickup by McFarland Ford over the past few months. My truck is getting up there in age and mileage so repairs have to be expected and the service de pickup by McFarland Ford over the past few months. My truck is getting up there in age and mileage so repairs have to be expected and the service department at McFarland has been a pleasure to deal with as opposed to another regional ford dealer where I had been having work done before because they were close to my place of employment. I will continue to use McFarland now. More

by MICHAELKRANICH Verified Customer Verified Customer

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So far my experience has been fantastic. They do what they say the will. I couldn't ask for more. They do what they say the will. I couldn't ask for more. More

by mw.jenks Verified Customer Verified Customer

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We had our 2020 F-150 in for much needed service and Art and his team did a great jog in getting everything done for us in a timely manner. At 145K we had all fluids changed, the Synce software updated and and his team did a great jog in getting everything done for us in a timely manner. At 145K we had all fluids changed, the Synce software updated and some other electrical issue's fix. Truck is running great. Thank you!!! More

by PRINSPECTS Verified Customer Verified Customer

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The whole McFarland team is friendly, efficient and accommodating. Pretty much always easy to deal with. accommodating. Pretty much always easy to deal with. More

by WHJ.JOHANSEN Verified Customer Verified Customer

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Nice job and we were very happy for the quick service with our new explorer. with our new explorer. More

by smartjuice101 Verified Customer Verified Customer

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Always pleasant and helpful, very helpful, have been going there since 1916. Will continue to use them going there since 1916. Will continue to use them More

by OLSONDK3 Verified Customer Verified Customer

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From the purchase of my truck through 3 service calls, I have been very satisfied with McFarland Ford of Rochester. have been very satisfied with McFarland Ford of Rochester. More

by larry.ojdw Verified Customer Verified Customer

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Great service advisor. Service was performed as promised in a timely manner. Also stopped by for a new key battery which was promptly replaced for only $ 6.38! Service was performed as promised in a timely manner. Also stopped by for a new key battery which was promptly replaced for only $ 6.38! More

by douglasrcleary Verified Customer Verified Customer

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Bought my truck from this dealership, so when I had a technical issue with it, I brought it here first. The issue was intermittent, so I gave the service writer all of the relevant information about it t technical issue with it, I brought it here first. The issue was intermittent, so I gave the service writer all of the relevant information about it that I could remember. The service writer, seeming to not know the difference between “fixed” and “cannot duplicate concern”, informed me after day one that my truck was all fixed and ready to be picked up. When I asked what the cause was, they could not answer, and simply told me that “it’s not doing it right now”. After spending a few hours on multiple phone calls with Ford customer service, McFarland Ford opted to try again the next day and seemingly addressed the issue. When I arrived to pick up my truck, much to my distaste, I realized that my truck was left unlocked on the lot. The sales team did a very fair job at handling the situation overall, particularly providing me a loaner. The service department, however, was very lacking in multiple areas. More

by Hea1h3n Verified Customer Verified Customer

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Overall service was good. Done ahead of shedule. Price as quoted. They didn't diagnose oil leak source, but I was told and I believe billed for oil dye additive. I now have to Done ahead of shedule. Price as quoted. They didn't diagnose oil leak source, but I was told and I believe billed for oil dye additive. I now have to find a time to take it back. More

by CAPTTHC Verified Customer Verified Customer

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