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Arthur "AJ" Wilson

Overview Reviews (130) Inventory (567)

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Arthur "AJ" Wilson

Service Advisor

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.7

130 Reviews

Overview Reviews (130) Inventory (567)

Dealership Experience

4 yrs, 9 mos

Industry Experience

17 yrs, 5 mos

4.7

130 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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130 Reviews of Arthur "AJ" Wilson

June 03, 2025

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Took my car in early I had an appointment. I was told it would be two hours when I decided to get the work done. He told me there was not enough time to get it done. I ended up paying for the I was told it would be two hours when I decided to get the work done. He told me there was not enough time to get it done. I ended up paying for the estimate of the work being done he told me I could leave it there another day to get it done, however I did not have another day off from work and from the time the estimate came all the time the Uber came to pick me up. Only 20 minutes had passed, but he made me feel like I was not a priority that it was a bother to get it done and I told him never mind that I would just pay for the diagnostic charge and take my car elsewhere this was my second Hyundai Sonata that I bought from Wesley Chapel however, I will never buy another Hyundai again. I really didn’t like the way I was treated. More

by SUSANVASQUEZ66

Verified Customer

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Recommend Dealer

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Jun 04, 2025 -

Hyundai of Wesley Chapel responded

Susan, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. We'd be more than happy to get you a rental car at no charge to you while we complete your repairs. We can also assign another service advisor to you when you bring it back in. Please call me at (813) 279-7343 (Tom) Sincerely, Tom Swedberg Jose Gesmondi Service Manager

June 02, 2025

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Employee Rating

Good service and nice people. Would do again if there is another recall on my car. Would do again if there is another recall on my car. More

by gvanlent

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 02, 2025 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

May 31, 2025

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Employee Rating

Service department was friendly and knowledgeable. I was kept up to date on my vehicles status daily. I was kept up to date on my vehicles status daily. More

by Kevin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Worrell, Anthony Rodriguez, Brianna Hacker, Robert Wetherbee, Justin Crouch, Craig Battinell, Telon Gumbs

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May 31, 2025 -

Hyundai of Wesley Chapel responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

May 30, 2025

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Hyundai of Wesley Chapel saved me from being stranded on the road. They got me in and fixed the same day. the road. They got me in and fixed the same day. More

by Hlpmap1991

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Caruso

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May 30, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

May 22, 2025

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Employee Rating

Wesley Chapel Hyundai service is outstanding. Anthony R. does a great job of ensuring great customer experiences and is the reason why we service our Hyundai vehicles at WC Hyundai. Anthony R. does a great job of ensuring great customer experiences and is the reason why we service our Hyundai vehicles at WC Hyundai. More

by MP623

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Mark Salerno, Justin Worrell, Anthony Rodriguez, Telon Gumbs, Tom Caruso, Jasmine Yarwood

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May 22, 2025 -

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

May 20, 2025

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AJ was a pleasure to deal with. Great customer service! Was taken care of immediately, and gave great advice. Great customer service! Was taken care of immediately, and gave great advice. More

by TAMMIKE89

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 20, 2025 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

May 16, 2025

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Employee Rating

They are not responsive. They don’t return phone calls. They do t keep customer informed. They don’t return phone calls. They do t keep customer informed. More

by LYNN.MAYE

Verified Customer

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Recommend Dealer

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May 19, 2025 -

Hyundai of Wesley Chapel responded

Thank you, Lynn, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

May 13, 2025

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Employee Rating

Professional services personal attention to my needs far exceeded my expectations I only wished that they had washed wcar exceeded my expectations I only wished that they had washed wcar More

by BOB@SCHLEYER.COM

Verified Customer

Recommend Dealer

Yes

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May 13, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

May 08, 2025

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Employee Rating

AJ did a great job of helping us. We appreciate him going above and beyond. We appreciate him going above and beyond. More

by jgonzalez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 08, 2025 -

Hyundai of Wesley Chapel responded

May 04, 2025

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Employee Rating

Was very pleased with you and will recommend you to all looking for cars and service looking for cars and service More

by MTARAB27

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

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