Arthur Martel | Page 54

The experience we had with Toyota of Braintree surpassed our greatest expectations. The last time we bought a car (from another dealer!), we were very unhappy with the service and felt that any negative co our greatest expectations. The last time we bought a car (from another dealer!), we were very unhappy with the service and felt that any negative comments you ever hear about "used car salesmen" were accurate in the extreme in that case. This time, even with the good things we had heard about Toyota of Braintree, we still went in expecting the "used car salesman" mentality, maybe just a little better than before. What a difference we found! We were originally attracted to this dealer by the integrity and friendliness of Eric Francke, whom we have known for quite a while, years before we ever considered buying another car. He walked us through each step of our experience there, making sure everything went smoothly. And it did! Our salesman, Ryan Tierney, was friendly and personable, and extremely helpful. He answered all our questions, and made us feel comfortable and important! We feel that not only is he a great salesman, but now he is a friend as well. He and Eric went out of their way to help us find a car which is even better than what we expected to find, and the price was much lower than we expected to have to pay. The gentlemen that worked with us to get our financing, Walace Langame and Arthur Martel, were also very friendly and helpful, willing to work with us to get a loan with a lower interest rate than we were able to obtain from any bank. Walace got our loan started, and Arthur finished up, willing to explain every detail and answer clearly all our questions before asking us to sign anything. The next time we buy a car, we will definitely go to Toyota of Braintree. We would (and will, and actually have already) recommend them to anyone. Go there before you go anywhere else! P.S. And we LOVE our car! More

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Ryan was terrific to work with. He provided personalized attention, was very knowledgeable about the products I was interested in (Corolla and Prius). He advocated for my needs to his mangager when one fin attention, was very knowledgeable about the products I was interested in (Corolla and Prius). He advocated for my needs to his mangager when one finance coordinator was assigned but not available when expected. As a result, I was re-assigned to Arthur, who was very efficient and knowledgeable as well. More

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I am an 82 year old woman and totaled my car on the highway in a freak snowstorm by skidding onto the median strip and into the banking. I had purchased my Matrix from the Tufankjian Dealership and du highway in a freak snowstorm by skidding onto the median strip and into the banking. I had purchased my Matrix from the Tufankjian Dealership and due to my good experience, and good vehicle, went there to shop. I do not like to shop, especially for items such as a car. Still sore from bruises caused by my accident, and dreading the ordeal ahead, I asked my grandson to take me to Tufankjians. As I stepped into the show room, Kenrick Tempro greeted me pleasantly, quietly offered to help with whatever it was I needed and invited me to sit by his desk. He listened to my tale of woe patiently and non-judgmentally, took careful note of my budget requirements and use of my car, searched the lot for possibilities and then without cringing or appearing nervous, offered to ride with me while I test drove several vehicles. I notice body language – I am teased as I am far happier driving than being driven and am known to gasp, press the floor as if braking or grab the door handle. Kenrick out me at ease by doing none of these as he rode with me - an elderly woman who had just totaled a car! His method of helping me evaluate the vehicles, paying attention to the distance, places I drive and the amount of baggage I lug around, as well as gas mileage, was excellent. I work weekends out of state, about 31/2 hours from home, so am on the road a lot. I appreciate the time he spent – the better part of his day – and the concern he showed in order for me to have the best and safest vehicle I could afford. Both Kenrick Tempro and Greg Tufankjian treated me with courtesy and respect, while I was feeling like a careless old lady. They also talked with the insurance company and handled that necessary matter. I will certainly return to this Dealership when I am ready for another vehicle and do not hesitate to recommend it to others. I believe honesty and integrity are basic rules of their salesmanship. More

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Customer service was excellent, Kenny was more than helpful and offered the best service. He was very keen to our needs, patient and very knowledgable. Kenny did an amazing job at getting us the price helpful and offered the best service. He was very keen to our needs, patient and very knowledgable. Kenny did an amazing job at getting us the price we would have wanted for our car. Great person, great dealership, best overall experience I've had at a dealership, I highly recommend. More

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My visit began with looking for a used vehicle because I thought that's all I could get approved for, so I fell in love with the cheapest vehicle I could find, just because of the price tag! Eventually I wa thought that's all I could get approved for, so I fell in love with the cheapest vehicle I could find, just because of the price tag! Eventually I was introduced to Mike Hankes who was off the bat super friendly and explained to me how I should get what I want and he would see what he could do. I've never been to a dealership where they were so willing to work with any situation, he immediately sat me down with Ed Simpson and we chatted about more than just purchasing a car, we laughed and I felt comfortable. I told him that I needed a car that would suit my family, I needed it to be safe and reliable and he went to work. I was very impressed with how he helped me with all the logistical things involving my financial and family situation. I was then introduced to Jessica and Arthur, they were both extremly friendly and had a way of treating you like family and it felt more than a car sale, it felt like being in great hands with people you could trust. Jessica especially went above and beyond and even after our car was primed up all nice to drive off the lot, we just wanted to stay and talk! She is one hot ticket! I don't want to forget the receptionist Susan who was also very welcoming and introduced me to just about everyone. It felt like VIP service walking through the door. Amazing experience in such a large life change. My family and I love our Toyota Corolla and has allowed us to make family trips without the worries of gas, car trouble, or any of the concerns when one hits the road. I will recommend toyota of braintree to all my friends and family. Fabolous Job to all the staff! Very impressed and when the time comes for car number two, there is only one place I will be going. More

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I found Toyota of Braintree to be one of the most professional car dealership organizations I have ever worked with. The team, and I emphasize team, worked all together to get a lease deal done on m professional car dealership organizations I have ever worked with. The team, and I emphasize team, worked all together to get a lease deal done on my behalf. I can not express how impressed I was with the service and customer care that this team of professionals exhibited. More

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Victor (sales) and Arthur (finance) were both amazing! Super helpful and made the car buying experience a real pleasure. I would recommend them and Toyota of Braintree to anyone! Super helpful and made the car buying experience a real pleasure. I would recommend them and Toyota of Braintree to anyone! More

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I have to say, this was the most friendliest outgoing group of people my mom and I dealt with in the few weeks of car shopping. My mother recently needed to get a new car and decided she would like to &q group of people my mom and I dealt with in the few weeks of car shopping. My mother recently needed to get a new car and decided she would like to "lease"; instead of buying. As she is a loyal "camry"person, she wanted to stay local. When we arrivad at the Toyota dealership we were greeted by Kenny T, who was very friendly and knowledgable. Once my mom told him she would prefer a "silver" Corolla LE, Kenny went out of his way to find her one,and actually found one in stock that just came in with only 7 miles. Then we met Kenny's manager, Mark McElroy,who was a delight. Mark went out of his way to make the car budget "fit"for my mom's needs. It was nice to see that a person from the management team was putting the customer's needs first, not the bottom sales dollar, especially in this economy. During the time in the showroom, we crossed paths with Donna LaRosa aka "tumbleweed" who answered additional questions my mom had about the dealership and their customer service dept, policies, etc. Ms. LaRosa had a very positive attitude about the company,standing behind their vehicles, etc. During the final phase of the adventure of car financing, my mom dealt with Arthur Martel and Jessica Reed, aka "fun loving nancy" and "the princess"; who I must say were the happiest two people in the bunch. Arthur and Jessica were very professional in the business dealings aspect, but were very friendly and comical with their quick remarks. Their outgoing personalities helped to relax my mom as she was so worried about all the the "what ifs". Arthur and Jessica even offered to cancel and return her old plates to the registry, so my mom didnt have to make the trip. We would just like to say in closing, that both my mom and I were impressed with the quality of people working at this dealership, and my mom just dealt with five. All five of these individuals were friendly, knowledgeable, and courteous of the customer's needs, and we would definately refer the dealership and these individuals to friends and family when they are in the market for a vehicle. More

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benson onwuamaebu did an outstanding job in helping me and my wife select and purchase a toyota. he was very courteous and helpful in the selection process and had all the answers to my question on the ve and my wife select and purchase a toyota. he was very courteous and helpful in the selection process and had all the answers to my question on the vehicle and the different options available. arthur martel finalized the deal . his handling of all the paper work in finalizing the deal was very professional. he did an outstanding job. he made us feel right at home . the tufankjian dealership is very lucky to have both these men working for them. they did a great job for us. we couldn't be happier with our new toyota camry. More

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Bob was my primary contact. He was very well informed about the Sienna. He did an excellent job reviewing all of the features. I feel I got a fair value for my trade and that the price for the vehicle wa about the Sienna. He did an excellent job reviewing all of the features. I feel I got a fair value for my trade and that the price for the vehicle was on par with others of this style on the market. Eric was friendly while filling in for Bob for the delivery. Arthur was helpful in finding me a rate lower than the rate I had previously secured. He was fast and informative at the closing. More

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