Arturo Lopez | Page 17

Service is alright they haven’t disrespected me any type of way pretty sure they know better but it’s alright of way pretty sure they know better but it’s alright More

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Not honest.I was far from home and needed an oil change Not honest. I was far from home and needed an oil change in my 2019 Lexus ES300h (50k miles). Corwin was quick to give me a next-day appointment. Ho Not honest. I was far from home and needed an oil change in my 2019 Lexus ES300h (50k miles). Corwin was quick to give me a next-day appointment. However, when I arrived, and as I spoke with the advisor, he told me that their "alignment sensor" at the garage door entry ran a check and that my alignment was off. He even showed me the result (right rear camber was off, even though it turned out to be within tolerance). I approved the alignment for an additional $125. Once they got the car they also recommended the filters (of course), and said that the transmission transaxle fluid should be changed (add'l $185). Well, the transaxle is a completely sealed system. Toyota (and Lexus) don't even have a maintenance interval for the transaxle fluid, though my local mechanic says it will go 200k. Other mechanics have corroborated that. I turned all that down. When the car was done, the advisor did not give me the alignment results. I asked for them, and they did not match (really even closely) what the garage-door sensor had registered. The mechanic did take a mechanical reading , and two of the initial measurements were barely off, but not enough for a full alignment. So that was $125 down the drain. And if I had listened to their recommendations, I would have been out an additional $300. I just can't imagine how many people fall for this. However, while I'm sure it happens everywhere, I expect better of any business in the State of Nebraska. (By the way, I just don't feel like this was the fault of Arturo, my service advisor. I get the feeling he was trying to do what he's been told to do, likely by a pushy management team.) More

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Took our car to get an alignment. When it was finished we paid the bill and left. After driving it we noticed the car was still drifting to the right. We took the car back and they told us that they were not paid the bill and left. After driving it we noticed the car was still drifting to the right. We took the car back and they told us that they were not able to align my car because they needed to have a special tool, but still charged us for the alignment.. I would not recommend doing any business with a company that doesn't do the work but charges you and doesn't even have the decency to be honest with the customer. More

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Is there a zero. Worst place. I would rathet walk or ride a bike before i return. They are crooks and the service department is the dumbest ive ever seen. They take advantage of people. Oh the service manage a bike before i return. They are crooks and the service department is the dumbest ive ever seen. They take advantage of people. Oh the service manager dumb as xxxx More

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Kirby was amazing! He listened to everything I wanted in a car, focused on my maximum price and I walked off the lot happy. Gracias! a car, focused on my maximum price and I walked off the lot happy. Gracias! More

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Excellent service Tyler was awesome. answered all my qurstuons, very happy with knowledge and friendliness. I love my rav4! will defiantly recommend Corwin Toyota to f Tyler was awesome. answered all my qurstuons, very happy with knowledge and friendliness. I love my rav4! will defiantly recommend Corwin Toyota to friends and family!! More

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