Ashlee Skiles | Page 36

Great service and attention to Covid precautions. The communication app was very helpful and I was kept updated throughout. Very happy with the service. Warranty work completed as promised. communication app was very helpful and I was kept updated throughout. Very happy with the service. Warranty work completed as promised. More

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The dealership and service department are VERY clean. I purchased my Jerp at another dealership in Delaware, however this is where I choose to have my vehicle serviced. The service department goes the ext purchased my Jerp at another dealership in Delaware, however this is where I choose to have my vehicle serviced. The service department goes the extra mile to take excellent care of you and your vehicle. They do everything they can to keep their customers comfortable while they wait. They even have snacks! I’ll defiantly consider this dealership when it’s time for a new vehicle. More

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Unreliable customer service. Hopefully I will not have to use the service dept again. Do not recommend!! Service was slow and communication poor. Several unreturned messages use the service dept again. Do not recommend!! Service was slow and communication poor. Several unreturned messages More

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Had an issue with the tail light on my 2018 Durango. Andrew was able to get me in immediately to get it fixed. The service department at David Dodge is hands down the best I’ve ever dealt with! Everyo Andrew was able to get me in immediately to get it fixed. The service department at David Dodge is hands down the best I’ve ever dealt with! Everyone is polite and professional! More

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The service team was great, very friendly. They were able to look at my car vehicle ahead of schedule. They returned the car the same-day. I was really impressed with professionalism of the team. to look at my car vehicle ahead of schedule. They returned the car the same-day. I was really impressed with professionalism of the team. More

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Super Customer Service I moved to the area shortly after buying my first Jeep Wrangler, and brought in my vehicle for regularly scheduled service shortly after the coronavir I moved to the area shortly after buying my first Jeep Wrangler, and brought in my vehicle for regularly scheduled service shortly after the coronavirus pandemic began. Ashlee and the team took great care of my Jeep, and took great care of me while I waited. When done, they walked me through the results, and even gave me some suggestions on where I might go offroading. Very friendly and highly competent customer service; I will be back whenever needed, and look forward to shopping for my next Jeep with David too! More

by Jon L. Verified Customer Verified Customer

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During these unprecedented times David Dodge and Stephen Ellis in particular stepped up and made sure all my needs were covered! Thanks for the great deal on my Jeep. You have earned a customer in me as I w Ellis in particular stepped up and made sure all my needs were covered! Thanks for the great deal on my Jeep. You have earned a customer in me as I will surely be recommending and coming to you in the future. David Dodge is definitely in my limited circle of trust! Best Regards, John J McGough Jr. More

by JOHNMCGOUGH13 Verified Customer Verified Customer

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Great Service, Great Dealer As always, David Dodge staff was prompt , friendly and professional . I can never say enough good things about David Dodge. Found them when I moved As always, David Dodge staff was prompt , friendly and professional . I can never say enough good things about David Dodge. Found them when I moved from Jersey to Northern Delaware. Have purchased 4 vehicles from them, all were positive experiences. . More

by 57mschwartz Verified Customer Verified Customer

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A fantastic on time great customer service experience I am only repeating myself. A great service team, which takes care of my agile SRT - always excellent technical advisor , greta mechanics and wonderf I am only repeating myself. A great service team, which takes care of my agile SRT - always excellent technical advisor , greta mechanics and wonderful customer service including the free shuttle ride connection. However I am bad with names so i apologise if i missed anybody. Stay safe and healthy More

by ACONSTANTINIDI Verified Customer Verified Customer

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Words cannot even scratch the surface of how disappointed I am with my certified preowned Compass and the service department. The primary reason for the service was not addressed, other than plugging it in I am with my certified preowned Compass and the service department. The primary reason for the service was not addressed, other than plugging it in to the computer to say there's nothing wrong with it, and a short drive around the block. While at cruising speed, all I have to do is come upon a slight incline, & the car bucks like there's no tomorrow... sometimes for as long as half a mile at a time, sometimes for only a few seconds. It may be the CVT contributing to its "efficiency" or something else that keeps telling it that it's in the wrong gear, but it's not right... and I'm tired of being told that there's nothing wrong with it. I'm calling BS on that. You inspected it, like it should have been done before delivery, and everything seems to be fine, with the exception of the brakes. They work fine most of the time; however since the inspection, I've had to apply the brakes abruptly a few times, and that's when there's a spine-chilling grinding noise. I'm hoping it wasn't "lick 'em & stick 'em" when it came to the inspection. Only part of the oxidation repair was done along the front edge of the hood. Getting the car washed was a nice gesture, thank you; however no one mentioned that you would be detailing the interior, as well.... or I would have prepared for that. I did not appreciate getting into my car to find all of my personal belongings stuffed into a trash bag, lottery tickets missing, the ungodly stench of multiple sinus burning air fresheners, and having to go back into the detailing department to recover my magnet. I guess the only thing that I was satisfied with in this whole experience, was the loaner. You came through on that one. More

by DR Verified Customer Verified Customer

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