Ashleigh Duncan

I only have one complaint I called three times trying to get service department before I got a salesman and he cried phone or some thing to get me hooked up get service department before I got a salesman and he cried phone or some thing to get me hooked up More

by VANCESLOUGH Verified Customer Verified Customer

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Nathan did an excellent job. He was very professional. Nathan was very knowledgeable. He kept me updated on the process of fixing my vehicle. Gave me fair warning that it was He was very professional. Nathan was very knowledgeable. He kept me updated on the process of fixing my vehicle. Gave me fair warning that it was going to take some time to get the parts needed. Gave me an estimate upfront and it actually more than the final price. Nathan saved me money. I was pleased and will continue to use them to service my truck. More

by ASHANKLE Verified Customer Verified Customer

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Ashleigh went out of her way to help me. My car is still not fixed. It is making the same noise I brought it in for. This is a brand new car with brakes that still make noises. The service g My car is still not fixed. It is making the same noise I brought it in for. This is a brand new car with brakes that still make noises. The service guy said that it was an update that needed to be made but the problem is still not fixed. This problem started a week after purchasing. I was able to get the first appointment weeks later and now have to wait another couple of weeks to get it in. I’m not from Gladewater so it’s an inconvenience to have to borrow a car to try and get the brakes fixed on a new car. Hopefully this problem will be solved soon and I don’t have to come back a third time. More

by nshippey1 Verified Customer Verified Customer

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Great people, careing & knowledge service advisors. Set the appointment they verified they appointment & got the job done! Set the appointment they verified they appointment & got the job done! More

by Johnny Hinds Verified Customer Verified Customer

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I had a very long and drawn out negative experience at Bill Dickason Chevrolet. I will not be going back.. Bill Dickason Chevrolet. I will not be going back.. More

by chefdm66 Verified Customer Verified Customer

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I cannot in good faith recommend Bill Dickason Chevrolet. In September 2025, I brought my truck in to have the brake control module and pump replaced and reprogrammed. When I got it back, several parts in th In September 2025, I brought my truck in to have the brake control module and pump replaced and reprogrammed. When I got it back, several parts in the engine compartment had not been reattached, and despite the work being done on the brake system, the brake fluid was over a quarter low. Almost immediately I noticed braking problems. On further inspection, there was a serious leak at the brake control module and at the point where one of the brake lines attaches to it. I returned the truck recently to have the module and the leaking line repaired under warranty. The dealership attempted the repair, but I was without my truck for over a month and received very little communication from the service department about what was being repaired, what parts were being replaced, or why. My calls and messages went unanswered, and I had to drive to the dealership in person on more than one occasion just to find out what was happening. When I did, I discovered they had completely disconnected the cab from the truck to replace a brake line. They told me more than once they could not source a factory replacement line for the truck, so they fabricated one in house. When I finally got the truck back, every visible bend in that homemade line was crimped. The problems did not end there. Trim pieces are still missing and have not been located. There are multiple deep scratches on both front fenders, in the exact same spot on each side, where it appears the cab was misaligned while being lowered back onto the frame and the bumper gouged the paint. The emergency brake cable was not properly tensioned and the emergency brakes were locked up. The air conditioner did not work when the truck was returned (resulting in me having to wait at the dealership for several hours while I made them address that issue), and the windshield washer fluid reservoir was completely dry — which tells me every one of these systems had to be disconnected when they removed the cab to replace a single brake line they damaged in the first place. Between the failure to communicate, the failure to perform repairs in a workmanlike manner, and the additional damage to the paint, bodywork, and missing trim on my truck, I cannot recommend this dealership to anyone. I am now going to have spend a substantial amount of money to replace the non-conforming crimped brake line the dealership manufactured and installed, have the paint repaired on my fenders, and locate replacement trim for the retractable side steps that they lost. More

by JT Verified Customer Verified Customer

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Tell u one get there , find out it’s different will look for another dealer for service for another dealer for service More

by wjoe45 Verified Customer Verified Customer

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Very fast and friendly. Our second time buying with them and are great to work with Our second time buying with them and are great to work with More

by shered69 Verified Customer Verified Customer

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They always take great care of me and my car. I also love the Hawaiian shirts they wear. I also love the Hawaiian shirts they wear. More

by baseball6.ke Verified Customer Verified Customer

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This is the best dealership to work with, from sales(Adrian Cortez) to service. Nathan, Ashleigh and Faye take care of us with anything we need. Thanks again guys😁😁😁 sales(Adrian Cortez) to service. Nathan, Ashleigh and Faye take care of us with anything we need. Thanks again guys😁😁😁 More

by COOPERSLOVETHEBEACH Verified Customer Verified Customer

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