Ashleigh Duncan

I cannot in good faith recommend Bill Dickason Chevrolet. In September 2025, I brought my truck in to have the brake control module and pump replaced and reprogrammed. When I got it back, several parts in th In September 2025, I brought my truck in to have the brake control module and pump replaced and reprogrammed. When I got it back, several parts in the engine compartment had not been reattached, and despite the work being done on the brake system, the brake fluid was over a quarter low. Almost immediately I noticed braking problems. On further inspection, there was a serious leak at the brake control module and at the point where one of the brake lines attaches to it. I returned the truck recently to have the module and the leaking line repaired under warranty. The dealership attempted the repair, but I was without my truck for over a month and received very little communication from the service department about what was being repaired, what parts were being replaced, or why. My calls and messages went unanswered, and I had to drive to the dealership in person on more than one occasion just to find out what was happening. When I did, I discovered they had completely disconnected the cab from the truck to replace a brake line. They told me more than once they could not source a factory replacement line for the truck, so they fabricated one in house. When I finally got the truck back, every visible bend in that homemade line was crimped. The problems did not end there. Trim pieces are still missing and have not been located. There are multiple deep scratches on both front fenders, in the exact same spot on each side, where it appears the cab was misaligned while being lowered back onto the frame and the bumper gouged the paint. The emergency brake cable was not properly tensioned and the emergency brakes were locked up. The air conditioner did not work when the truck was returned (resulting in me having to wait at the dealership for several hours while I made them address that issue), and the windshield washer fluid reservoir was completely dry — which tells me every one of these systems had to be disconnected when they removed the cab to replace a single brake line they damaged in the first place. Between the failure to communicate, the failure to perform repairs in a workmanlike manner, and the additional damage to the paint, bodywork, and missing trim on my truck, I cannot recommend this dealership to anyone. I am now going to have spend a substantial amount of money to replace the non-conforming crimped brake line the dealership manufactured and installed, have the paint repaired on my fenders, and locate replacement trim for the retractable side steps that they lost. More

by JT Verified Customer Verified Customer

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Tell u one get there , find out it’s different will look for another dealer for service for another dealer for service More

by wjoe45 Verified Customer Verified Customer

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Very fast and friendly. Our second time buying with them and are great to work with Our second time buying with them and are great to work with More

by shered69 Verified Customer Verified Customer

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They always take great care of me and my car. I also love the Hawaiian shirts they wear. I also love the Hawaiian shirts they wear. More

by baseball6.ke Verified Customer Verified Customer

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Great dealership, from sales to service. Best people to work with and they are very professional in their work. I would recommend this dealership to everyone 😁 Best people to work with and they are very professional in their work. I would recommend this dealership to everyone 😁 More

by COOPERSLOVETHEBEACH Verified Customer Verified Customer

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This is the best dealership to work with, from sales(Adrian Cortez) to service. Nathan, Ashleigh and Faye take care of us with anything we need. Thanks again guys😁😁😁 sales(Adrian Cortez) to service. Nathan, Ashleigh and Faye take care of us with anything we need. Thanks again guys😁😁😁 More

by COOPERSLOVETHEBEACH Verified Customer Verified Customer

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Very helpful and willing to work with you. Good selection of vehicles to choose from. Good selection of vehicles to choose from. More

by rtmt50 Verified Customer Verified Customer

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My daughter's 2023 trailblazer had a gear shift switch go out. I called and told them what was wrong and made an appointment at 9:30 the next week, left it the night before in the parking lot. Called as soon out. I called and told them what was wrong and made an appointment at 9:30 the next week, left it the night before in the parking lot. Called as soon as service department opened on the day of the appointment to let them know the vehicle was there and where to find the key - all was well. Around 11, Ashely called and was less-than-kind about the car being left there. She then proceeded to be unclear about diagnostic costs, etc. They appeared to have replaced the switch and it is working now, but I will think twice before going back. I have purchased two vehicles from here and had great service in the sales department, but would not recommend the service department. More

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Customer service is always good. Ashliegh is great. Put a bench seat outside the service area. It was a pretty day. Ashliegh is great. Put a bench seat outside the service area. It was a pretty day. More

by DHAZEL101 Verified Customer Verified Customer

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$1000 and the car is still doing the same thing as when I brought it in. brought it in. More

by JUDYTWILL Verified Customer Verified Customer

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