Ashleigh Duncan

Great service department and great people! Highly recommend! Will recommend to others. Thank you for all your help! Highly recommend! Will recommend to others. Thank you for all your help! More

by ASHLEIGH.HYUNDAI Verified Customer Verified Customer

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They got my vehicle in when they said they would and fixed it with a short waiting tome. fixed it with a short waiting tome. More

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Title: Very Disappointed With My Experience at Bill Dickason I’m extremely disappointed with my experience at Bill Dickason. I purchased my Jeep from the dealership in June 2026, and unfortunately, Dickason I’m extremely disappointed with my experience at Bill Dickason. I purchased my Jeep from the dealership in June 2026, and unfortunately, I started having problems with it almost immediately after leaving the dealership. Since then, I’ve been dealing with ongoing issues, a lengthy repair process, and a frustrating lack of communication. My Jeep has been at the dealership for an extended period of time, and I’ve had to repeatedly reach out just to get basic information about what is happening with my vehicle. I’ve sent multiple emails trying to get updates and trying to speak directly with the General Manager, but getting clear answers and communication has been a major struggle. There have been several times when I was promised a call back, only to never receive one. I shouldn’t have to constantly chase the dealership for information about a vehicle I just purchased. I do want to give credit where it’s due: I appreciate Bill Dickason allowing me to use the loaner vehicles while my Jeep has been there. That has been helpful, and I’m genuinely thankful for that part of the experience. However, the loaner vehicles don’t make up for the lack of communication and the amount of time I’ve spent trying to get answers. I purchased this Jeep expecting to have a reliable vehicle, not to spend months dealing with repair issues and trying to get someone to communicate with me. I hope management takes this review seriously. I would still like the opportunity to speak directly with the GM and work toward a reasonable solution to this situation. Overall, this has been a very frustrating experience. I expected much better customer service from a dealership where I purchased a vehicle, and unfortunately, based on how this situation has been handled, I cannot recommend Bill Dickason. More

by oavila0802 Verified Customer Verified Customer

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Came in for my scheduled oil change maintenance service and was taken care of with a smile. They went over all my recommended services and gave me the options. and was taken care of with a smile. They went over all my recommended services and gave me the options. More

by DOUBLEAA676 Verified Customer Verified Customer

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Great customer service! They make you feel welcome and the work was done quickly! This is the second car we purchased from this dealership and will gladly purchase there a They make you feel welcome and the work was done quickly! This is the second car we purchased from this dealership and will gladly purchase there again. More

by SMICHELLEJ68 Verified Customer Verified Customer

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Very very very very very very very very very very very very good service thanks very good service thanks More

by willmccartor Verified Customer Verified Customer

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I only have one complaint I called three times trying to get service department before I got a salesman and he cried phone or some thing to get me hooked up get service department before I got a salesman and he cried phone or some thing to get me hooked up More

by VANCESLOUGH Verified Customer Verified Customer

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Nathan did an excellent job. He was very professional. Nathan was very knowledgeable. He kept me updated on the process of fixing my vehicle. Gave me fair warning that it was He was very professional. Nathan was very knowledgeable. He kept me updated on the process of fixing my vehicle. Gave me fair warning that it was going to take some time to get the parts needed. Gave me an estimate upfront and it actually more than the final price. Nathan saved me money. I was pleased and will continue to use them to service my truck. More

by ASHANKLE Verified Customer Verified Customer

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Ashleigh went out of her way to help me. My car is still not fixed. It is making the same noise I brought it in for. This is a brand new car with brakes that still make noises. The service g My car is still not fixed. It is making the same noise I brought it in for. This is a brand new car with brakes that still make noises. The service guy said that it was an update that needed to be made but the problem is still not fixed. This problem started a week after purchasing. I was able to get the first appointment weeks later and now have to wait another couple of weeks to get it in. I’m not from Gladewater so it’s an inconvenience to have to borrow a car to try and get the brakes fixed on a new car. Hopefully this problem will be solved soon and I don’t have to come back a third time. More

by nshippey1 Verified Customer Verified Customer

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Great people, careing & knowledge service advisors. Set the appointment they verified they appointment & got the job done! Set the appointment they verified they appointment & got the job done! More

by Johnny Hinds Verified Customer Verified Customer

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