Nathan McClain

I cannot in good faith recommend Bill Dickason Chevrolet. In September 2025, I brought my truck in to have the brake control module and pump replaced and reprogrammed. When I got it back, several parts in th In September 2025, I brought my truck in to have the brake control module and pump replaced and reprogrammed. When I got it back, several parts in the engine compartment had not been reattached, and despite the work being done on the brake system, the brake fluid was over a quarter low. Almost immediately I noticed braking problems. On further inspection, there was a serious leak at the brake control module and at the point where one of the brake lines attaches to it. I returned the truck recently to have the module and the leaking line repaired under warranty. The dealership attempted the repair, but I was without my truck for over a month and received very little communication from the service department about what was being repaired, what parts were being replaced, or why. My calls and messages went unanswered, and I had to drive to the dealership in person on more than one occasion just to find out what was happening. When I did, I discovered they had completely disconnected the cab from the truck to replace a brake line. They told me more than once they could not source a factory replacement line for the truck, so they fabricated one in house. When I finally got the truck back, every visible bend in that homemade line was crimped. The problems did not end there. Trim pieces are still missing and have not been located. There are multiple deep scratches on both front fenders, in the exact same spot on each side, where it appears the cab was misaligned while being lowered back onto the frame and the bumper gouged the paint. The emergency brake cable was not properly tensioned and the emergency brakes were locked up. The air conditioner did not work when the truck was returned (resulting in me having to wait at the dealership for several hours while I made them address that issue), and the windshield washer fluid reservoir was completely dry — which tells me every one of these systems had to be disconnected when they removed the cab to replace a single brake line they damaged in the first place. Between the failure to communicate, the failure to perform repairs in a workmanlike manner, and the additional damage to the paint, bodywork, and missing trim on my truck, I cannot recommend this dealership to anyone. I am now going to have spend a substantial amount of money to replace the non-conforming crimped brake line the dealership manufactured and installed, have the paint repaired on my fenders, and locate replacement trim for the retractable side steps that they lost. More

by JT Verified Customer Verified Customer

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Tell u one get there , find out it’s different will look for another dealer for service for another dealer for service More

by wjoe45 Verified Customer Verified Customer

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They always take great care of me and my car. I also love the Hawaiian shirts they wear. I also love the Hawaiian shirts they wear. More

by baseball6.ke Verified Customer Verified Customer

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If it hadn't been for Nathan, the Galveston dealership would have patched my vehicle with less than 27k miles and sent me and my family on a 6 hr road trip back home. And after the ordeal with Galveston, would have patched my vehicle with less than 27k miles and sent me and my family on a 6 hr road trip back home. And after the ordeal with Galveston, I had my vehicle delivered to Bill Dickason for an overview and low and behold, the check engine light came back on while in service. Nathan even had my car cleaned which was amazing since it had been in Galveston saltwater weather for a full 14 days at the dealership. I will return to Bill Dickason in the future for Sales and Service for sure!! More

by kylamcco Verified Customer Verified Customer

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Great dealership, from sales to service. Best people to work with and they are very professional in their work. I would recommend this dealership to everyone 😁 Best people to work with and they are very professional in their work. I would recommend this dealership to everyone 😁 More

by COOPERSLOVETHEBEACH Verified Customer Verified Customer

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This is the best dealership to work with, from sales(Adrian Cortez) to service. Nathan, Ashleigh and Faye take care of us with anything we need. Thanks again guys😁😁😁 sales(Adrian Cortez) to service. Nathan, Ashleigh and Faye take care of us with anything we need. Thanks again guys😁😁😁 More

by COOPERSLOVETHEBEACH Verified Customer Verified Customer

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No I was lied to several times by Nathan. He’s very good at making excuses if that makes you money. He’s very good at making excuses if that makes you money. More

by DASWORKING Verified Customer Verified Customer

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I was treated very well and Nathan was very professional and kept me well informed. Nice work thank you. and kept me well informed. Nice work thank you. More

by newjamielee Verified Customer Verified Customer

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Experience was great. Ashleigh explained what was needed & took care of it. No more issues! We only use Bill Dickason Chevrolet for our vehicle needs. Thanks Ashleigh fir Ashleigh explained what was needed & took care of it. No more issues! We only use Bill Dickason Chevrolet for our vehicle needs. Thanks Ashleigh fir getting me in & our fast More

by Johnny Hinds Verified Customer Verified Customer

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This was the best auto purchase I have made in years. The online search was very informing with vehicle details. Salesperson, Neal, was quick to respond to my interest in one of their vehicles. He was The online search was very informing with vehicle details. Salesperson, Neal, was quick to respond to my interest in one of their vehicles. He was personable and professional throughout the buying experience. I could also say he personally delivered my truck. Once at the dealership everyone was very courtious and most helpful. The test drive and vehicle negotiations were hassle free. No "fishing" tactics here. The price listed was the price negotiated. Every offer was explained and no pressure to purchase any extra expense not needed. Also, no hidden fees added to negotiated price. I will this use dealership again if needed and would recommend to everyone to use this dealership for your next auto purchase. I encourage you to at least visit here before you buy anywhere. You will not be disappointed. Thank you Neal and all of the folks at Bill Dickason Chevrolet in Gladewater. Semper Fi! More

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