Nathan McClain

I had a very long and drawn out negative experience at Bill Dickason Chevrolet. I will not be going back.. Bill Dickason Chevrolet. I will not be going back.. More

by chefdm66 Verified Customer Verified Customer

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The dealership did not disclose information regarding the faulty engine on the vehicle we purchased. The vehicle could not safely drive and the dealership did not service the vehicle. When brought to the dea faulty engine on the vehicle we purchased. The vehicle could not safely drive and the dealership did not service the vehicle. When brought to the dealerships attention, they refused to speak with us and failed to provide care to the vehicle or supplement us another vehicle for the inconvenience, even though it was 48 hours after the initial purchase. More

by Hallie Kogler Verified Customer Verified Customer

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I had an appointment to bring my vehicle in to have a transmission issue diagnosed. I dropped it off at 8am and still had not heard anything by 4:30 that afternoon. I called to check on it only to find o transmission issue diagnosed. I dropped it off at 8am and still had not heard anything by 4:30 that afternoon. I called to check on it only to find out they had not even looked at it. Had I waited a little later to call, they would have been closed and I would not have had my vehicle to get back and forth to work the following week. I made another appointment for the next week. I show up again at 8 am to find out that they won’t be able to look at then either! Apparently there is only one person that works on transmissions and he was working on another vehicle. I wasn’t dropping it off to be fixed, just to be diagnosed… I understand they are busy but how about the service advisor giving the customer a courtesy call and let them they won’t be able to get to their vehicle? I wasted two trips from out of town because I had always heard good things about this dealership and then had to turn right back around and drive home. I won’t be back. More

by aminyard Verified Customer Verified Customer

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I cannot in good faith recommend Bill Dickason Chevrolet. In September 2025, I brought my truck in to have the brake control module and pump replaced and reprogrammed. When I got it back, several parts in th In September 2025, I brought my truck in to have the brake control module and pump replaced and reprogrammed. When I got it back, several parts in the engine compartment had not been reattached, and despite the work being done on the brake system, the brake fluid was over a quarter low. Almost immediately I noticed braking problems. On further inspection, there was a serious leak at the brake control module and at the point where one of the brake lines attaches to it. I returned the truck recently to have the module and the leaking line repaired under warranty. The dealership attempted the repair, but I was without my truck for over a month and received very little communication from the service department about what was being repaired, what parts were being replaced, or why. My calls and messages went unanswered, and I had to drive to the dealership in person on more than one occasion just to find out what was happening. When I did, I discovered they had completely disconnected the cab from the truck to replace a brake line. They told me more than once they could not source a factory replacement line for the truck, so they fabricated one in house. When I finally got the truck back, every visible bend in that homemade line was crimped. The problems did not end there. Trim pieces are still missing and have not been located. There are multiple deep scratches on both front fenders, in the exact same spot on each side, where it appears the cab was misaligned while being lowered back onto the frame and the bumper gouged the paint. The emergency brake cable was not properly tensioned and the emergency brakes were locked up. The air conditioner did not work when the truck was returned (resulting in me having to wait at the dealership for several hours while I made them address that issue), and the windshield washer fluid reservoir was completely dry — which tells me every one of these systems had to be disconnected when they removed the cab to replace a single brake line they damaged in the first place. Between the failure to communicate, the failure to perform repairs in a workmanlike manner, and the additional damage to the paint, bodywork, and missing trim on my truck, I cannot recommend this dealership to anyone. I am now going to have spend a substantial amount of money to replace the non-conforming crimped brake line the dealership manufactured and installed, have the paint repaired on my fenders, and locate replacement trim for the retractable side steps that they lost. More

by JT Verified Customer Verified Customer

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Tell u one get there , find out it’s different will look for another dealer for service for another dealer for service More

by wjoe45 Verified Customer Verified Customer

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They always take great care of me and my car. I also love the Hawaiian shirts they wear. I also love the Hawaiian shirts they wear. More

by baseball6.ke Verified Customer Verified Customer

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If it hadn't been for Nathan, the Galveston dealership would have patched my vehicle with less than 27k miles and sent me and my family on a 6 hr road trip back home. And after the ordeal with Galveston, would have patched my vehicle with less than 27k miles and sent me and my family on a 6 hr road trip back home. And after the ordeal with Galveston, I had my vehicle delivered to Bill Dickason for an overview and low and behold, the check engine light came back on while in service. Nathan even had my car cleaned which was amazing since it had been in Galveston saltwater weather for a full 14 days at the dealership. I will return to Bill Dickason in the future for Sales and Service for sure!! More

by kylamcco Verified Customer Verified Customer

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This is the best dealership to work with, from sales(Adrian Cortez) to service. Nathan, Ashleigh and Faye take care of us with anything we need. Thanks again guys😁😁😁 sales(Adrian Cortez) to service. Nathan, Ashleigh and Faye take care of us with anything we need. Thanks again guys😁😁😁 More

by COOPERSLOVETHEBEACH Verified Customer Verified Customer

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No I was lied to several times by Nathan. He’s very good at making excuses if that makes you money. He’s very good at making excuses if that makes you money. More

by DASWORKING Verified Customer Verified Customer

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I was treated very well and Nathan was very professional and kept me well informed. Nice work thank you. and kept me well informed. Nice work thank you. More

by newjamielee Verified Customer Verified Customer

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