Ashley Aldredge | Page 6

Tynan's Volkswagen responded

Thank you for taking the time to share your experience. We’re glad to hear that Ashley provided professional, courteous, and proactive communication throughout your visit and assisted with a loaner vehicle. We also appreciate you bringing the window concern to our attention and are pleased that Ashley was responsive in coordinating next steps with our management team. Thank you for your patience and for choosing us. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the great feedback! We’re happy to hear Ashley took such great care of you — she truly goes above and beyond. We’ll be sure to pass along the kind words. Thanks for choosing Tynan’s VW Service, and we hope to see you again! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much! We’re delighted that you had a great experience and enjoyed the complimentary car wash. Our team truly appreciates the kind words, and we look forward to seeing you again next time! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your experience with us! We’re glad to hear that our team was helpful and knowledgeable in addressing your vehicle’s needs, from brake repairs and oil changes to resolving the camera issue. We appreciate your trust in us and look forward to assisting you again in the future. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Patrice, for the great review! We’re thrilled to hear about your experience with Ashley and truly appreciate your kind words about her professionalism and care. We’re proud of our service team, and we look forward to assisting you again . Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your honest feedback. While we understand how frustrating software issues can be, we’re truly grateful for your kind words about our service team. Providing top-notch support and going above and beyond for our customers is exactly what we strive for, and it means a great deal to know our team made a positive difference in your experience. We appreciate your trust in Tynan’s VW and remain committed to supporting you and your ID.4 every step of the way. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your experience. We are truly sorry for the frustration and stress you went through, especially given the length of time it took to identify the issue and the inconvenience it caused you. This is certainly not the level of service we strive to provide, and we understand how upsetting and concerning this situation must have been—particularly when safety was involved. That said, we are grateful that Alex was ultimately able to diagnose the sensor issue and provide the assistance you needed. We appreciate you recognizing his efforts, and we will be sharing your feedback with our leadership team so we can address the communication gaps and concerns you described. Your experience highlights areas where we need to do better, and we take that very seriously. We regret that this experience has left you feeling disappointed, and we sincerely apologize for the impact it had on you. Thank you for bringing this to our attention. Jacqueline Goldsboro Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback. We’re glad the recall service was completed within the promised timeframe. We appreciate you taking the time to share your experience and hope everything continues to perform as expected as you spend more time driving the vehicle. Please don’t hesitate to reach out if you have any questions or need further assistance. Jacqueline Goldsboro - Customer Care coordinator

Tynan's Volkswagen responded

Thank you for your kind feedback. We’re glad you found the video inspection and the detailed review of your vehicle helpful. Our goal is always to provide clear, transparent information so you can make informed decisions about your car. We truly appreciate you taking the time to share your experience. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the great review! We’re glad to hear you always receive excellent service and that our team can answer your questions. We appreciate your note about missing those chats with Mr. Tynan — those personal connections mean a lot. Please let us know if there’s anything more we can do for you. Jacqueline Goldsboro - Customer Care Coordinator