Ashley Dalrymple

Over the last 20+ years, I have purchased 5, 6, or even 7 cars from Lundgren and have serviced them at the dealership. Within the last few years, things seemed to have changed at the dealership. Recently, cars from Lundgren and have serviced them at the dealership. Within the last few years, things seemed to have changed at the dealership. Recently, I had oil change performed within the last week or so. A price of $60ish dollars for the oil change, one would think there should be some attention given. But this time seems like it was shoddy work where clips weren't properly re-attached. I called to inquire about it and sent the video into the service department to see. Maybe it's the holidays and people are busy, but I was unable to get resolution. I was willing to pay for my own clip, but I was told after the service manager viewed the video that I had to bring it in and would have to wait. All I wanted was to get a clip, and even willing to pay for it. But, no satisfaction. Bring in the vehicle and I'd have to wait for someone to look to see it, as if the video wasn't clear enough that the clip was not reinstalled after the oil change. I have decided to go to some local auto part store and look for a generic clip and pay out of pocket instead of waiting what would be an appointment four days from now. TBH, somewhat disappointed; Lundgren was always my go to and I've recommended Lundgren and have had many buy from there. I think I'll be forced to take my car to a local repair shop in Worcester (have used them for my kid's used Nissan). We could do better, Lundgren used to do better. As an aside, the service receptionist was excellent in helping me; she asked me why I was calling and helped me get the video to the service team to view. She kept in touch with me all the way thru the end when I realized that it wasn't going to work out. THANKS Ashley. More

Helpful 1

Report | Print

Wonderful service, helped us get the best deals! Very nice and knowledgeable employee, told us everything we needed to know. Walked away with an amazing car and a wonderful experience! nice and knowledgeable employee, told us everything we needed to know. Walked away with an amazing car and a wonderful experience! More

Helpful 0

Report | Print