Ashley House

This was my last service visit to Banister, and based on my experience, I will never return. I brought my truck in for what should have been a routine oil change and tire rotation. A service that should my experience, I will never return. I brought my truck in for what should have been a routine oil change and tire rotation. A service that should have been straightforward ended up taking more than seven hours to complete, which was frustrating enough on its own. To make matters worse, when I finally received my truck, I discovered that the technician hadn’t even completed the complimentary multi-point inspection report. It had to be emailed to me later that evening after I had already left the dealership. Instead of leaving with confidence that my truck had been properly serviced, I left with a vehicle that immediately felt unsafe to drive. As soon as I pulled away from the dealership, it felt like the driver’s side front wheel was about to fall off. I’ve driven this truck every day for years, and it had never handled this way before the service. The very next day I returned to the dealership and asked to speak with the Service Manager, but he wasn’t there. The staff only checked that the lug nuts were tight and told me everything was fine. When I asked them to investigate the other issues I was experiencing, I was told I would need to schedule another appointment and pay additional diagnostic fees. After spending money on a routine service that appeared to create problems, that response was unacceptable. Immediately after the service, I noticed a loud popping noise every time I turned left. I also discovered that two of my tire valve stem caps were missing, I wasn’t given a new oil change reminder sticker, and the following day my navigation system and backup camera stopped working. Because I no longer felt confident in the work that had been performed, I took my truck to another dealership for a second opinion. They found oil spilled throughout the engine compartment, an oil filter that had not been properly tightened and was leaking oil, and damage to the front differential and CV axle. While I cannot say with certainty that the differential damage was caused during Banister’s service, the timing is difficult to ignore given that these issues appeared immediately afterward. What disappointed me most was the complete lack of customer service. I contacted Banister and requested that the Service Manager call me to discuss my experience. Despite multiple attempts, I never received a response. That silence spoke louder than any apology could have. Mistakes can happen in any service department. What matters is how a dealership responds when a customer raises legitimate concerns. Instead of taking ownership or even having a conversation, Banister ignored my concerns entirely. Between a routine service taking over seven hours, incomplete paperwork, the apparent quality of the work performed, and the complete lack of accountability afterward, I cannot recommend their service department to anyone. I trusted them with my truck for basic maintenance, and I left with less confidence in my vehicle than when I arrived. More

by marcusgodninez33 Verified Customer Verified Customer

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She was very helpful and answered my questions. She was very excited and knowable of my concerns. She was very excited and knowable of my concerns. More

by Jhsgolf1 Verified Customer Verified Customer

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Quick and easy. Quick and easy. Ashley was great, I didn't have to wait long at all. Scheduling online was super easy. Quick and easy. Ashley was great, I didn't have to wait long at all. Scheduling online was super easy. More

by clarissagarriott Verified Customer Verified Customer

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The team at this location is always pleasant to be around, extremely helpful, and full of knowledge. They never let us down, especially when they try to sell us the Hellcat :) around, extremely helpful, and full of knowledge. They never let us down, especially when they try to sell us the Hellcat :) More

by mrsjaguar.kg Verified Customer Verified Customer

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Easy to get maintenance done and get out Ashley helped to see that our last repair was covered by our extended warranty see that our last repair was covered by our extended warranty More

by Yatesinhampton Verified Customer Verified Customer

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Excellent and down to business Polite and a very professional environment to buy a truck. professional environment to buy a truck. More

by meeks_antoine Verified Customer Verified Customer

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Easy to schedule and consistently good service I said it and demonstrated by my continual return for service on my two vehicles. and demonstrated by my continual return for service on my two vehicles. More

by GaryLHess Verified Customer Verified Customer

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Every repair done by this service department, whether warranty, recall or other problem has been successfully and professionally done. The personnel are a pleasure to work with. warranty, recall or other problem has been successfully and professionally done. The personnel are a pleasure to work with. More

by r.adams2 Verified Customer Verified Customer

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Had a state inspection done on 06/04 at 7:30. Arrived on time and was checked in immediately. The vehicle was finished at approximately 8:20. Staff was very friendly. I was very satisfied. I am a Arrived on time and was checked in immediately. The vehicle was finished at approximately 8:20. Staff was very friendly. I was very satisfied. I am a long time customer. More

by sandra.sperring Verified Customer Verified Customer

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The actual people are wonderful. the AI phone system did not tell me it would take two days for the repair.So I drove down there for an appointment for no reason the AI phone system did not tell me it would take two days for the repair.So I drove down there for an appointment for no reason More

by Sherry Verified Customer Verified Customer

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