They are very good and they are very nice and very
helpful and knowledgeable I recommend them. 3
helpful and knowledgeable I recommend them. 3
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by robertgreen0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Anthony Chapman, Erica Gary
Oct 19, 2025 -
Walt Massey Ford responded
We’re happy to hear you had a great experience with our friendly and knowledgeable team! Thank you for your kind words and for recommending us!
Great service .
Very timely and also always check my recalls and fix them if needed.
Very timely and also always check my recalls and fix them if needed.
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by Michele
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Erica Gary
Oct 06, 2025 -
Walt Massey Ford responded
We’re glad to hear you consistently receive great, timely service and that our team takes care of your recalls proactively. Thanks for trusting us with your vehicle!
Very nice staff answer any questions I need answers to
very satisfied customer will go back,and recommend
very satisfied customer will go back,and recommend
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by PITTMANJENNIFER81
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tim Laird
, Erica Gary
Oct 01, 2025 -
Walt Massey Ford responded
We’re so glad our staff took great care of you and answered all your questions. Thank you for your recommendation—we look forward to seeing you again!
It’s home based and I’m about 4 miles away and the people
are very friendly and helpful.
are very friendly and helpful.
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by johnson.antoniom
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Erica Gary
Sep 22, 2025 -
Walt Massey Ford responded
We’re happy to hear our team’s friendliness and helpfulness make us feel like home for you. We’re glad to be close by whenever you need us!
My car was picked up from my place of employment for
annoil change. The driver was very courteous and professional. It was helpful to receive texts updating me on the progress. Overall a great experienc
annoil change. The driver was very courteous and professional. It was helpful to receive texts updating me on the progress. Overall a great experience!
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by Vsaundry
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2025 -
Walt Massey Ford responded
We’re glad the pickup service made things convenient for you and that our team kept you updated throughout. It’s great to hear the experience was smooth from start to finish!
Everyone has been great to me.
I will definitely be recommending them to everyone and my family
I will definitely be recommending them to everyone and my family
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by ladycook222003
Verified Customer
Verified Customer
Other Employees Tagged:
Cole Bourne, Erica Gary, Jay Moore
Aug 29, 2025 -
Walt Massey Ford responded
We’re so glad to hear that! Knowing you’ll be recommending us to friends and family means everything. We appreciate your trust and look forward to serving you again!
Sep 15, 2025 -
ladycook222003 responded
Thank you
I had an excellent experience working with Carlos while
purchasing my vehicle. He was attentive, observant, and truly listened to my needs. He used that information to guide me through the process and expl
purchasing my vehicle. He was attentive, observant, and truly listened to my needs. He used that information to guide me through the process and explained everything thoroughly, making me feel confident in my decision. His professionalism and dedication were outstanding.
Dalton, from the finance team, was equally impressive. He walked me through all of the maintenance options and benefits that came with the vehicle, taking the time to answer my questions with patience and clarity.
Both Carlos and Dalton made the entire experience smooth and enjoyable. I sincerely appreciate their outstanding service and highly recommend them.
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by tyquerriat
Other Employees Tagged:
Carlos Johnson, Dalton Mcneese
Aug 29, 2025 -
Walt Massey Ford responded
We’re so glad to hear Carlos and Dalton made your experience such a smooth and enjoyable one! It’s wonderful that Carlos took the time to truly listen and guide you, and that Dalton explained everything clearly and patiently. We’ll be sure to share your kind words with them—thank you for the recommendation and enjoy your new vehicle!
Ashley Mccraw was awesomely polite , outstanding service
with updates. Management was hands on unlike most places. Very welcoming and professional.
with updates. Management was hands on unlike most places. Very welcoming and professional.
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by finebyme3210
Service Price Transparency
Other Employees Tagged:
Tim Laird
, Erica Gary
Aug 28, 2025 -
Walt Massey Ford responded
We’re happy to hear Ashley and the management team made your experience so positive with great communication and a welcoming approach. Thank you for sharing such kind feedback!
Excellent service and very respectful service department
Ms. Ashley McGraw was extremely helpful and kept me informed throughout the time my vehicle was there
Ms. Ashley McGraw was extremely helpful and kept me informed throughout the time my vehicle was there
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by arbadacarba69
Service Price Transparency
Other Employees Tagged:
Erica Gary
Aug 28, 2025 -
Walt Massey Ford responded
We’re glad to hear Ashley kept you updated and that the service team treated you with respect throughout your visit. Thank you for trusting us with your vehicle!
Courtesy, clean on time facilities were in clean shape
welcome Matt was out treated with courtesy at all times
welcome Matt was out treated with courtesy at all times
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by GRAMPPY42
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Anthony Chapman, Erica Gary
Aug 27, 2025 -
Walt Massey Ford responded
We’re happy to know you felt welcomed and well taken care of. Thanks for noticing the little details and sharing your experience!
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