Ashley McCraw
Ashley McCraw at Walt Massey Ford

Ashley McCraw | Page 4

Service Advisor

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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4.8
41 Reviews
4.8

41 Reviews

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41 Reviews of Ashley McCraw

October 02, 2025

Dealership Rating
Employee Rating

Great service . Very timely and also always check my recalls and fix them if needed. More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Oct 06, 2025

Walt Massey Ford responded

We’re glad to hear you consistently receive great, timely service and that our team takes care of your recalls proactively. Thanks for trusting us with your vehicle!

September 24, 2025

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Employee Rating

Very nice staff answer any questions I need answers to very satisfied customer will go back,and recommend More

by PITTMANJENNIFER81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird, Erica Gary

Oct 01, 2025

Walt Massey Ford responded

We’re so glad our staff took great care of you and answered all your questions. Thank you for your recommendation—we look forward to seeing you again!

September 17, 2025

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It’s home based and I’m about 4 miles away and the people are very friendly and helpful. More

by johnson.antoniom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Sep 22, 2025

Walt Massey Ford responded

We’re happy to hear our team’s friendliness and helpfulness make us feel like home for you. We’re glad to be close by whenever you need us!

September 08, 2025

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My car was picked up from my place of employment for annoil change. The driver was very courteous and professional. It was helpful to receive texts updating me on the progress. Overall a great experienc More

by Vsaundry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2025

Walt Massey Ford responded

We’re glad the pickup service made things convenient for you and that our team kept you updated throughout. It’s great to hear the experience was smooth from start to finish!

August 28, 2025

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Everyone has been great to me. I will definitely be recommending them to everyone and my family More

by ladycook222003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Bourne, Erica Gary , Jay Moore

Aug 29, 2025

Walt Massey Ford responded

We’re so glad to hear that! Knowing you’ll be recommending us to friends and family means everything. We appreciate your trust and look forward to serving you again!

Sep 15, 2025

ladycook222003 responded

Thank you

August 28, 2025

Dealership Rating
Employee Rating

I had an excellent experience working with Carlos while purchasing my vehicle. He was attentive, observant, and truly listened to my needs. He used that information to guide me through the process and expl More

by tyquerriat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dalton Mcneese , Carlos Johnson

Aug 29, 2025

Walt Massey Ford responded

We’re so glad to hear Carlos and Dalton made your experience such a smooth and enjoyable one! It’s wonderful that Carlos took the time to truly listen and guide you, and that Dalton explained everything clearly and patiently. We’ll be sure to share your kind words with them—thank you for the recommendation and enjoy your new vehicle!

August 27, 2025

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Ashley Mccraw was awesomely polite , outstanding service with updates. Management was hands on unlike most places. Very welcoming and professional. More

by finebyme3210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird, Erica Gary

Aug 28, 2025

Walt Massey Ford responded

We’re happy to hear Ashley and the management team made your experience so positive with great communication and a welcoming approach. Thank you for sharing such kind feedback!

August 27, 2025

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Employee Rating

Excellent service and very respectful service department Ms. Ashley McGraw was extremely helpful and kept me informed throughout the time my vehicle was there More

by arbadacarba69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Aug 28, 2025

Walt Massey Ford responded

We’re glad to hear Ashley kept you updated and that the service team treated you with respect throughout your visit. Thank you for trusting us with your vehicle!

August 27, 2025

Dealership Rating
Employee Rating

Courtesy, clean on time facilities were in clean shape welcome Matt was out treated with courtesy at all times More

by GRAMPPY42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary , Anthony Chapman

Aug 27, 2025

Walt Massey Ford responded

We’re happy to know you felt welcomed and well taken care of. Thanks for noticing the little details and sharing your experience!

August 21, 2025

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Employee Rating

Good folks to do business with and got the job done in a timely manner. More

by coolunderfire2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary , Anthony Chapman

Aug 25, 2025

Walt Massey Ford responded

We’re glad to hear our team took good care of you and got everything handled quickly! Thank you for your kind words.

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