Ashley Ochwat | Page 6

Toyota of Scranton responded

REBECCAWALKER7, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at our dealership. Our team takes great pride in providing friendly, professional, and timely service in a clean environment. We're also glad you enjoyed the snacks and found our shuttle service to local shopping centers convenient. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Cappy, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are glad to hear that you found our employees friendly and accommodating. We appreciate you taking the time to complete this review. We understand you have had some disappointing experiences when servicing your vehicles. We have had discussions regarding those experiences. We did our best to assist with an issue recently. We value your loyalty as a customer who has purchased two vehicles from us, and it is our priority to regain your trust. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in our service. Regards, Mary Jo Prenp Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear FEDERALLOCK, Thank you very much for sharing your feedback with us! We're delighted to hear that you had a positive experience during your visit to Toyota of Scranton. Ensuring a professional and courteous service in a pleasant atmosphere is paramount to us, and we're glad to know that you felt welcomed and well-informed throughout your time with us. Providing prompt greetings and transparent details of service are essential aspects of our commitment to customer satisfaction. Your kind words are greatly appreciated and serve as encouragement for our team to continue delivering excellent service to all our customers. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Thank you once again for choosing Toyota of Scranton. We look forward to serving you again soon! Warm regards, Mary Jo Preno Guest Experience

Toyota of Scranton responded

Dear SLACKED284, Thank you for taking the time to leave us your feedback. We're glad to hear that you found our service to be straight forward and timely. We understand concerns about pricing, and we strive to provide value along with our quality service. We aim to offer competitive pricing while maintaining the high standards that our customers expect from Toyota of Scranton. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any questions or would like to discuss your experience further, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JAIELLOSR, Thank you for taking the time to share your experience! We're thrilled to hear you had an excellent visit. Your satisfaction is our mission at Toyota of Scranton. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Classic.Nemo, Thank you for taking the time to share your positive experience with Toyota of Scranton! We're thrilled to hear that you found our team to be efficient, easy to work with, and welcoming. Ensuring that our customers feel confident and comfortable when they visit us is incredibly important to us, and we're delighted that you can tell your vehicle is in good hands with us. If you ever need anything or have any questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear SHOPPING_DEB, Thank you for taking the time to share your feedback! We're delighted to hear that you found our service attentive and efficient during your visit to Toyota of Scranton. We strive to provide a seamless experience for our customers, and we're glad you appreciated our efforts. Our snack area is just one of the many amenities we offer to ensure your comfort while you're with us. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and hope to see you again soon. Best regards, Service Team Toyota of Scranton