"Service dept is a sales dept"
Your prices are to high - when you have your buy 3 and get one for $1 I can get 4 tires at firestone cheaper you say that's the price Bridgestone charges you we are not dum you buy at wholesale not retail also the tires you put on my truck only last 25,000 miles and they are 60,000 mile tires- I rotate every 5,000 miles this is with all 3 of my Highlander's-the only wAy I get any thing done is to call your 800 number. Your service dept is a sales dept not service dept. I never get any satisfaction from your dealer in any way.
Employees Worked With
Other Employees :
30,000 mi. service. Problem with registration and service manager assisted in updating. As always ,service and service employees so willing to assist and be sure I am satisfied.
"Ok for buying a vehicle but not for servicing. "
Went in for an oil change and someone put a small tear in my steering wheel. Another time went in for spark plugs to be replaced and the mechanic didn't screw the wires back onto the engine and couldn't tell me if he installed 30,000 or 100,000 mile sparkplugs. They told me only master mechanics work on fj cruisers.