"Problem with Emails"
I received an email today (10/17) with 2 coupons for a parts and labor discount and alignment check. You CANNOT print these coupons, and this is the 2nd time in 2 weeks that this has happened. What is the point of sending them if you CANNOT print them??? Thanks, Rich Walton (firstname.lastname@example.org).
"No warranty integrity "
Took 2015 RAV in for service. 21k miles. Brakes were a little soft. Was told rotors can be cut under warranty but $95 charge for taking off brakes. REALLY? You can’t turn the rotors without taking off the brakes. If timing belt went would they charge to remove radiator, hoses? It was only $100, but walked out. Would rather have all work done somewhere else than submit to this sad attempt to generate service revenue. Would never buy again or recommend to anyone, if you can’t privide service with integrity.
Employees Worked With
Don’t know service members name
"Did not check valve stems on my rims when changing out rims"
Dept. Did not check new rims for sensors and is now creating a problem for me. This should have been done as part of changing rims. Im not a mechanic. They told me they'll do it foranothet $200. Im angry.