Ashley Payne

Sales manager was very rude sales person very nice. His name was king.. I will not buy another nissan His name was king.. I will not buy another nissan More

by cooke.jimmy Verified Customer Verified Customer

Report | Print

Very good service and kind as well as trueful. I would tell my friend and family about your dealership. I would tell my friend and family about your dealership. More

by Sherman butts Verified Customer Verified Customer

Report | Print

Dumpster fire My original issue with my 2009 Nissan 370 Z is my key fobs stopped working for my vehicle and I could not lock or unlock the car. On top of that I could not lock or unlock the car with my 370 Z is my key fobs stopped working for my vehicle and I could not lock or unlock the car. On top of that I could not lock or unlock the car with my physical key from the outside of the vehicle, however, the key fobs would still work to start and stop the vehicle. I came to the dealership starting in March about seven different times for one day trips over a 2 month period , and then even dropped it off another time for a total of 13 days in May, and then dropped it off another time for a total of 31 days in June into July. The only issue fixed was my door actuator where now I can finally lock the car with the physical key. My key fobs are still not working to lock or unlock the vehicle, and to make matters worse I was told delay after delay until it got to the point where my service advisor David stopped communicating with me and I was stranded without a vehicle once I returned to work after a 30 day period off of work because of my shoulder surgery. I finally came up to pick up the car and like I said, the major issue wasn’t fixed, the minor issue was fixed, but then to make matters worse, My window tint on my driver side window was also scratched along with my window itself. This is the second dealership I’ve been to with the other one being Hall Nissan in Virginia Beach which also was extremely rude and had plenty of issues. I’m not going to return here due to the lack of service, lack of communication, and although the shop foreman Barry working on my vehicle seemed like an expert and seemed to try to fix my issue while working on it and he was helpful, at the end of the day my issue was not fixed, therefore wasting an extreme amount of time. On top of that service never answered the phone when I called, nor did my service advisor, so I had to call sales every time to transfer me and even then I would reach voicemail and they’d never return my calls. Finally got in touch with Ashley the sales manager and she was the only one that could probe service to actually call me back and communicate and do their job. Car hasn’t been started in a while (since it’s been “DONE” even tho not fixed, and no one told me) so now it’s slow to startup, hopefully won’t need a battery or other replacement parts. 2 grand later for BCM/RKE testing, key fob testing/replacing, antenna testin and replacing of my trunk knob (they waived the labor at least). 2 grand just to not have my stuff fixed. More

by maximilliano177 Verified Customer Verified Customer

Report | Print

She da GOAT. Appreciate the whole team, always making sure my car is top notch!! Appreciate the whole team, always making sure my car is top notch!! More

by edward.l.beaudoin Verified Customer Verified Customer

Report | Print

Very polite and personal especially Marlo . She got me a nice car and walked me through everything!! Jazz was very nice when got there for the final drive off. Everyone there did a fantasti She got me a nice car and walked me through everything!! Jazz was very nice when got there for the final drive off. Everyone there did a fantastic job! Great Fianance Mgr. Mr Torres’s he made it so simple and not complicated when ending the sell and finalizing everything. More

by halsteadbf1 Verified Customer Verified Customer

Report | Print

I requested the manager of service to give me a call to discuss my invoice. I have not rec’d a return call as of this moment. discuss my invoice. I have not rec’d a return call as of this moment. More

by jamnjazzn Verified Customer Verified Customer

Report | Print

Overall Great Experience Definitely Appreciate the Service and the Comfort this Location Offers Five Star ⭐ Service and the Comfort this Location Offers Five Star ⭐ More

by tristian.snipes85 Verified Customer Verified Customer

Report | Print

Southern Nissan Chesapeak has the best server I know of. The serve reps were very experienced in their occupation s. Thank you for caring about my Nissan marada. And myself. The serve reps were very experienced in their occupation s. Thank you for caring about my Nissan marada. And myself. More

by BSTRICE3 Verified Customer Verified Customer

Report | Print

I realized that each organization runs it's company differently from another's and bending a little on both parties may be necessary in order to come to a consensus or common ground. differently from another's and bending a little on both parties may be necessary in order to come to a consensus or common ground. More

by aswilson1228 Verified Customer Verified Customer

Report | Print

Southern Nissan is first class second to none the best of the best especially the service department Katie and Joe Hoffman the mechanics I couldn’t be happier that’s why I spent $65,000 last year to buy and the best especially the service department Katie and Joe Hoffman the mechanics I couldn’t be happier that’s why I spent $65,000 last year to buy and Nissan pathfinder platinum which I love More

by Berthebb1957 Verified Customer Verified Customer

Report | Print