Ashlyn Peters

I went to Ourisman CDJR in search of a Jeep Grand Cherokee Limited. Found one there with everything I was looking for in it. Got it. Sales team was outstanding. Cherokee Limited. Found one there with everything I was looking for in it. Got it. Sales team was outstanding. More

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Tried to switch the numbers at the last minute. Salesman was introduced as a RAM expert, which he was not. Vehicle still needs mechanical work. Salesman was introduced as a RAM expert, which he was not. Vehicle still needs mechanical work. More

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I received a text from Dasia Morrison Friday morning about bringing my Compass in for a trade in. At the time I was in the middle of refinancing my monthly payment but I thought what the heck? I can’t l about bringing my Compass in for a trade in. At the time I was in the middle of refinancing my monthly payment but I thought what the heck? I can’t lose either way. I made my way down, greeted as always when I walk into the place (thank you Kathy for getting the process started). Met Dasia Morrison and with her help along with Howie the sales manager and Umar we took a crack at the best option I could walk out with. It was a long day but they didn’t give up on me. I ended up with a 2025 Jeep Wrangler, a vehicle I’ve always wanted. I will be back to this same dealership again in the future and god willing the same people will be there. Thank you Team Ourisman! You guys Rock! Also thank you Maria with giving me the lesson in wrangler culture, I don’t know if I can warm up to the rubber ducks but the peace sign I can do. Thanks again guys/gals More

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theft and fraud, they add problems to your car so can return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership to repair my Jeep, specifically to address dashboard issues. They charged $240 for diagnostics, which is a recurring charge despite different problems. My car has been experiencing issues due to battery problems, requiring frequent jump starts. The dealership informed me that my car has two batteries and diagnosed that one battery costs $575 while they could not find information on the other battery. I informed the manager, who instructed Eric to proceed to the cashier where the price of the second battery was indicated as $375. I agreed that they could diagnose my car before continuing with any service to identify which battery needed changing. Despite instructing them to focus on the oil change and seat belt recall, they charged me $240 for diagnostics. They initially claimed my car had two batteries and diagnosed one as faulty. However, upon inspection, I found only one battery, leading to confusion. The manager said the charge was for checking components, but my dashboard issue was not addressed or noted in the paperwork. I would like to know why the dashboard issue was not included in the diagnostic, considering there is an electrical problem with it. I was told I would need to pay another $240 for that diagnostic, which is unacceptable. The reason I drove away was that the manager told me the $240 was used to check other things in my car, but my dashboard issue was still not listed. I was refunded $209 today, but the money has yet to arrive in my account. The diagnostic fee was $240, but I have not received the refund. Why hasn't my warranty been applied, and why am I being charged extra? Although I bought the new car from your dealership, it has not been treated as such. I have spent over $1000 on maintenance without the warranty. More

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Integrity and respect doesn’t exist here at this dealership . In all my years of doing major business have I ever encountered this type of business dealership . In all my years of doing major business have I ever encountered this type of business More

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I recently viste the service Department, and my experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me upda experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me updated throughout the process. The wait room was comfortable and clean which make experince nicer. I highly recommend the service Department at ourisman baltimore for anyone looking for reliable professional care for thier vehicle. More

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I was very pleased with the work done to my keep. Called me and kept me informed throughout the day as they were working to fix problem Called me and kept me informed throughout the day as they were working to fix problem More

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She’s a very humble person, she helps me find the right vehicle for me. If you are someone who’s not sure what you want. Feel free to concern with her. Thank you Ms. Kathy, you’re the best! vehicle for me. If you are someone who’s not sure what you want. Feel free to concern with her. Thank you Ms. Kathy, you’re the best! More

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Mrs. Kathy was very friendly and professional. She made this process easy and really went to bat for me to put me in the vehicle that I desired. Ashlyn was very helpful and entrousive in sealing my deal. T this process easy and really went to bat for me to put me in the vehicle that I desired. Ashlyn was very helpful and entrousive in sealing my deal. The atmosphere was welcoming. The hospitality was great! More

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Great service I was in and out with my vehicle . Never had an issue 10/10 Never had an issue 10/10 More

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