Astrid Garcia Benabe | Page 24

Outstanding experience! !!! Took time and helped me choose the best option for me. Great experience with financing as well. Definitely recommend! !!! Took time and helped me choose the best option for me. Great experience with financing as well. Definitely recommend! More

by isclone Verified Customer Verified Customer

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Sadly, they deserve 0 stars. Bought a Tahoe and two weeks later I needed a new fuel injector, no problem.. came in, got it replaced, and went on my way. Smelled something funny l Bought a Tahoe and two weeks later I needed a new fuel injector, no problem.. came in, got it replaced, and went on my way. Smelled something funny like fuel leaking or maybe an exhaust pipe leak. Took it back in. It took them 4 days only to tell me all they did was clean it and spray freshener in it. I smelled it instantly while my car was turned on in the parking lot sitting idle. The issue is still there. The tech wrote in my invoice that he wanted someone else to drive it because he (and I quote) “was having trouble smelling things lately”. Not on tech clocked time on the invoice. Also, the issue didn’t take place while I was driving… In addition to these issues I had some trouble contacting the finance department. I 10/10 do not recommend financing there as Jason is “highly sought after but too busy to answer his phone” so his helper (Astrid) takes care of his ****. (Quote from their finance department). I am completely disappointed. They DO NOT care about you once the sale is complete. I was a loyal customer at Bob Brown, and loved my experience there every time. Had a good friend of mine purchase from Shottenkirk (and has many times before) just days before me. I shared my experience and he said that it sounds like nothing has changed since the new ownership. I will never come back here and will continue to stick with Bob Brown, or another dealership, from here on out due to other dealerships continuing their customer service EVEN AFTER the sale. More

by E-Lil Verified Customer Verified Customer

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Great experience! Fastest dealership experience I have ever had and I was happy with the end result. Fastest dealership experience I have ever had and I was happy with the end result. More

by kaitlynw9111 Verified Customer Verified Customer

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I ordered a car in February and it is now October and I don’t have my new car. My old car crapped out and I had to buy a used car to get through until I get my new one. My opinion depends on the trade in I don’t have my new car. My old car crapped out and I had to buy a used car to get through until I get my new one. My opinion depends on the trade in I get for the car I had to buy when the new one is available. More

by kmyers222 Verified Customer Verified Customer

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Astrid was very helpful made me feel a lot better buying the vehicle outstanding in customer service and satisfaction the vehicle outstanding in customer service and satisfaction More

by pasqjohn Verified Customer Verified Customer

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Friendly service as well as very transparent throughout the whole process. I felt comfortable with absolutely everything. the whole process. I felt comfortable with absolutely everything. More

by Jacobauge Verified Customer Verified Customer

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This is a great dealership you guys definitely will have my business next time I purchase my next vehicle my business next time I purchase my next vehicle More

by judetyler1972 Verified Customer Verified Customer

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Very down to earth staff. Everyone was very friendly and made sure that I left with the truck that I wanted. Everyone was very friendly and made sure that I left with the truck that I wanted. More

by copelandjf992 Verified Customer Verified Customer

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Cory was a pleasure to work with and Astrid made the finance experience very easy. Over all Shottenkirk Chevrolett was a great experience! finance experience very easy. Over all Shottenkirk Chevrolett was a great experience! More

by alisongustin Verified Customer Verified Customer

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Great service. Wonderful attitudes all around even while deciding between multiple different cars. Quick to help with any issues and answer every question truthfull Wonderful attitudes all around even while deciding between multiple different cars. Quick to help with any issues and answer every question truthfully. More

by sgoakes00 Verified Customer Verified Customer

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