Ata Barakat | Page 3

Wonderful Experience I came to Massey Cadillac for my 3rd Cadillac CTS. I have never worked with such a wonderful group of people in all my years of buying vehicles. They I came to Massey Cadillac for my 3rd Cadillac CTS. I have never worked with such a wonderful group of people in all my years of buying vehicles. They were so professional, never pressured me, and treated me like royalty. I would highly recommend this dealership to anyone looking to purchase a Cadillac or even a used vehicle. I promise that you will have a very pleasant experience. I am a little partial to my salesman Ata Barakat. Ask for him. You will be so glad you did!! More

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First Class!!! I was in the market for a dependable used vehicle for my 16 year old daughter. I found a vehicle online at Massey Cadillac. Ata Barakat was extremely I was in the market for a dependable used vehicle for my 16 year old daughter. I found a vehicle online at Massey Cadillac. Ata Barakat was extremely prompt, friendly, and helpful from the very first contact. I Went to check out the car, where O was greeted by Ata and Tresh Goodwin. Both were extremely friendly and cordial, and I ended up buying a super clean, well cared for 2008 Toyota Camry. Negotiations were very easy and relaxed. Also extremely quick. I was there only about 1 1/2 hours. There was a significant chip in the windshield that concerned me, so I asked if they could repair it. They said, “”Of course, no problem.” I scheduled a time to bring vehicle back, and when inspected by their glass guy he said that the chip couldn’t be repaired. Ata and Massey then came through again. They told me that they would replace the whole windshield since the chip was unrepairable. I didn’t even have to ask, they offered on their own. Here I was a customer at a dealership that sales brand new Cadillac’s of all kinds, and I had purchased a $7,000 used Camry with an escalating windshield issue. Due to this they could have easily blown me off, and sent me on my way. They did not. It was the exact opposite. They treated me the same as if I had just purchased a $100,000 Escalade. This day and age that type of service is hard to come by. Truly first class operation from top to bottom. I was blown away, and my daughter is happy as can be. A heartfelt thanks to Ata and all the folks involved at Massey Cadillac. The great service and friendliness was, and is, truly appreciated. More

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Better experince than expected This was my first time buying a car after my husband's passing. Mr. Barakat was so kind and considerate taking as much time as I needed to understand This was my first time buying a car after my husband's passing. Mr. Barakat was so kind and considerate taking as much time as I needed to understand all details he presented. An unexpected plus was the beautiful color (Silver Moonlight) he found for me. Mr. Barakat is a great salesman, very friendly and a really sharp dresser! It is important to point out that my husband (and now me) only wanted to buy cars from Massey because of Michael Davis in Service. He is a first class people person and has always taken care of us in a professional but low key and friendly manner. I'm sure he treats all his customers the same way. He is a real plus for Massey. More

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Great, No Pressure Buying Experience We didn't feel pressured at all working with Ata and his team (unfortunately I forgot his manager's and the finance person's name), and we didn't expe We didn't feel pressured at all working with Ata and his team (unfortunately I forgot his manager's and the finance person's name), and we didn't experience the back & forth negotiations between sales, management and finance, which greatly pleased us! We bought a CPO car and my husband noticed 2 little dings (that most people wouldn't have seen) on the door, which was promptly taken care of before we even agreed to purchase the car. This was by far the easiest car buying experience we have had so far. More

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Above and Beyond Great Buying Experience I visited (2) other Cadillac dealerships prior to going to Massey, but the excellent buying experience we received from Ata Barakat and James Palmer i I visited (2) other Cadillac dealerships prior to going to Massey, but the excellent buying experience we received from Ata Barakat and James Palmer in finance deserves 5 stars plus!!! I was offered more for my trade than the other two dealers offered, big plus. Great price on my new car. Everyone, from the time you walk in and up until you are handed the keys, were extremely pleasant, big smile, they made you feel welcomed. I would highly recommend this dealership. More

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was great and well taken care --- above and beyond I had help from two of the employees ----- ATA BARAKAT AND MANAGER TODD COUNTS THAT BOTH HELPED ME TO GET MY SALE TAKEN CARE OF AND A KEY PROBLEM THA I had help from two of the employees ----- ATA BARAKAT AND MANAGER TODD COUNTS THAT BOTH HELPED ME TO GET MY SALE TAKEN CARE OF AND A KEY PROBLEM THAT WAS HANDLED VERY PROFESSIONALY AND WITH OUT HESITATION. MADE ME FEEL EXCEPTIONAL OR I SHOULD SAY SPECIAL!!!!!! More

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Pathetic Horrible sales tactics, lies all the way around, do not shoot straight, beat around the bush from start to finish, blame others for the dealers mistak Horrible sales tactics, lies all the way around, do not shoot straight, beat around the bush from start to finish, blame others for the dealers mistakes, service can not get issues resolved in over 4 different trips, Corporate team from Sonic Automotive believes the un trained and experienced GM over what happened, have to fight for everything you were promised, just to have your credit reduced from a 760+ down to a low 620ish because of there hard inquirys towards credit, didnt finance through them at all because of all the lies! Sold another car the next week to a friend (referred by me this dealer only does referrals to individuals that have purchased 4 or more "New cars") with hail damage from one end to other, very hard to see in the sunlight but easy once vehicle was in the shade. Do not even proceed to go in this dealer unless you want horrible service and have to fight for what your promised from management! More

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Bad Business I purchase a pre-owned 08 Cadillac CTS. We've noticed a huge slash on the back passenger tire which is also visible in the pictures we took on last Fr I purchase a pre-owned 08 Cadillac CTS. We've noticed a huge slash on the back passenger tire which is also visible in the pictures we took on last Friday evening. Contacted the dealer and they were closed. I definitely understand I signed an AS-IS document, however, this issue is something I take very serious due to the fact we could have experienced a blowout on the freeway, not only damaged the vehicle, but we could've been injured. I'm just lost for words at this being overlooked during the initial inspection of the vehicle and wondering if the dealership would replaced the tire. NOT Secondly, I questioned Ata, my salesrep about not being able to open the back passenger door from the outside when he attempted to sit in the back prior to our test drive. He stated the child safety lock is on and opened the door from the inside.I was so eager to purchase the vehicle that I forgot to mention and verify the door was working properly. Well, since then I've now attempted to open the door from the outside and it will not OPEN. Lastly, my initial request before finalizing the deal was to detail the inside of the vehicle and and attempt to remove the visible stains on the panel, seatbelts, and the seats. This was not done and it shouldn't be an expense for me due to purchasing and doing business with Massey Cadillac. One unhappy customer, Make sure you thoroughly inspect your vehicle before purchasing it. I would NEVER do business here again. More

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Dealing with Massey and your sales rep. Franklin Martin was one of the best car buying experiences we have ever had. Franklin and the rest of the staff were extremely friendly and professional and are a gr was one of the best car buying experiences we have ever had. Franklin and the rest of the staff were extremely friendly and professional and are a great asset to your business. More

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I had a great salesman, very friendly. We picked the vehicle up on 1/22/14 coming from Texarkana, Tx. I understand that we didn't have a warranty on the vehicle but it was my understanding that everythi vehicle up on 1/22/14 coming from Texarkana, Tx. I understand that we didn't have a warranty on the vehicle but it was my understanding that everything was checked no problem. However, upon leaving the dealership and driving about an hour I had to stop at the gas station to fuel the vehicle my husband was driving and smoke came from beneath the hood and the service light came on that indicated to service tire monitoring system. I would say I was very disappointed because I had only had the car an hour and problems had occurred. 1/23/14 we brought the car into Cadillac dealership in Texarkana and the oil cap on top was not fitted properly causing oil to spill out and the two back tires sensors are gone. I was really disappointed in hearing that so soon like in transit of getting the vehicle the problems happened an hour from picking up from the dealership. I'm thankful that through this ordeal the dealership is more than willing to get things taken care of and cover cost all the issue's that has taken place. I'm excited that my salesman is such a kind and professional individual that he strives on customer satisfaction along with the managers at the dealership. Overall, I'm pleased with my purchase and the customer service I have received. More

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