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Atnan Guze
Atnan Guze at Kings Nissan

Atnan Guze | Page 59

Service Advisor

Kings Nissan

20 Neptune Avenue
Brooklyn, NY 11235

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4.6
1,672 Reviews
4.6

1,672 Reviews

Write a Review

1672 Reviews of Atnan Guze

January 04, 2023

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Employee Rating

I had a recall so I had to go back after the first visit due to a malfunction on the item they were going to replace. More

by Mary
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristal Mercado- Santiago , Stephen Soto

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Jan 07, 2023

Kings Nissan responded

Mary Thanks for the great review

January 04, 2023

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Service was fast and customer service was great. I would recommend kings Nissan for servicing cars. More

by SMOORE0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Scalici, Kristal Mercado- Santiago , Sam Shtern, Stephen Soto

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Jan 07, 2023

Kings Nissan responded

SMOORE0524 Thanks for the great review

January 02, 2023

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Stuff Very Professional , fast service. All of my questions were answered! and i would recommend kings Nissan to all my friends! More

by Al. M
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Workmanship
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Recommend Dealer
Yes
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Jan 07, 2023

Kings Nissan responded

Al. M Thanks for the great review

January 01, 2023

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Employee Rating

My car still have a little problem . It needs to be check and fix the problem More

by EZGIRLLINDA
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Workmanship
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Recommend Dealer
Yes
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Jan 02, 2023

Kings Nissan responded

EZGIRLLINDA Thanks for the great review

December 31, 2022

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I had to replace a rack and pinion 18 months after I put in a new one. This part usually last 100,000 miles. I shouldn’t have to pay for a low quality auto part. I expect the best from a dealership. More

by Really?
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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Jan 11, 2023

Kings Nissan responded

Good afternoon, i am glad we had the opportunity to talk to you about your concerns, we reviewed the concerns with the car and we reviewed warranty coverage on the steering rack. we contacted Nissan and reviewed the warranty period for the replacement steering rack, unfortunately we can only warranty any replacement part under the 12 month or 12k mileage guidelines . I advised the best solution is to appeal this decision and contact Nissan to see if any consideration can be made . Please feel free to contact me if you have any questions or concerns, Thanks, Stephan Soto, Kings Nissan

December 31, 2022

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I was disappointed that nothing was covered by the warranty that we have and the cost were very high More

by GAIL_J200
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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Jan 11, 2023

Kings Nissan responded

Good Afternoon, i spoke to you last week about the concerns with your recent visit. We reviewed the recommendations and unfortunately your warranty coverage does not cover the repair . The additional items were maintenance items and a battery. We do understand prices for some items are costly .I can offer a coupon to assist with some of these costly maintenance items if you decide to have us service the vehicle at Kings . Please feel free to contact me anytime to assist or answer any questions you may have, Thanks, Stephan Soto , Service Director 718-934-3900

Jan 11, 2023

Kings Nissan responded

Good Afternoon, i spoke to you last week about the concerns with your recent visit. We reviewed the recommendations and unfortunately your warranty coverage does not cover the repair . The additional items were maintenance items and a battery. We do understand prices for some items are costly .I can offer a coupon to assist with some of these costly maintenance items if you decide to have us service the vehicle at Kings . Please feel free to contact me anytime to assist or answer any questions you may have, Thanks, Stephan Soto , Service Director 718-934-3900

December 27, 2022

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Great job for all kings Nissan staff i recommend this particular dealer for service…thank you More

by DBOB5320
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Dec 29, 2022

Kings Nissan responded

DBOB5320 Thanks for the great review and rating

December 26, 2022

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Atnan is superb! He provides accurate and efficient service and is the tie that keeps me going to Kings for service. More

by Big Mitch
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Workmanship
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Recommend Dealer
Yes
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Jan 03, 2023

Kings Nissan responded

Good afternoon, We appreciate your kind words and agree , Atnan is a huge asset to the Kings Nissan Team, and we also agree he's a pleasure to deal with . We thank you once again and looking forward to assisting you for all your car needs , thanks, for choosing Kings Nissan, Stephan Soto , Kings Nissan

December 22, 2022

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Excellent staff, fantastic service. Everyone was helpful and knowledgeable. The service department is the best in Brooklyn. 5 stars all around. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Scalici, Kristal Mercado- Santiago , Sam Shtern, Stephen Soto

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Dec 29, 2022

Kings Nissan responded

Donna Thanks for the great review and update

December 21, 2022

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Employee Rating

I was able to get service even though I was there on the wrong day. My car was well taken care of. However I was surprised on the price of the oil change. I used to get coupons and haven’t. I will not be re More

by STERNA1111212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristal Mercado- Santiago , Stephen Soto

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Dec 21, 2022

Kings Nissan responded

Good Afternoon, My name is Stephan Soto and i am the Service Director for the Kings Auto Group. We appreciate your loyalty to Kings Nissan and strive to make our customers happy and satisfied that we serviced and repaired your vehicle to Nissan standards .We apologize for you not receiving and offers for discounts on maintenance and repairs , please contact me , Stephan Soto , and i can update your account so we know to offer you a discount on future service visits. Please feel free to reach out to me at 718-934-3900 or e mail me at ssoto@kingsinfiniti.com Once again thanks for Visiting us and trusting us with your vehicle ., Stephan Soto

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