Aubrey Timlin | Page 4

I can't believe the dealership keeps sending me messages to complete a review. I purchased a 2020 Jeep Compass on November 16, 2023. Saturday 11/19 I heard a knocking sound when I put the car in reverse. I to complete a review. I purchased a 2020 Jeep Compass on November 16, 2023. Saturday 11/19 I heard a knocking sound when I put the car in reverse. I called the dealer on Monday 11/20 and was told the sales person wasn't there but I could leave a message. I stated to the person that I had 3 issues. 1. The heat vents don't change. No matter what the setting the air continues to blow from all of the vents. 2. There is a knocking sound that I hear randomly. 3. Did they find a "Halo" in the car I traded? I was told "I will let him know". The next day I received a text from the sales person asking if he could have a copy of my new insurance cards. I sent the cards with a reply "did you get my message from yesterday?" He said yes, he tried to call that morning. I stated that I could call him back during my break. When I called he wasn't available. I waited a bit because I was not ready to accept that this dealer is this bad. The noise got worse and I took the car to the dealer. The service department looked at it and told me there was underside damage and it looks like I hit a curb. Uh, no, I have not hit anything. The service director proceeded to insinuate that the damage was something I had done. I explained that I had not hit anything, the car has been driven by only me, so it is not something I have done. It had to have been there when I bought it. I explained that 2 days after I bought the car I heard a knocking sound. It was a Saturday so I called on Monday and left a message about the knocking sound. The sales person was not available and so on. Now they are giving me the run around because it’s his word against mine and they doing a whole lot of “I’ll call you back” and “we’ll get this resolved” without an actual resolution. The short version they sold me a damaged car and are trying to place blame someplace else. I then did a little more research on the car and pulled a carfax and VIN history report. I found the car was in an accident, failed a DMV inspection, was a fleet car and sold at an auction. When I presented the information I found only then were they amicable to fix the car. I picked the car up on a thursday and took it back on Saturday. It is still rattling. I was told that is normal. They can't find anything wrong with the car. The ironic part is the 2 loaners I drove which were the same model and one the same year don't rattle on acceleration and don't rattle when the engine downshifts during a stop. Yet, this one does and "it's normal". I reached out to the owner and their fix was a 2 year warrantee and 2 months payments. That did not fix the problem. Fast forward to now the car still has the rattling sound and I found when it snowed that the trim around the rear window is warped. It does not lay flush on the car all the way around. I paid for a certified pre-owned and the car is far from that. I also find it hard to believe that no one knew the history of that car so I assume they knowingly sold me a damaged vehicle passed off as certified. More

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From the time we walked in we were treated like Family I would Highly recommend them to anyone looking for a new vehicle would Highly recommend them to anyone looking for a new vehicle More

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Excellent explanation of what I needed to know whether to it or lease my vehicle. it or lease my vehicle. More

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Friendly and knowledgable staff. Very easy and smooth process that made us both very satisfied. Very easy and smooth process that made us both very satisfied. More

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Kyle was an excellent seller and I would use him or recommend him in the future. I never felt pressured and he knew the wrangler 4xe inside and out. recommend him in the future. I never felt pressured and he knew the wrangler 4xe inside and out. More

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Easiest purchase ever and love my new jeep grand Cherokee! Great customer service. Thanks to Gary C! Cherokee! Great customer service. Thanks to Gary C! More

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Very responsive and helpful. They made the process of purchasing a vehicle easy and seamless! Customer for life! They made the process of purchasing a vehicle easy and seamless! Customer for life! More

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Everyone was very helpful and friendly. The process was fairly smooth and easy. I am very happy they were able to get me into a vehicle! Definitely recommend. The process was fairly smooth and easy. I am very happy they were able to get me into a vehicle! Definitely recommend. More

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Quick and easy to deal with. All done via email/phone. Had it cleaned up and paper work ready to go when I got there. All done via email/phone. Had it cleaned up and paper work ready to go when I got there. More

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Worked quickly and efficiently to get the deal done. Would recommend. Haven’t received vehicle however so we shall see Would recommend. Haven’t received vehicle however so we shall see More

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