Austin Hernandez | Page 18

Austin was very professional throughout. We feel he went above and beyond to make sure we were able to get the car that we wanted. I would recommend him to family and friends. above and beyond to make sure we were able to get the car that we wanted. I would recommend him to family and friends. More

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Austin reached out to me following my True Car request along with several other dealerships. 3 out of 4 dealers followed through on my request for "out-the-door" price but only Austin showed me an actual along with several other dealerships. 3 out of 4 dealers followed through on my request for "out-the-door" price but only Austin showed me an actual purchase agreement form so I could see exactly what I was paying. After some back and forth emails, we settled on a price that could not be beaten by any of the other dealerships when I showed them Phillip's price. There were no surprises, and I ended up paying exactly what I was anticipating paying. The entire process was quick (relatively speaking, as you can only buy a car so quickly) but it was a very streamlined and pain-free car buying experience. Austin was kind, professional, and easy to work with. The only issue I had is related to financing. One of the offers on Hyundai's website is 0% financing with deferred payments for 90 days. I qualified for the 0% and realized later that the date I was given for the first payment is not 90 days but 45 days. I spoke to Mike Harris about this and was told they didn't know I wanted to take advantage of the 90 days (hmmm???). I was under the impression if you qualified for the 0% you would automatically be getting the 90-day deferment. He said I could come in and redo the paperwork (which would be an hour RT drive for me), or contact Hyundai after the loan is funded. I chose to contact Hyundai, so hopefully, they will in fact grant the deferment. There is nothing on Hyundai's website indicating the 0% financing and deferred payments are not a package deal or that I needed to request it. Other than this hiccup, everything was good. More

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It was pleasant and easy buying experience. The staff was freindly and thorough through the process. Would recommend Phillips Chevrolet to family and freinds. -BW freindly and thorough through the process. Would recommend Phillips Chevrolet to family and freinds. -BW More

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Covid19 Only reason 1 star was lost was because we purchased our car during the pandemic. The only people that had masks on were Austin and Robin! Only reason 1 star was lost was because we purchased our car during the pandemic. The only people that had masks on were Austin and Robin! More

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Austin thank you so much! I’m really loving this Silverado. Thank you for working around my busy schedule. Austin was very patient and made the whole experience stress free. Thanks again. Silverado. Thank you for working around my busy schedule. Austin was very patient and made the whole experience stress free. Thanks again. More

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Austin was great to work with. He called me back when he said he would. Ordered the truck I wanted not one that was almost like what I wanted but a different color. Good salesmanship he listened then acted. said he would. Ordered the truck I wanted not one that was almost like what I wanted but a different color. Good salesmanship he listened then acted. Wasn’t pushy. Totally recommend Austin Pete G More

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Austin is a wonderful salesman and patient. Got us our target payment and great interest rate. Glad i decided to come here for the truck target payment and great interest rate. Glad i decided to come here for the truck More

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Had a awesome experience with Austin and Robin. Really love my Caribbean blue chevy spark. Drives really nice even my husband likes driving. Thank you Phillips. love my Caribbean blue chevy spark. Drives really nice even my husband likes driving. Thank you Phillips. More

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I highly recommend Phillips Auto Group in the purchase of my new vehicle and especially Austin! He was very easy going and straight forward with everything to get me out and on the road. I am loving my new c my new vehicle and especially Austin! He was very easy going and straight forward with everything to get me out and on the road. I am loving my new car! More

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Very knowledgeable and very polite. Not pushy and great service! Will visit again when I make a decision on what to buy but, Austin Hernandez will be the sales person for the job! Thanks service! Will visit again when I make a decision on what to buy but, Austin Hernandez will be the sales person for the job! Thanks More

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