Ava Leverence | Page 2

Terrible responsiveness. I am now on my fourth Subaru. (Yeah, I like Subaru.) My sales guy for the recent Outback was good, but the woman who'd sold me my first one, and my I am now on my fourth Subaru. (Yeah, I like Subaru.) My sales guy for the recent Outback was good, but the woman who'd sold me my first one, and my wife her two, threw some serious shade at me when I came in on the sales guy's day off and asked for some information about the car. I left without any help whatsoever. So my 2018 Outback Limited is nice, but the electronics & entertainment are buggy as all getout. At one point, after a phone call, the radio sound was only coming from one speaker. As I was on my way to the dealer, I let it continue, and demonstrated the issue to their "Outback Product Expert," Ava. Restarting the car fixed it (i.e. rebooting.) I asked her to report this, and get back to me with whether it was a known bug. I never heard from her again. (Ed. : If doing so was not her job, she should not have agreed to do it.) On November 4th, the car repeatedly failed to launch "Android Auto" as it otherwise does, so I called the dealer to find out if I was doing something wrong. They promised a callback "within 30 minutes," which I never received. On December 6th, my wife reported to me mid-evening that it was sitting in the garage (unattended and not running) making a weird noise. I recorded the noise and noted the location (under the rear axle) and sent the audio file to the service email on the 7th with an explanation, asking them to tell me what the sound was, and if it was a problem. I got no response, so on the 8th, I called, and spoke to a Mr. Hinkle, who asked me to send it to his email. I did so, and to date, have heard nothing back. ---- Update: Service called me and apologized, we set up an appointment, and they updated the software in my system (there were several known issues, two of which were those I'd complained about.) They also explained the noise I'd asked about. Sales, except for an aggressive and rather whiny email from the saleswoman I mentioned in my first paragraph, has not gotten back to me, weeks later. (Reminder - my own sales guy, Mike, was first-rate.) I've upgraded the review from two to three stars, at service's request, but only that far, since I had the problem in the first place, and because sales's response was so underwhelming. More

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Excellent experience. Kailee was great to deal with. After a strong negotiation I got a price I was happy with on my Impreza, (I actually enjoy the haggling) and getting t Kailee was great to deal with. After a strong negotiation I got a price I was happy with on my Impreza, (I actually enjoy the haggling) and getting the exact package I wanted was worth the wait, even though it took almost 10 weeks. Financing was pretty much a breeze - they had it all set up when I got there. Was very impressed that they went through all the features with me. It's complicated now with all the digital stuff and safety features, so it was "information overload" but they handled that well. I always joke that you have to have a teenager to set up your computer and multimedia systems, and they literally had one to walk me through it. (Thanks Ava.) So excited to have my all wheel drive - bring on the snow! More

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Best service ever After a poor experience with a Subaru dealer in my hometown, I bought from Wilde. No high-pressure sales, upfront about their financing rates, great After a poor experience with a Subaru dealer in my hometown, I bought from Wilde. No high-pressure sales, upfront about their financing rates, great price, super responsive, awesome service. More

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Great car company to lease from Were willing to answering all questions, even when asked multiple times. Answers were in detail & answered follow-up questions before they were asked. Were willing to answering all questions, even when asked multiple times. Answers were in detail & answered follow-up questions before they were asked. Great personality when dealing with Brandon, Josh, Rhonda and Ava. Made this new lease an easy decision even after visiting multiple dealerships. Thanks again for all your help. Paul & Melanie More

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Award Winning Service I was looking at multiple cars... did my due-diligence. Of all cars, the Crosstrek won. I test drove at a Subaru Dealer near my home & a friend sugg I was looking at multiple cars... did my due-diligence. Of all cars, the Crosstrek won. I test drove at a Subaru Dealer near my home & a friend suggested Wilde Subaru & the rest is History. Pete E. Was top notch. Thank you Pete. More

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Great experience in getting a new car We went to several dealerships in our search for a new car and with went with Wilde because of the people. Every single person we dealt with was frien We went to several dealerships in our search for a new car and with went with Wilde because of the people. Every single person we dealt with was friendly and helpful. We definitely will keep them in mind for our next car but also plan on using them for service. More

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Good car, great service The salesperson, Jackie Cobey made all the difference. She was well informed, kind and courteous, and obviously committed to Subaru products. We're gr The salesperson, Jackie Cobey made all the difference. She was well informed, kind and courteous, and obviously committed to Subaru products. We're grateful to have found her. More

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No-pressure, knowledgeable, friendly sales and setup staff My salesperson was Stephanie Hafez. Absolutely no pressure to buy the car, very patiently arranged test drives and answered innumerable questions abo My salesperson was Stephanie Hafez. Absolutely no pressure to buy the car, very patiently arranged test drives and answered innumerable questions about differences in engine size and options available on different models. Stephanie was extremely pleasant and professional in every interaction. If she didn't know the answer, she sought it out. After making the decision to buy, I spoke with Terrance Caldwell for the financing. Like Stephanie, he was extraordinarily patient and knowledgeable and made it feel like he personally appreciated that I purchased the car. After several weeks I came back for the in-person vehicle setup check and met with Ava Leverance. She knew the car inside and out and shared many insights so that I could get more out of the many features of the car. Her in-depth knowledge of the car was impressive and her professionalism made me very glad I purchased the car from Wilde. More

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