BILLY REDDING | Page 2

The employees were really nice and I felt comfortable in the waiting area. Pretty cool I didn’t have to pay for my oil change the waiting area. Pretty cool I didn’t have to pay for my oil change More

by erd Verified Customer Verified Customer

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Kia charge way to much money for air filter. I paid $92.92 to replace an air filter which I could have purchase online and replace it myself. This is the last time Kia get this money from me. Al I paid $92.92 to replace an air filter which I could have purchase online and replace it myself. This is the last time Kia get this money from me. Also kia charge 4% additional for using debit/credit card, how come a big company like that charging for additional fees for using card. This ridiculous! The guy who help me was nice during oil change, he kept me up-to-date of what's going on with my vehicle. More

by hhh Verified Customer Verified Customer

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It took a whole month to receive a repair estimate my rental fees accumulated more than my car repair. I wait 3 months to book the appointment. It should be a better way to compensate your customers acco rental fees accumulated more than my car repair. I wait 3 months to book the appointment. It should be a better way to compensate your customers accommodations, if you know your shop is short staff. There’s no reason anyone should go without a car a whole month without receiving a repair estimate especially if you didn’t have a major issue or require a part to be shipped in. If I needed an engine or transmission this would have been completely understandable. The communication between the sale manager and customer is a joke. They never respond back and they’ll keep putting new customers in front of you. The only person who would take time to respond back is the general manager anybody below him is always too busy. Good luck, if your car needs immediate help the wait time is ridiculous. More

by shay Verified Customer Verified Customer

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The experience was good. Laid back and chill atmosphere. I will go back for my next car Laid back and chill atmosphere. I will go back for my next car More

by mtaff90 Verified Customer Verified Customer

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Poor service, my key was lost and took them almost 3 hours for them te get me out of there hours for them te get me out of there More

by EDMINGUELA90 Verified Customer Verified Customer

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I recommend this center for service but needs to have available someone to handle phone calls coming into the service center. Once this is done,, this service center would provide excellent customer ser available someone to handle phone calls coming into the service center. Once this is done,, this service center would provide excellent customer service. Mike works very hard to meet customer's expectations. More

by hsharpie5 Verified Customer Verified Customer

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The dealership was helpful, patient, optimistic and hardworking while working get me in my new car hardworking while working get me in my new car More

by wkendiya1222 Verified Customer Verified Customer

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My service was a 10/10. I am very satisfied with the service I received. They were informative when need, the waiting was nice clean and comfortable. However, the snack area I am very satisfied with the service I received. They were informative when need, the waiting was nice clean and comfortable. However, the snack area need a little attention but nothing major. More

by barne310 Verified Customer Verified Customer

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HAD an appointment for a brake booster recall for Friday the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjuste the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjusted but now I need a door hinge swing catch( not official name) due to rubbing. When door is opened. Got a call that my car was being picked up and due to auto body shop keeping it all day they were unable to perform the recall for the brake booster. I went to pick cR up Saturday morning. My car was still at the auto body shop and never picked up the evening before. I was unable to get my car. I left. I proceeded to tell them to keep my car til Monday only if they could get my car recall done. They guaranteed me it would happen. My car was not moved from the spot it was parked when it returned from the body shop on Saturday at lunch time. My car was also left unlocked all weekend in front fo the dealership fence. Meaning anyone walking by could of gotten into it. When I arrived to pick car up on Monday car was not done. I needed the car back to be able to return to work out of town for the following week. If I did not have werner way I would not return to this dealership. I would take my service business to Hyundai down the road. More

by drhoover40 Verified Customer Verified Customer

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Generally responsive and cooperative but communication was lacking at several points in our transaction. Work was completed correctly. was lacking at several points in our transaction. Work was completed correctly. More

by jjparry3 Verified Customer Verified Customer

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