BILLY REDDING | Page 3

We’re very happy that Warner Kia gave us a chance to have a new car ! a new car ! More

by hernandezalthia Verified Customer Verified Customer

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I didn't understand why i had so much out of pocket expenses for a 2023 car with only 16000 miles. expenses for a 2023 car with only 16000 miles. More

by richard1944m Verified Customer Verified Customer

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Excellent, they even got me in with no appt. And they were also very efficient. And they were also very efficient. More

by maryhendry32536 Verified Customer Verified Customer

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Unorganized. Dated. Needs to have a new building with better facilities. This kia I have had 5 car transactions with. I am unable to get through service without a Dated. Needs to have a new building with better facilities. This kia I have had 5 car transactions with. I am unable to get through service without an issue. Once my mandatory maintenance package is done I will not come back unless I am forced for a warranty issue. More

by drhoover40 Verified Customer Verified Customer

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The best dealership ever so many friendly faces and great customer service and always fast customer service and always fast More

by amelianicole0901 Verified Customer Verified Customer

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I bought a new (to me) 2020 Dodge Grand Caravan from Werner Kia with the expectation that it was in well working condition. It was not. After three months of taking the car into the Kia service center a Werner Kia with the expectation that it was in well working condition. It was not. After three months of taking the car into the Kia service center and being told nothing was wrong with it followed by a multitude of maybes, they finally found that the issue was a recall and agreed to fix the problem as it was something that should have been caught prior to purchase during the initial inspection. After almost two months of having my car in the shop, I was told they couldn't get ahold of anyone in the Dodge service center to find out what parts were needed for the fix. I called Dodge myself and found that they never heard from Kia. I went to the Kia service center in person and spoke with a manager, Billy, who got us on the right track and began making calls to ensure my rental was renewed properly and that we had all the necessary parts for the fix. He also made sure to update me along the way which was extremely helpful and made me feel much more cared for as a customer. I received a call from Kia saying that the recall was a head issue and my car would need to be serviced at a head shop and may take a few more weeks. Low and behold, I received a call a week later letting me know my vehicle was done and ready to be picked up. I was not informed until I picked up my vehicle that they actually had to replace the entire engine. There were metal fragments found throughout the engine which was very concerning, and there was a valve pressure issue that related to the recall. Knowing I was sold a vehicle in this condition that could have caused a catastrophic event for myself and my family is extremely concerning. There was a huge lack of communication from Kia throughout the entire process. While I am glad to have my vehicle back in working condition, this issue should have been handled prior to purchase and created unsafe conditions for my family which I am unable to look past. I hope in the future, Kia will take the customers safety and needs into consideration before their bottom line. More

by sheridan Verified Customer Verified Customer

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Very friendly staff was helped very fast vehicle was kinda clean when they gave it back rims were still dirty kinda clean when they gave it back rims were still dirty More

by alabamatide03 Verified Customer Verified Customer

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bily redding was very customer friendly and handled my maintenance service very prompt and showed he cared . maintenance service very prompt and showed he cared . More

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Our service adviser was Jeremy Patterson. He exhibited exemplary service And communicated Clearly what was needed and done to our automobile.I recommend him personally as a service adviser wh He exhibited exemplary service And communicated Clearly what was needed and done to our automobile.I recommend him personally as a service adviser who will not push you to purchase unnecessary services but establish a plan for the maintenance your automobile. More

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Quick and easy! I would recommend to friends and family anytime. This is car #4 from this dealership. I would recommend to friends and family anytime. This is car #4 from this dealership. More

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