BJ Bruner | Page 35

Moe Saad was extremely helpful in getting us the minivan we needed in our budget. He definitely went above and beyond for us. We got a great deal -- you will too! we needed in our budget. He definitely went above and beyond for us. We got a great deal -- you will too! More

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I highly recommend Robyn! I've been buying cars for years and this was THE best experience I've ever had. She is personable, knowledgeable and made me feel completely comfortable. I wish I could give more st and this was THE best experience I've ever had. She is personable, knowledgeable and made me feel completely comfortable. I wish I could give more stars!! More

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Kelly helped us find the right car for our family. She was honest, open, and straight forward, which made it clear that we weren’t just another sale. Also, check out her insta, the_car_mom ... BJ was also was honest, open, and straight forward, which made it clear that we weren’t just another sale. Also, check out her insta, the_car_mom ... BJ was also wonderful - easy to work with, and explained the finances thoroughly. More

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I’m giving one start because my experience was horrible. This is my first time purchasing a vehicle and I WISH I could go back in time & never give this company my money! First, the 2014 Kia Optima I bought This is my first time purchasing a vehicle and I WISH I could go back in time & never give this company my money! First, the 2014 Kia Optima I bought had a minor crack on the front bumper on the right side, I was told the bumper was being replaced only to find out after I signed and was given the keys the bumper was not replaced. When I asked Kelly about it she said “I guess they didn’t have enough money or they just decided not to fix it, I don’t know, but I will order you a paint pen.” Second, while I was at the dealership I was told the car was in the back getting detailed. The car was NOT cleaned at all. It was a Blues hat in the back window, Tim McGraw cd in the armrest, dirt smudges on the inside of the doors and coins and bottle caps on the back floor. About 10mins after leaving the dealership the low tire pressure light came on. I called Kelly about this and she said it was new hire 18yr olds and to bring it back and she will have them clean it better. Even though no one ever attempted to clean that car. The guy BJ who took my payment never gave me copies of any documents I signed and when I reached out to him he said it would be mailed. Almost a month passes (3days before a full month) and I finally receive my title with NO safety and Emissions paperwork. I called them today and they said they would call back but never did. Also my deductible was set to 2,000 by someone when the paperwork was filed only for the lender to deny it and wouldn’t pay Suntrup until I lowered it. I was hassled by the lender and Kelly and BJ even though I told them it takes 5business days to update per Progressive. Kia Suntrup South on South Lindbergh is really disappointing . I honestly believe my race & age was the reason that car was not cleaned and obviously not inspected due to the tire light coming on, on my way home from the dealership. I clearly chose the wrong dealership to put a 2,000 payment down on a car. More

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I've never purchased from Suntrup before, and it has been almost 8 years since I've been in a dealership. Robyn was very helpful. I was quite undecided about things but she cleared up all my concerns. Ver almost 8 years since I've been in a dealership. Robyn was very helpful. I was quite undecided about things but she cleared up all my concerns. Very happy with my little blue Soul! Kenzie was also very sweet and helped me with the technical aspects. More

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Found a car online and went to look at it. Moe showed it to us and gave me and my father a good tour of it. After test driving it, I started to compare my top two cars. Moe helped me sort through those comp to us and gave me and my father a good tour of it. After test driving it, I started to compare my top two cars. Moe helped me sort through those comparisons to pick the right car for me. Everything was quick and easy and I’m glad I got my Kia Sportage that I’ve been wanting! Moe is very knowledgeable and put up with my dads hard bargaining as our family has been in the car business so we are all very picky. More

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Robyn was extremely knowledgeable about every car available on the lot. She listened to my needs and directed me to what vehicle fit my needs the best. Very pleased with the entire experience. available on the lot. She listened to my needs and directed me to what vehicle fit my needs the best. Very pleased with the entire experience. More

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First Time Car Buyer Robyn was fantastic! After test driving 14 cars I finally found the car I wanted. As a first time car buyer I was not sure what to expect, and Robyn m Robyn was fantastic! After test driving 14 cars I finally found the car I wanted. As a first time car buyer I was not sure what to expect, and Robyn made the entire process easy and gave me direct answers to all my questions. She put me in the exact car and color I wanted at the price I was looking for. Purchasing a vehicle, especially for the first time, can be a very stressful ordeal, but Robyn helped ease all of my concerns. BJ in finance gave me great tips for maintaining my credit score, and laid out all potential warranty options in an easy to follow format without pushing them at all. He was able to get me a payment plan best suited for my current situation. Overall I had a great experience at Suntrup Kia and would recommend to anyone interested in Kias. More

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Fast & Easy! My son knew exactly what he wanted, the VW is perfect. Robyn & BJ made the experience fast & easy for a single working mother of 2 teenage boys! My son knew exactly what he wanted, the VW is perfect. Robyn & BJ made the experience fast & easy for a single working mother of 2 teenage boys! More

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Moe Saad was amazing! He was very professional , pleasant and helpful - grade A ! Mo has great knowledge and customer service I would recommend him to everyone. and helpful - grade A ! Mo has great knowledge and customer service I would recommend him to everyone. More

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