BJ McNeely | Page 24

New purchase BJ was very knowledgeable about the car we were interested in and showed us how everything worked He was able to answer any questions we had and also BJ was very knowledgeable about the car we were interested in and showed us how everything worked He was able to answer any questions we had and also worked with us throughout the whole process. More

by Rocky Verified Customer Verified Customer

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Things that matter to me. Very professional team along with a great selection. I was amazed with our salesman knowledge of the product and hoe he wortked for our best deal. The Very professional team along with a great selection. I was amazed with our salesman knowledge of the product and hoe he wortked for our best deal. The finance manager was very personable andfun to be around. More

by Chevy man Verified Customer Verified Customer

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Kia4Life We were looking for an affordable car for our 16 year old son. We were pleasantly greeted first thing and found exactly what we were looking for. Awes We were looking for an affordable car for our 16 year old son. We were pleasantly greeted first thing and found exactly what we were looking for. Awesome service all the way around! More

by Kia fan 4 life! Verified Customer Verified Customer

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Great experience. They were very informative Well going in was planning on going to multiple dealerships but after going to Kia dealership they were very informative and helpful. They gave me a g Well going in was planning on going to multiple dealerships but after going to Kia dealership they were very informative and helpful. They gave me a good deal plus broke down pros and cons in my decision making More

by ROBERTVERSA Verified Customer Verified Customer

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Thank you BJ, Corey (or Kurt?)and Clay for helping with my visit to the Alcoa Rusty Wallace dealership. Thank you for the opportunity to be upgraded to a newer BJ, Corey (or Kurt?)and Clay for helping with my visit to the Alcoa Rusty Wallace dealership. Thank you for the opportunity to be upgraded to a newer vehicle. I hope we continue doing business with you soon. More

by NINFA DIAZ Verified Customer Verified Customer

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New Car Purchase BJ Mcneely got me where I needed to be payment wise and was very patient, not pushy. That was important to me.. I would deal with him again. Other th BJ Mcneely got me where I needed to be payment wise and was very patient, not pushy. That was important to me.. I would deal with him again. Other than taking more time than expected to process the financial part, it was a great experience. More

by CK3970 Verified Customer Verified Customer

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Best kia experience in town. It was really busy when we came in, and so we didn't get to work with BJ as expected. However, we worked with Greg instead. He was wonderful. He wasn' It was really busy when we came in, and so we didn't get to work with BJ as expected. However, we worked with Greg instead. He was wonderful. He wasn't pushy, or try to act like he knew everything in the world. Anything he didn't know he went and found out. I don't know his name, but the finance guy came to us to explain any questions, instead of using Greg as an intermediary. This saved a lot of time and frustration. It took a while to get to the financing guy but Greg stayed with us and talked with us about the new car while we waited. The finance guy gave us the options we could add extra, and did try to sell us on it. But did not push once I said no and why. He quickly got through all of the paperwork and chatted the whole time. After that, Greg had the car ready and went over everything with me that I still had questions about. He told me that I can call or txt him anytime if I have any questions or concerns over the next couple weeks. I couldn't ask for a better experience. I have gone to Parkside kia a few times simply because they are closer to me, but every time I have tried I have become so angry and irritated that is couldn't stand myself. The Alcoa kia has never done that. I have been several times, and not bought a car, and they have always been nice, and not been too pushy. They have been honest for when they couldn't do a deal and we're more than happy to answer my questions even if they knew that I was just browsing. More

by TIPTON_RYAN Verified Customer Verified Customer

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Horrible customer service I bought my highlander there recently. I immediately knew the AC wasn’t working but they guaranteed it would be fixed before I purchased it. I’ve owne I bought my highlander there recently. I immediately knew the AC wasn’t working but they guaranteed it would be fixed before I purchased it. I’ve owned it approx 7 weeks now and have taken it to the dealership numerous times. The service department has horrible customer service, one employee in particular was very rude. Their communication is poor! They said the 4th time they would have a rental car waiting we still had the voicemail confirming date and time when my husband arrived they did not have it ready. He waited for 3 hours with my newborn. Every time we go we have to wait hours only to be told nothing is wrong with it. Finally the managers upstairs got involved and guaranteed me that it would be working and if not gave me their personal number. I just picked it up two days ago so we will see. BJ, Heather, Fred and Brian were wonderful! As for the service department everyone I encountered seemed incompetent. More

by CCREED4038 Verified Customer Verified Customer

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Great service This dealership will go out of their way 100% to help you . Great place to buy a car from . Thanks to Fred and BJ for great customer service. This dealership will go out of their way 100% to help you . Great place to buy a car from . Thanks to Fred and BJ for great customer service. More

by dkesterson Verified Customer Verified Customer

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The team worked excellently to help with our deal remotely! BJ and Cort were awesome. Helping us with our deal. Working quickly to answer questions and going above and beyond. You guys are so very high above an BJ and Cort were awesome. Helping us with our deal. Working quickly to answer questions and going above and beyond. You guys are so very high above any other Kia dealerships we tried to work with for our purchase. Scott was great and diligent. Thank you all so much and continuing to answer our questions. More

by Ktg Verified Customer Verified Customer

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