BRIAN GORNIAK | Page 5

I bought a new (to me) 2020 Dodge Grand Caravan from Werner Kia with the expectation that it was in well working condition. It was not. After three months of taking the car into the Kia service center a Werner Kia with the expectation that it was in well working condition. It was not. After three months of taking the car into the Kia service center and being told nothing was wrong with it followed by a multitude of maybes, they finally found that the issue was a recall and agreed to fix the problem as it was something that should have been caught prior to purchase during the initial inspection. After almost two months of having my car in the shop, I was told they couldn't get ahold of anyone in the Dodge service center to find out what parts were needed for the fix. I called Dodge myself and found that they never heard from Kia. I went to the Kia service center in person and spoke with a manager, Billy, who got us on the right track and began making calls to ensure my rental was renewed properly and that we had all the necessary parts for the fix. He also made sure to update me along the way which was extremely helpful and made me feel much more cared for as a customer. I received a call from Kia saying that the recall was a head issue and my car would need to be serviced at a head shop and may take a few more weeks. Low and behold, I received a call a week later letting me know my vehicle was done and ready to be picked up. I was not informed until I picked up my vehicle that they actually had to replace the entire engine. There were metal fragments found throughout the engine which was very concerning, and there was a valve pressure issue that related to the recall. Knowing I was sold a vehicle in this condition that could have caused a catastrophic event for myself and my family is extremely concerning. There was a huge lack of communication from Kia throughout the entire process. While I am glad to have my vehicle back in working condition, this issue should have been handled prior to purchase and created unsafe conditions for my family which I am unable to look past. I hope in the future, Kia will take the customers safety and needs into consideration before their bottom line. More

by sheridan Verified Customer Verified Customer

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Upon arrival you are always greeted by a Service Technician. They are all service with a smile especially Ms. Destiny she is very knowledgeable about service. Technician. They are all service with a smile especially Ms. Destiny she is very knowledgeable about service. More

by CHARVE007 Verified Customer Verified Customer

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Very friendly staff was helped very fast vehicle was kinda clean when they gave it back rims were still dirty kinda clean when they gave it back rims were still dirty More

by alabamatide03 Verified Customer Verified Customer

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Our salesman was Josh Schellls if you want a great experience than ask for him very determined to make you happy and get you in the vehicle for you. Great customer service worked hard and we are very experience than ask for him very determined to make you happy and get you in the vehicle for you. Great customer service worked hard and we are very happy We will be back. Great Job. More

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If I could leave no stars, I would. This was by far the worst experience I have encountered. Josh from sales was ok and was the least rude of the people we dealt with. Brian was very ru This was by far the worst experience I have encountered. Josh from sales was ok and was the least rude of the people we dealt with. Brian was very rude and pushy. There were so many added fees for services I did not want but sill had to pay for. Scott from finance was also very rude and hammered at me several times to get me to sign up for GAP and the warranty which I kept refusing to purchase. upon completion of signing the paperwork, Scott screamed at us to leave his office. If I had not had a time crunch to purchase a car I would have left the office long before. More

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Michael Wyre provided fantastic service when I brought my 2022 Kia Forte GT in for it's first oil change. He greeted me at my vehicle immediately and with a smile. He also made sure to keep me informed about 2022 Kia Forte GT in for it's first oil change. He greeted me at my vehicle immediately and with a smile. He also made sure to keep me informed about the status of my service as well as informed me about the use of fuel additives to keep my system clean and running smooth. At the end my service, I got my car back looking like it never left the lot from when I bought it! Spotless and vacuumed interiors. I will absolutely be coming back for future services. More

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Tim Fessler is his name. I can’t say enough about him. He was patient, understanding and listened to everything I had to say. He also answered every question and explained th I can’t say enough about him. He was patient, understanding and listened to everything I had to say. He also answered every question and explained things throughly. He went above and beyond to provide great customer service to me. More

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We had a wonderful experience with Michael Wyre at Werner Kia. We do not even own a Kia but a Toyota Camry and take our car to Michael and Werner Kia because we trust their service department, advisors , sta Kia. We do not even own a Kia but a Toyota Camry and take our car to Michael and Werner Kia because we trust their service department, advisors , staff mechanics and technicians to be honest an not try and sell you something your vehicle does not need. They will always try to be honest and with you. More

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Kia is very unprofessional and inconsiderate. No one ever call you back and the mechanic area is very slow on doing anything. You have to stay on them about fixing you car they rather stand outsi No one ever call you back and the mechanic area is very slow on doing anything. You have to stay on them about fixing you car they rather stand outside and talk than to help. I would give no stars if I could More

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worse service dept./customer service. had an appt to get the oil change and air conditioner serviced - blowing warm air. The appt. was changed twice by them online - pm to am & back to pm. After receiving the oil change and air conditioner serviced - blowing warm air. The appt. was changed twice by them online - pm to am & back to pm. After receiving my keys & checking the air, warm air was still coming out. no one explained why. i then had to inside & ask the details. They didn't have time to do a diagnostic test the day of the appt. I called the next day to complain it was never looked at even though i noted for repairs. Manager told me I could bring it in & they'd squeeze me in. left the car a lil over a week sine i was going out of town. I'm back in town this wknd & can't get anyone to give me an update on my car. No return call in the past 3 days. I've left msgs with the service rep & manager. very disappointed. angela jones More

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