Top notch service.
This dealership makes you feel like family. I've experienced nothing but exceptional service when conducting my business or servicing needs here.
This dealership makes you feel like family. I've experienced nothing but exceptional service when conducting my business or servicing needs here.
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by bford1229
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2023 -
Werner Kia responded
Thank you for taking the time to leave us this wonderful review! We are so glad that our team could provide you with the quality care that you so much deserve. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Brought my car in for A recall.
1:pm app, D Washington said the car would be ready at 3: pm. I checked at 3:15pm, D. Washington said the car was not ready and they would not get to
1:pm app, D Washington said the car would be ready at 3: pm. I checked at 3:15pm, D. Washington said the car was not ready and they would not get to the car today and to reschedule. the new appointment is 06/14/23. 9: am. I made the appointment more than a month ago, when I arrived at 12:45 someone should have checked to see if they had someone to work on the car! or should have called me that morning. Very poor planning!
Note. my new appointment for June 14th. 9:am that was given to me yesterday 05/31/23 at 3:30. but was not entered into the system until this morning when I called.
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by RONNIE2899
Verified Customer
Verified Customer
Other Employees Tagged:
Destinee Washington
Jun 05, 2023 -
Werner Kia responded
Hello Ronnie,
Thank you for taking the time to write this review. We are very sorry to hear or your disappointment with our service department and we do apologize for the delay on getting the recall done on your vehicle. If you have any questions or any concerns before your scheduled appointment, please contact us at the dealership and ask for the service manager. Thank you!
I love coming to this dealership!
They are always so kind and get me in and out quickly!
They are always so kind and get me in and out quickly!
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by SSORENSEN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Destinee Washington
Jun 01, 2023 -
Werner Kia responded
Thank you so much for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that our efforts could consistently meet your satisfaction. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!
First time here and I loved it!
I like that they sent a video to me as well of what they looked at and seen.
I like that they sent a video to me as well of what they looked at and seen.
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by hterianna
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2023 -
Werner Kia responded
Thank you for sharing your positive experience with us. We are glad that our team could provide you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Werner kia is a nice dealership.
Tim was really helpful . Would recommend 10 out of 10
Tim was really helpful . Would recommend 10 out of 10
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by mikelervin5
Verified Customer
Verified Customer
Service Price Transparency
There has been zero communication from this dealership
pertaining to my car. Multiple time I’m having to call them and they either don’t pick up the phone or keep trying to transfer me to another person.
pertaining to my car. Multiple time I’m having to call them and they either don’t pick up the phone or keep trying to transfer me to another person. Even the supposed “supervisor” hasn’t done anything to help the situation be better.
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by D
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tim Fessler 1 star
May 01, 2023 -
Werner Kia responded
Hello,
Thank you for sharing your comments with us and were sorry to hear of your disappointment.
We do apologize for the lack of communication from our team. We would like to speak to you. Please contact,
Brian Gorniak at (850)407-6109 at your earliest convenience. Thank you!
Everyone is always so helpful and nice.
I’ve had 3 kias and so far I’ve always had a great experience.
I’ve had 3 kias and so far I’ve always had a great experience.
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by A17quiceno
Verified Customer
Verified Customer
Apr 17, 2023 -
Werner Kia responded
Thank you so much for your wonderful review! We are delighted that our team could consistently provide you with a top-notch experience. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if we may ever be of further service to you!
The best dealership ever so many friendly faces and great
customer service and always fast
customer service and always fast
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by amelianicole0901
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2023 -
Werner Kia responded
Amelia,
Thank you so much for your wonderful review! We are happy to hear that our team could consistently provide you with quality and efficient service. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs!
The ongoing problem with the vehicle took too long to
fix; however, I happy to get my car back. I also appreciate the extra services provided.
fix; however, I happy to get my car back. I also appreciate the extra services provided.
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by ward_myrtle
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leland
Apr 06, 2023 -
Werner Kia responded
Hello Myrtle,
Thank you for taking the time to write this review. We are very sorry to hear of your ongoing issues with the transmission but happy that this has been resolved
If you would like to discuss further, please contact us a the dealership and ask for the General Manager. Thank you!
Outstanding customer service.
Kept me updated on the status of my vehicle. This also includes the parts department
Kept me updated on the status of my vehicle. This also includes the parts department
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by Marquita_m
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Johnathan Everett
Apr 03, 2023 -
Werner Kia responded
Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!