BRIAN ZUELKE | Page 14

I had to have work done on my transmission for over a year. Finally you replaced the complete transmission. The problem continued I was speaking to someone about the problem. They said they had the ex year. Finally you replaced the complete transmission. The problem continued I was speaking to someone about the problem. They said they had the exact same issue. They said that their dealership actually changed the plugs. My friend said that corrected the complete issue So when I brought my car in for the fifth time, I explained the above situation. I then received a call from Corey. He told me that the issue was in fact the plugs. I was not surprised. Just very disappointed that I was actually the one too bring up the possibility of that problem. My car was still under the 50,000 mile warranty. I was very surprised when Corey told me that it was going to be $450. to replace the plugs. I told him that I thought that was outrageous because we’ve been working on this while the Jeep was well under the bumper to bumper warranty. Short story they agreed to do the work for $250. I went ahead and had the work done. While I do appreciate the the problem getting rectified , it shouldn’t have taken a year plus has been a very frustrating experience. I’m not convinced that if I had not suggested the plug issue, who knows how long this issue would have gone on. I sure hope that my next issue and visit to your service department is quickly and properly resolved. More

by JOHNTREVASKIS3 Verified Customer Verified Customer

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They listened to our problem, answered our questions, and found the problem, and promptly fixed it. They were very courteous. found the problem, and promptly fixed it. They were very courteous. More

by samplemisc Verified Customer Verified Customer

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My oil change was done on a timely basis. In and out in 1 hour. In and out in 1 hour. More

by dickpoeppel Verified Customer Verified Customer

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The service i wanted for my car was spot on, but you need to teach your service advisors to be more helpful and to reach them sensitivity. I had mentioned to my service advisor my husband had fallen out of to teach your service advisors to be more helpful and to reach them sensitivity. I had mentioned to my service advisor my husband had fallen out of the attic onto the concrete garage floor. All he could say was did he watch Family Vacation too many times. My husband sustained a fractured skull and numerous broken ribs among other injuries. HIGHLY INAPPROPRIATE. Also one advisor who was on a personal call would not help me with checkout. He told me I had to see the one who checked me in and that person was already helping someone. I miss Casey Drese! More

by CINNYSEA0912 Verified Customer Verified Customer

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Great service for a unique service call to replace transmission installed by third party garage but still under warranty. Thorough and prompt work was much appreciated transmission installed by third party garage but still under warranty. Thorough and prompt work was much appreciated More

by Scott Verified Customer Verified Customer

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Easy to book an appointment, on time, on schedule. Advisor was friendly and very informative. Advisor was friendly and very informative. More

by melissapounds Verified Customer Verified Customer

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Duane was a great rep. He should be the face of your service department. Good greeter and nice attitude. He should be the face of your service department. Good greeter and nice attitude. More

by EDDIMUS.ABON Verified Customer Verified Customer

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Service was amazing, quick, and the massages are a excellent perk! Will definitely come back. excellent perk! Will definitely come back. More

by sddeck@yahoo.com Verified Customer Verified Customer

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Best dealership around. Always so kind and helpful. Brought my car in for service and they took care of everything I needed in a quick amount of time! Always so kind and helpful. Brought my car in for service and they took care of everything I needed in a quick amount of time! More

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On-time quick service sent me a reminder excellent service overall Blah blah blah blah blah blah blah blah blah blah blah blah blah service overall Blah blah blah blah blah blah blah blah blah blah blah blah blah More

by RGDUCH Verified Customer Verified Customer

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