BRIAN ZUELKE | Page 15

Entire service staff was very accommodating, attentive, and cared about what you had to say. Couldn’t have asked for a better experience. and cared about what you had to say. Couldn’t have asked for a better experience. More

by Plum crazy Verified Customer Verified Customer

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Very friendly. Very accommodating. Excellent service . I would highly recommend your service department to others Very accommodating. Excellent service . I would highly recommend your service department to others More

by KATIEMCDM Verified Customer Verified Customer

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We have always had good service with both purchasing our cars and really great with any service we ever needed. cars and really great with any service we ever needed. More

by 12359dis Verified Customer Verified Customer

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They are prompt and helpful and answer all my questions and call before doing any work and call before doing any work More

by MV0762 Verified Customer Verified Customer

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I ask about the auto shut off because it wasn’t working the light on the button comes on but not on the dash I was told it’s working because the light comes on it should have been fixed when I was there. B the light on the button comes on but not on the dash I was told it’s working because the light comes on it should have been fixed when I was there. But the service advisor said it was working but it’s not. More

by CHARLENE2 Verified Customer Verified Customer

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very responsive and helpful in explaining the plan to fix the problem. a part is on order so i will bring my car back in to complete the repair the problem. a part is on order so i will bring my car back in to complete the repair More

by s.zang Verified Customer Verified Customer

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This was single handedly the worst experience I've ever had anywhere in recent memory. It goes something like this: - Takes vehicle in for a safety and emissions inspection - Receive call saying I had anywhere in recent memory. It goes something like this: - Takes vehicle in for a safety and emissions inspection - Receive call saying I need a new upper left ball joint, transmission lines - Received another call stating I needed a front end alignment as well. - Asked about a discount on all of the work, the 10% "shop markup was" removed, so now we're at like 65% margin on the ticket - Pick vehicle up, notice it was making more noise than before, coming from the side that was worked on - Inspected castle bolt and loose cotter pin on work that I paid $1400+ on, questioned work - Used your night drop after talking to staff to have your work rechecked - Your service team gives the vehicle to .... the same tech ... to check his own work - Now all of a sudden the team says I need new front shocks, quoted me $690+. Somehow the shocks were "green" on the multi-point inspection previously and now are "shot" - After your team tried to fleece me further for a diagnostic fee, it was waived after I started complaining that the nature of the visit was to check your own work - I asked about the hood stand/stick which was found detached and placed inside the hood and if it was reconnected. Kyle walks out and I think I spent about 30 minutes while they tried to find a rivet that fit it. - As I'm pulling out, I notice the check engine light is on. I pull back into the garage and ask Kyle to put a code scanner on this before I leave - Kyle scans it, revealing a P0562 code and shrugging it off like it was something benign with the battery. At this point, I leave. Upon further research, it appears P0562 codes should have been taken more seriously. I really should file a complaint with the Missouri State Highway Patrol, Motor Vehicle Inspection Unit as well as directly engaging Chrysler to ensure my "satisfaction surveys" for my visits are administered and accounted for. Unless we're talking about recouping my time wasted and some of the $1400+ I flushed in your shop, I don't see a reason to invest more time with your team. More

by sicily Verified Customer Verified Customer

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This was a quick easy process for us. We needed some recalls fixed and went forward with other improvements as well. We needed some recalls fixed and went forward with other improvements as well. More

by jennifer.moyer Verified Customer Verified Customer

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Great team of workors Great follow up on what is needed to be done. Friendly and knowledgeable. to be done. Friendly and knowledgeable. More

by nrte2ufleet Verified Customer Verified Customer

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The most friendly staff ever! This was a great experience, with wonderful people! I plan to take my Jeep here from now on! This was a great experience, with wonderful people! I plan to take my Jeep here from now on! More

by daneirodriguez7 Verified Customer Verified Customer

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