Barbara Lavendusky | Page 3

CDJR in Lawton, OK; Service Department almost destroyed my cars engine or worse. On 11 February 2026, I took my car (2023 Challenger Scatpack) with 15k miles into the Dodge dealership for an issue I was ex my cars engine or worse. On 11 February 2026, I took my car (2023 Challenger Scatpack) with 15k miles into the Dodge dealership for an issue I was experiencing with my drivers side window. After they diagnosed and ordered a part for that issue, I was on my way back to work, or so I thought. About 2 miles down the road my battery indicator light came on, then a strange squealing noise started underneath my hood. I immediately pulled over, looked under the hood, only to see my balled up serpentine belt staring back at me. My PCV valve hose also decided to join the shenanigans. I am extremely meticulous with my vehicles. I strongly believe that the technician during the initial routine 27 point inspection, removed my drivers side valve cover to get to my oil fill cap. Which wasn't put back on properly and my oil fill cap had oil/grime all over it. So I know the technician serviced that area. Either he accidentally or intentionally removed the pcv valve hose which was never reinstalled, which fell into the drive pulleys and caused the serpentine belt to jump off. As of today 18 February 2026. A new A/C compressor is going to be installed onto my car because I was informed it had failed. I also have a video of the dealership driving my car into the maintenance bay without a serpentine belt on it and my hood completely open. The technician drove it this way for about 1000 ft. If this happened to me, I'm fairly certain its accepted practice. More

by alamospruce Verified Customer Verified Customer

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Barbara and her crew are amazing. ... I only rake my fleet vehicles to their shop ... Always work with you and makes sure u get whatever u need in a timely fashion... ... I only rake my fleet vehicles to their shop ... Always work with you and makes sure u get whatever u need in a timely fashion... More

by DMURPHY17 Verified Customer Verified Customer

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Have not had any service issues with this dealer, service Department is always friendly, Barbara is always awesome to work with. I have bought 4 vehicles with this dealer and have always used the service dep Department is always friendly, Barbara is always awesome to work with. I have bought 4 vehicles with this dealer and have always used the service department for all my needs. More

by mikegolf6371 Verified Customer Verified Customer

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They do not contact you. I had to contact them for an update. They were saying my vehicle required “immediate attention” on items they did literally two months prior. A r I had to contact them for an update. They were saying my vehicle required “immediate attention” on items they did literally two months prior. A repair which was $900 and requiring “immediate attention” was under warranty and they did not realize it until I brought it up. The threshold trim is light gray and I received it very dirty. Lots of black stains from them getting in and out, terrible. (No pride in their work) I cannot stand stealerships. More

by Carlitos13 Verified Customer Verified Customer

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Quick and friendly service. Updates were provided periodically while I waited. It is always great experience. I have never had issues in the 2+ years that I have been servicing Updates were provided periodically while I waited. It is always great experience. I have never had issues in the 2+ years that I have been servicing my vehicle here. More

by josue1187 Verified Customer Verified Customer

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Very concerned on what need to be done to get my car back on the road on the road More

by deborahstewart45 Verified Customer Verified Customer

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Any time I make an appointment it usually takes well over 2 hours JUST for an oil change. Even after being told by secretaries it wouldn’t take that long. There are a couple woman that work the desk that are 2 hours JUST for an oil change. Even after being told by secretaries it wouldn’t take that long. There are a couple woman that work the desk that are not the kindest. More

by syndeeav Verified Customer Verified Customer

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Great service, great atmosphere great people I would recommend to family friends colleagues everybody and then some. recommend to family friends colleagues everybody and then some. More

by FARRELLCREW Verified Customer Verified Customer

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All department employees from the GM, sales, service and parts were all courteous, thoughtful, informative and very respectful. parts were all courteous, thoughtful, informative and very respectful. More

by SLOP0KE53 Verified Customer Verified Customer

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Always a great experience with a knowledgeable staff who cares about their service department and customers. cares about their service department and customers. More

by jcravage Verified Customer Verified Customer

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