Barbara Lavendusky | Page 33

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking the time to share your feedback, James. We deeply value our customers' time and prioritize punctuality in our service. While we make every effort to adhere to appointment times, unforeseen delays can occur, similar to those experienced in a doctor's office. It's disheartening to learn that we did not meet your expectations during your visit, and for that, I sincerely apologize. As the service manager, I am personally addressing your concerns, and I have not had the opportunity to discuss what transpired until now. I would greatly appreciate the chance to connect with you to discuss this matter further. Please feel free to reach out to me directly at 580-771-3339. Thank you for your understanding. Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

Hi Jeff! Thank you for trusting Lawton Chrysler Jeep Dodge RAM with your vehicle needs. We're pleased to hear that checking in was easy, and our staff was great and accommodating. We're glad we could address everything during the repair and provide additional services. If you ever need assistance in the future, feel free to reach out. We appreciate your business!

Lawton Chrysler Jeep Dodge RAM responded

We're delighted to hear that your experience with us was quick, polite, and easy, Kathy. Keeping you informed every step of the way is important to us. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your business!

Lawton Chrysler Jeep Dodge RAM responded

We appreciate your kind words, Rose71586! Providing excellent service and keeping you informed are our top priorities. If you ever need anything else or have questions about your vehicle, feel free to let us know. Safe travels!

Lawton Chrysler Jeep Dodge RAM responded

Thank you, ngattison! We're delighted to hear that you found our team pleasant, caring, knowledgeable, and helpful. It's wonderful to know you enjoyed the experience. If you ever need assistance or have any questions in the future, feel free to reach out. Have a fantastic day!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your understanding, Jeffrey! We appreciate your patience and are glad to hear that Barbara provided excellent communication throughout the repair process. If there's anything else you need or if you have further feedback, feel free to reach out. Safe travels!

Lawton Chrysler Jeep Dodge RAM responded

Hi Don! We're thrilled to hear that Ray and Barbara could assist you seamlessly through the process, turning a challenging situation into the acquisition of a wonderful new Ram Big Horn. Thank you for choosing us, and we're delighted to have you as part of the RAM family. If you ever need anything, feel free to reach out.

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to review your recent service visit. We keep the customer experience to a high normally. But, it appears that we have fallen short on your visit. Please reach out to me at 580-771-3339 so we can discuss this further. Thank you, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

Hi Ms. Condry. Thank you for taking a moment to share your experience at Lawton CJD! It is in our mission statement to fix every vehicle right the first time. It appears that we did not live up to that expectation. I would like to apologize wholeheartedly for the errors that may have occurred from the repairs at our service department. I would like to discuss this with you at a time that is convenient for you. My number is 580-771-3339. Thank you, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words! We're pleased to hear that you always experience professional greetings and proficient communication. If you ever have more questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your positive feedback and value your continued trust in our service!